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“Overall, a good hotel with a good stay”

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Norfolk Waterside Marriott
Ranked #9 of 37 Hotels in Norfolk
Arlington, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall, a good hotel with a good stay”
Reviewed June 2, 2014

I stayed at the NWM because I was going to a concert at the NorVa. I went with my boyfriend and we stayed overnight. Marriott offers packages, so I got the romance package, which includes free valet, breakfast and champagne and strawberries upon arrival. There were no problems with our stay (although, I do think the romance package was overrated). Both the room and bathroom were clean. The bed was comfortable. The hotel was within walking distance to the NorVa (and we opted to walk). The hotel itself was fine
The thing that made me want to write a review was my experience with some of the staff. We went to the bar for dinner after the concert and had Jake as our bartender. He was fabulous. He makes a great drink and he is very knowledgeable about alcoholic beverages. He was also friendly and attentive, which really helps. I also had great experience with Dyamin, who works in the dining room, and the other staff. I just happened to get braces the previous morning and my mouth was 'cut up and swollen' on the inside. She recognized that I was in pain and frequently came to check on me. She also made me a salt water mix to help take some of the sting away. In my opinion, she went above and beyond the call. This isn't to say that the other staff weren't all quite nice and professional, but that those two individuals stood out among the rest. I would definitely recommend the NWM, particularly to anyone who wanted to be close to the water, close to the NorVa, and/or close to good shopping.

  • Stayed May 2014, traveled as a couple
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Helpful?
Thank JewelinaCGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review, June 18, 2014
Many thanks for your kind comments and for staying with us at the Norfolk Waterside Marriott. Our hosts take great pride in providing exceptional guest experiences. Jake and Dyamin will be thrilled to hear that their efforts in service made for a memorable visit. We appreciate you choosing to stay with us and we look forward to your next visit. Thank you once again for your great review.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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English first
winterville nc
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 2, 2014

We were here for a Birthday Celebration Weekend. Wonderful hotel and located right downtown within walking distance of the Spirit of Norfolk Cruise ship. Also walking distance to Joes Crab Shack and everything was just AWESOME. Staff was also very helpful in assisting whenever possible. Over all a wonderful place to stay while in Norfolk!

Room Tip: Harbor view where you can look right out the window to see the Harbor and the cruise ship! 15th flo...
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  • Stayed May 2014, traveled with family
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Helpful?
1 Thank foxyj67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review, June 18, 2014
We appreciate you selecting the Norfolk Waterside Marriott for the birthday celebration. I am pleased to hear that our central location to the Spirit of Norfolk and Joes Crab Shack along with our staff's hospitality played a part in making the birthday celebration a memorable one. We hope to see you again soon!
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Washington, DC
Level Contributor
155 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 1, 2014

We visited for a wedding and stayed for only one night, but we would definitely return again. Every single member of the staff that we interacted with was friendly, professional, and eager to please, including the valet parking attendant, bell hop, front desk staff, house keeping, and wait staff. The room was quiet and comfortable. The location cannot be beat and the views of the harbor are beautiful.

  • Stayed May 2014, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Mollyshumom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review, June 18, 2014
We appreciate you staying with us at the Norfolk Waterside Marriott, and thank you for writing a review from your experience. I am pleased to hear that our staff's sincere hospitality exceeded your expectations and the views and location played a part in making for a wonderful stay. We hope you'll return for another visit and thank you for writing.
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Currituck, North Carolina
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 31, 2014

My husband and I stayed here for a quick overnight getaway. The downtown location is wonderful and the overall property is old-world lovely. Our room was on the smallish side but very clean and comfortable. We actually had a great night's sleep which doesn't always happen in a hotel. The staff was excellent - very accommodating and friendly. The cozy, tho' slightly shabby, piano bar was a nice place to wind down and have a cocktail. We dined at Shula's which is in the hotel. The food was fine - average I'd say; the service was very good. The restaurant is acoustically challenged, however, so if you're looking for a quiet, relaxing dinner, Shula's is not it. Overall, the Marriott worked out perfectly for us. The premium location and outstanding hospitality of the staff more than made up for any minor flaws. I'd stay again.

  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
Thank Leslie328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review, June 18, 2014
Many thanks for your reflections on your time with us at Norfolk Waterside Marriott. I'm delighted to hear of the warm hospitality delivered by our staff and the level of comfort you experienced throughout your stay. Thank you for choosing our hotel for your weekend getaway. We hope you'll return for another visit in the future
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Huntsville, Alabama
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 28, 2014

we came to Norfolk for a short vacation. my wife had spent her early childhood here and had always wanted to return. the Waterside Marriott was an excellent choice for our visit. from the moment we arrived, everyone was just wonderful. from the valets, through the housekeeping staff everyone was very pleasant and helpful. the front desk personnel were great. Terri found us an immaculate room on the 16th floor with a corner view. she also made sure we had a refrigerator in our room. Jeff was working every day during our stay and he made our experience one of the best we have ever had. he made sure our stay had no problems and if we did, he remedied them immediately. we also received a late check out time for 2:00 pm on Sunday. sorry, I do not remember the names of the rest of the staff who were also wonderful. our rooms were cleaned daily, beds were very comfortable. valet parking was a little expensive, but this is a hotel on the waterfront and it is nice to just pull up and leave your car at the front door. just call down about 15 minutes prior to leaving and they will have the car waiting for you. again, our view was immaculate. no outside noise whatsoever. the hotel was the perfect place to begin all our excursions. we ventured out several times to various locations and had no trouble with traffic. getting to and from the hotel via car was simple due to the layout of roads and the interstate. Victory Rover tour was just across the street leaving from Town Point Park. there are several other boat tours leaving from the same area. the Nauticus , USS Wisconsin and Hampton Roads Naval Museum were just down the street. we did try Shula's 347 Grill for lunch on Sunday. see these reviews elsewhere on Tripadvisor. we had a really great experience and I highly recommend the Waterside Marriott.

Room Tip: ask for a corner room on the highest floor you can get. you will not be disappointed. if you can aff...
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  • Stayed May 2014, traveled on business
    • Value
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Helpful?
1 Thank 310mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review, May 29, 2014
Thank you for your lovely and thoughtful post. I’m very pleased to know your stay was so enjoyable and that everyone helped in creating a great hotel experience. Your comments have been posted in the back office for everyone to see! The Nauticus museum with the USS Wisconsin tour and the Victory Rover river tour are two of our most recommended things to do and see while in Norfolk, so glad you had the chance to take in both. We look forward to a return visit.
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Frbg
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 26, 2014

This is a top notch facility, clean, well furnished. The rate is a little over the top. The only problem is the parking: no in hotel parking -$13/night if you do not want access to your car-$20/night with access and you walk somewhere to get it?$26/night for valet service.

  • Stayed April 2014, traveled as a couple
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Helpful?
Thank P H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review, May 28, 2014
Thank you so very much for staying with us and taking the time to provide your comments. We look forward to your next visit to the Norfolk Waterside Marriott Hotel. Best wishes for continued safe travels.
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Linthicum Heights, Maryland
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 22, 2014

Staying now 5/21-5/23/14. Here with my husband who is on a business trip and hotel is lovely in general however we have been disappointed in the service and room. The people are very nice, just not getting the accommodations one would expect from a Marriott. My husband made reservations with special request of high floor, away from elevators and ice machines, etc... And a king bed. We arrived at 845pm and found ourselves in a mid floor unit ( could live with that) with double beds, next to the employee service room. ( room 1025).
My husband went down to the front desk last night to inquire and was told they oversold king rooms and this is what they had left. He then asked why the special requests weren't honored and the person said there was no request for king, etc. and then she asked if he wanted to see her screen. He looked and it was right there under special requests which he pointed out. And she said...oh we don't pay attention to that area.... Needless to say my husband was less than happy and asked why have guests fill it out if it is ignored.
He returned to the room and we were contemplating room service... But no book with hotel amenities was available... He went down to ask for one and received a copied page from the front desk book of the room service menu....
We have one more night here and will make due, but will not use this hotel again.... In fact my husband plans to inform his office ( very large banking corp) of the disappointing accommodation.

Room Tip: Sleep quality was less then stellar because we had to sleep in two separate beds. These are very sma...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Speicher1464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review, May 23, 2014
Thank you for staying with us and we would like to apologize for the inconveniences you experienced during your stay with us. It was very troubling to learn how we handled your request for a king bed. This certainly does not meet our expectations and is not the impression we want to leave you with. I would like the opportunity to address your concerns and make things right, at your convenience. Please feel free to contact me directly using the contact information provided below. Thank you for the feedback and for the opportunity to address your concerns.

Jeff Corcoran
Front Office Manager
757-627-4200
jcorcoran@marriottnorfolk.com
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Additional Information about Norfolk Waterside Marriott

Property: Norfolk Waterside Marriott
Address: 235 E Main St, Norfolk, VA 23510-1668
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Norfolk
#6 Romantic Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 
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Also Known As:
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott

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