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“Fine location and amenities, and a brilliant young hostess”

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Norfolk Waterside Marriott
Ranked #11 of 37 Hotels in Norfolk
Reviewed May 6, 2014

My business brings me twice every year to this hotel for a long weekend. I select it for its location, I return for its comforts, but in today's fluid careers in hospitality it naturally becomes less and less customary to encounter the same assistance more than once. In the young food & beverage hostess, Jasmine, this hotel should do what it can to invite her career to advance in-house. On a recent weekend, as hostess of the hotel's branch of Shula's Steakhouse Restaurant, and as a serving person in the morning dining room, she was impressively efficient, gracious, thoughtful, capable, dignified, pleasant and professional in attending to my requests at four different meals. These qualities transform the necessity of dining into the relief and restoration it should be, especially for the busy traveller; and they are rare enough to highlight as an example to an entire establishment.

Stayed: May 2014, traveled on business
Thank CN70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this reviewResponded May 22, 2014

Thank you for your review and thank you for your loyalty to our hotel. It means a lot to us when our guests take the time to recognize the individuals who went above and beyond to make their stay an excellent one. Please know that your comments have been shared and Jasmine has been recognized based on your comments. We thank you so much for giving us this opportunity to congratulate her. As you can see our staff is very friendly, and always eager to help. I’m glad they took great care of you, please come again soon.

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515 - 521 of 909 reviews

Reviewed May 4, 2014 via mobile

Great downtown location lots of shopping and restaurants in close proximity to the hotel. Helpful and friendly staff, quick valet service and efficient cleaning staff. Good views of the bay. Relatively quiet boat noise periodically but it's part of the area. Overall a nice place to stay.

Stayed: May 2014, traveled on business
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this reviewResponded May 6, 2014

We are very fortunate to be located in central downtown Norfolk within walking distance to most of the major attractions. These include Town Point Park, Nauticus Museum, USS Wisconsin, MacArthur Mall, Half Moon Cruise Terminal and Granby Street with all the shops and restaurants. It is always nice to hear that our staff is helpful, friendly and efficient. Thank you!

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Reviewed May 2, 2014 via mobile

Pulling up to the Marriot our friend Matthew from the valet service handled both car and luggage excellently. The room was a corner room with nice views. The room did not have a fridge and we did find needle on the floor and also the bathroom area was not clean - not what you would expext from a Marriott. The people smiling and friendly - get a clean room with waterfront view and it is good.

Stayed: May 2014, traveled as a couple
2  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this reviewResponded May 5, 2014

Thank you for your comments about your recent stay. Please accept our sincere apology for the issues you experienced with room cleanliness. Your comments have been shared with our leadership team, so that we may continue to improve our product and service. We are so glad that you found the staff to be "smiling and friendly". Matthew has been recognized and was very grateful and excited to hear such wonderful feedback from one of our valued guests.

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Reviewed April 30, 2014

I stayed here for 3 nights with a Road Scholar program. The best part was the comfortable beds! My room on the 8th floor was quiet & I slept like a baby all 3 nights. The staff was very friendly & the rooms clean. The hotel was full because of the Virginia International Tattoo, As a result, the dining room was very crowded for breakfast. Because it was a concern to our group, the staff graciously accommodated us in a private room with our own attendant the other 2 mornings. My only complaint is the lack of free Wi-Fi in the rooms. Also fridges & microwaves are furnished only on request. Still I wouldn't hesitate to stay there again.

  • Stayed: April 2014, traveled solo
    • Value
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Thank Kanilea361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this reviewResponded May 6, 2014

We are pleased to hear that you enjoyed your stay with us here at the Norfolk Waterside Marriott, including the comfy bed!! . Our goal is to exceed the expectations of our guests and groups by being flexible to accommodate their specific needs. We are happy to hear that the private breakfast for your group worked out so well. Thank you for your comments.

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Reviewed April 30, 2014

Three women made my stay and sponsored event at the Marriott, Waterside, Norfolk terrific. First the sales manager, Katie who drew our business, Second, the event manager, Tara who saw to every detail and finally, the room housekeeper, Twakita who folded my wash cloth each day in a different design. Great customer service and attention to detail. Thank you Ladies.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Dale C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this reviewResponded May 6, 2014

Thank you so much for taking the time to recognize the staff members that went above and beyond to make your stay special. We are very lucky to have Tara, Katie, and Twakita as a part of our team, especially the way they take care of each and every guest. Your comments have been
shared and are truly appreciated!

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Reviewed April 28, 2014 via mobile

Attending a conference here this week. My husband and I are loyal to the Marriott brand. This hotel is beautiful, the staff was friendly, the food was delicious and the view from my room was fabulous! Looking forward to returning for a pleasure trip!

Stayed: April 2014, traveled on business
Thank Gudewich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this reviewResponded May 6, 2014

Thank you so very much for staying with us and taking the time to provide your comments. We love to hear feedback from our loyal Marriott travelers. We look forward to your next visit to the Norfolk Waterside Marriott Hotel.

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Reviewed April 28, 2014

We stayed here for the international Virginia tattoo. We found the hotel very comfortable, centrally located, easy access to just about everything. Our room was very nicely appointed, clean with a great view of the river. Staff were very nice and helpful. I would have given them a 5 star just for staff, but only have a 4 because they don't have a shuttle to the airport.

Stayed: April 2014
1  Thank eknliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, Manager at Norfolk Waterside Marriott, responded to this reviewResponded May 6, 2014

Wow! A 5-star staff is what we love to hear and is certainly the level of service we strive to provide each and every day. Although we do not have a shuttle, please let us know if we may arrange for transportation on your behalf for your next trip to our hotel. Thank you for your comments.

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Additional Information about Norfolk Waterside Marriott

Address: 235 E Main St, Norfolk, VA 23510-1668
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Norfolk
#6 Romantic Hotel in Norfolk
Price Range: $137 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 
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Also Known As:
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott

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