Let me just start off by saying.... There was NO excuse for our experience. Upon arrival, everything seemed really nice. The lobby looks newly decorated, there was coffee/tea available, check-in was very quick and efficient, and you couldn't beat the convenient location. We rented a King Room with a Whirlpool (the "best" room they have). But, as soon as we walked in the room, I literally gagged. It was supposed to be a non-smoking room, but it smelled like it had been rented by chain-smokers every day for the last 5 years. It wasn't just an aroma, it had seeped into the carpets, mattress, and even the bathroom (where it's all tile and plastic) reeked. I sprayed some strong eau de parfum all over the carpets, bed and bathroom but even THAT couldn't cover the smell. I called the front desk and asked them if we had been accidentally been put in a smoking room but I had been reassured it was a non-smoking floor. I asked if we could be moved rooms (and trust me, as military personnel, I am NOT one to complain, I'll take a rock-hard floor and say "thank you.") They said that there was an equivalent room available the next day and we could be moved, so we reluctantly agreed because it was too late at night to find another hotel.
But as this one night went on, the nastiness came out. The floor wasn't even VACUUMED, there was MOLD next to the fridge (and I'm not talking in tiny nooks and crannies that are hard to clean, I am talking in PLAIN SIGHT), there were stains all up the walls, the whirlpool was missing the air-jet button (so the only reason we paid SO much- the whirlpool- wasn't even operational... we found the button later that evening on the back of the toilet. There was dust or dead skin clumps and hair trapped on the suction screen of the whirlpool, and the structure tiling was falling apart- the tiles were completely separated and the caulking was cracked away. Now, to the bed.... The actual bed and linens would have been great, if they didn't absolutely stink. I tried so hard to just get over it and sleep. But neither of us could get past it. We got up in the morning with terrible stuffy noses and headaches.
At least the towels were clean and we had hot water.
The next morning, we couldn't get the other room we were promised would be open, and we were given the option to down grade. They still insisted it was a non-smoking room and the smell had to be due to the room below us being a smoking room and the ventilation blows it in to our room- what kind of excuse is that???? What were they thinking when they made that smoking/non-smoking room placement decision?? How was it OK that the floor wasn't even vacuumed?? We had had enough. We were already packed so we just left.
I couldn't believe it. I read all the reviews on this property and thought we were making an awesome decision. Maybe we did just get a dud room. But in the hotel business, hell in ANY business, it is not OK to offer anything as bad as this and still charge money.
- Official Description (provided by the hotel):
- The Hampton Inn is the perfect place to stay if looking for hotels in Norfolk, VA near the Naval Base. Our hotel is conveniently located to one of the largest Naval ports in the world and is minutes from Old Dominion University, the USS Wisconsin, Nauticus Maritime Museum, and Chrysler Museum. Enjoy free hot breakfast with Hampton's signature waffles and oatmeal every morning plus free wireless internet to keep you connected. Our guest and accessible rooms have the comforts of home with the clean and fresh Hampton bed in 1 king or 2 doubles. As always, your stay with us is backed by the 100% Hampton guarantee. ... more less
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- Also Known As:
- Hampton Inn Norfolk Naval Base Hotel Norfolk
- Norfolk Hampton Inn