Where to start with all the things that went wrong? I called the hotel directly several days before our stay on NYE to make reservations. I was connected to a call center, where I made a reservation for 2 King rooms. I was driving so I didn't write down the confirmation number. We showed up the day of our reservation and were told that they couldn't find our reservation. The front desk attendant even called the reservation center to see if they could locate our reservation using the credit card number and were told there was no reservation. She then told us that she could go ahead and make a reservation, but they did not have any King rooms available. As frustrating as the situation was, we didn't have a choice at that point so we took it. The next morning, New Years Day at 9 am, we were woken up by the sound of a drill; it turns out the hotel was renovating the floor below ours. I guess they didn't think that guests would like to sleep in on New Years. Then to top it all off, I looked at my credit card transactions 2 days later, and we were charged for the reservation I made over the phone that they could not locate. We were charged twice! I called the hotel that evening to get it resolved and was told that only accounting could clear it up, and they only work 9-5. I called the next day between those hours and got someone's voice mail. I still have yet to hear back. Needless to say, we will not be staying here again.
- Official Description (provided by the hotel):
- Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more less
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- Also Known As:
- Norfolk Waterside Marriott Hotel Norfolk
- Marriott Norfolk
- Norfolk Marriott