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“Norfolk Residence Inn Rocks!!”

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Residence Inn Norfolk Downtown
Ranked #8 of 37 Hotels in Norfolk
1 review
“Norfolk Residence Inn Rocks!!”
Reviewed April 10, 2013

They have great service, friendly staff and free breakfast and evening socials where they provided free dinner!!! I didn't need to use my per diem!! Soft beds and good facilities!! It's a pretty big hotel so u need to find short cuts from ya room

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsKnight248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, April 18, 2013
We are happy you enjoyed your stay.

I will be sharing your review with the team during our morning huddle meetings. I frequently tell the staff they "ROCK" when they have gone above and beyond for a guest. I believe they will enjoy hearing this from one of our guests.

Thank you for taking the time to complete a review. We do hope you have the opportunity to stay with us again.

Sincerely,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Washington DC, District of Columbia
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2013

Our suite was attractive, clean and functional. Cute kitchen and dining areas, comfy beds in the bedroom, and we could see the battleship from our window. It's an easy walk from the hotel to the tourist attractions (Nauticus, USS Wisconsin, downtown Norfolk). The front desk staff was friendly, and the pool was nice.

My only complaint was breakfast. The "hot" offerings were cold, dry scrambled eggs one day, and cold, watery scrambled eggs the next. Also cold potatoes and some weird kind of lunch meat, cold. I suppose it was supposed to be Canadian bacon, but it wasn't. A few lucky souls got a biscuit breakfast sandwich, but you just had to be standing in line at exactly the right moment to get them. There were only a few straggling remains of fresh fruit and yogurts, and just one small half pint of milk (that people were supposed to share for their cereal??). When the staff brought more food out, they would bring a few items at a time, like 3-4 yogurts. One day the waffle batter was fine, the next it was strangely watery, so the waffles didn't cook well. I think management needs to take a serious look at the breakfast situation, and probably add more staff. We were there 20 minutes before the end of breakfast, so possibly the staff was just trying to stretch things out until they could close up, but that is unacceptable, in my opinion.

Room Tip: Ask for a high room facing downtown for a good view.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank visitor112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, April 7, 2013
Thank you for your review. We will look into the breakfast comments and suggestions. The breakfast should be stocked and ready to go until the closing time. I apologize this did not happen during your stay.

With Springbreak and the kids out of school we should have anticipated the breakfast attendees would be later and breakfast busy until the last minute.

We do appreciate your comments. We share these reviews with our team at our morning meetings. They tell us what we are doing right and what we can improve on. They make us a better hotel.

Sincerely,

Linda Markert, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
University Heights, OH
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 4, 2013

We had to travel to Norfolk a couple of times in March due to a family situation. I originally planned to stay at the Courtyard by Marriott, but after looking at that and other properties, I realized how convenient the Residence Inn was for my needs. My wife and I first stayed in a double queen suite (3/16-3/19) and then a King suite (3/30-4/2). This is a relatively new property and it is very well maintained. It opened in 2011. The rooms are very well appointed, and each is equipped for extended stay guests. There is a dining area, a kitchen, a separate living room with sofa bed and TV, and a bedroom with TV. There is one bathroom. The beds were comfortable and the housekeeping service was excellent. The only problem we had was that the housekeeper forgot to replenish a towel or two.

My wife used the exercise room a couple of times and found it well-equipped.

The breafast (included) was your typical Marriott fare, with everything from waffles to eggs to yogurt. There was fresh fruit and a good selection of breads and muffins. No complaints. The staff were very helpful and attentive at the breakfast service, as were the front desk and other staff.

If you're driving, be aware that parking is offered at a city garage directly across the street from the hotel. The cost is $18 per day (as of 4/13) but you get unlimited in and out privileges. The hotel will validate your parking ticket and add the charge to your bill.

We were very pleased both times we stayed at this property, and if we ever need to return to Norfolk, we'll be staying there again.

Room Tip: Ask for a room belo *13 (like 213 0r 313, etc.). You won't hear the clang of the new local comm...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UHwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, April 7, 2013
Thank you for your review. We are happy you enjoyed your stay and hope that if you return to Norfolk the Residence Inn by Marriott will be your hotel of choice.

Linda Markert, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pa
Level 5 Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 7, 2013

Paid for 1 bedroom suite. Nicely done, and good size. Only complaint is fan that ran in bedroom all night. The front desk staff was as friendly as I read about, and had great dinner recommendations. They were courteous and professional. Beds were very comfortable. The location is great for EVMC. Also very close to McArthur Place. I would stay here again!

  • Stayed March 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank JaneDoePa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, March 11, 2013
Thank you for taking the time to write a survey. We are happy you enjoyed your stay. I wish we would have known about the fan running. All of our our AC units are independant of each other so we would have been able to shut the fan off.

When you get a chance to return to the area we do hope you decide to stay with us again.

Sincerely,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince William County, Virginia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 4, 2013

Loved the decor throughout the hotel, and our studio room was spacious and comfortable. Excellent lighting. Was only there for one night, but everyone we encountered on the staff was friendly and helpful.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VirginiaGoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, March 6, 2013
We appreciate you taking the time to complete a survey on Trip Advisor. Thank you for the kind comments. If your travels bring you back to Norfolk we do hope you stay with us again. Maybe next time you can spend an extra day to see all the wonderful things to see and do in the area.

Sincerely,


Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 7, 2013

We stayed three nights while visiting in Norfolk. The management offered us a military discount and placed us in a well-appointed handicapped room. The staff were extremely friendly and helpful throughout our stay. A complimentary full breakfast was available in the lounge every morning and was much more than the typical continental service offered at other hotels. The only recommendation I have for improvement is that the thresholds at the ADA room entrance and at the bathroom door in the ADA suite should be lowered to better accommodate wheelchairs. Otherwise, excellent accommodations and superior staff at all levels!

Dr. B. Tanner

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drbtanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, February 11, 2013
Dr. B Tanner,

Thank you for your kind comments. I will certainly share these with the team.

I will look into the threshold at the entrance door on the ADA rooms. There maybe some way we can adjust these to better accomodate a wheel chair.

We do hope you return to the hotel if your travels bring you back to Norfolk,

Best Regards,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington Park, Maryland
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 7, 2013

This is a great place to stay for a week or longer. My room was 2 rooms with practically a full kitchen, a living space and a bedroom. Nice quiet, clean room with confortable bed. They had manager receptions almost every night with free food, saves a lot of money! I would definitely return here if given the chance.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, February 11, 2013
Thank you for staying downtown Norfolk. We do have many things convenient to the downtown location. If you have a chance to return to the area we do hope you again select the Residence Inn Downtown for your hotel of choice.

Sincerely,

Linda Markert, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Norfolk Downtown

Property: Residence Inn Norfolk Downtown
Address: 227 W Brambleton Ave, Norfolk, VA 23510-1555
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Norfolk
#7 Family Hotel in Norfolk
#8 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Downtown 3*
Number of rooms: 160
Official Description (provided by the hotel):
Located on Brambleton Ave in Downtown Norfolk, VA, the Residence Inn by Marriott Norfolk Downtown offers ideal accommodations for short or long stays in Norfolk. Guests will be at ease when relocating or traveling for a long-term project in Norfolk. The Norfolk hotel's studio, one, and two bedroom suites offer separate living, eating and sleeping areas with full kitchens. Plug in your laptop and enjoy free wireless Internet while watching the Flat screen TV in your suite. Enjoy free breakfast daily, evening "Mix" various nights of the week, a grocery shopping service, a heated indoor pool and on-site fitness center. Residence Inn is close to Sentara Norfolk General Hospital, Children's Hospital of the King's Daughters, EVMS, Dominion Enterprises, and Norfolk Southern. You'll be blocks from Norfolk's top eateries, nightlife, culture, and shopping. The Spirit of Norfolk, Chrysler Hall, Scope, the Norva, Ted Constant Convocation Center and MacArthur Center Mall are all located a short distance from the hotel. ... more   less 
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Also Known As:
Residence Inn Norfolk Downtown Hotel Norfolk

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