We arrived at 1:20 pm, stood at the front desk for 2 mins while the desk clerk was speaking to another employee and keying into the computer, never acknowledging our presence stating "I'll be with you in a moment", etc. When she finally spoke to us we were told could not check in "early" as no rooms were ready. We then kindly requested to speak to a manager and were told one was not available, then asked to speak to a housekeeping supervisor, who was very polite and accommodating. We finally got into our suite at 2:30 pm after being subjected to a lecture by the desk clerk on the need to request "early check in at any hotel".
The suite itself was great, like a two bedroom apt with two full baths, living area and kitchen. Very roomy, great pillows. The Sunday breakfast only had two employees working diligently to keep up with the weekend rush. No meats at all, potatoes and eggs main foods and they went fast. A manager came in and offered extra seating for the weekend crowd.
Building very modern, clean and tastefully decorated. Cozy front lounge, cushy carpeting in halways. Pool and gym areas were clean, well appointed, great views. All in all a good stay despite poor first impression with desk clerk. It is convenient to all points of interest. Once you park in the deck ($18) no need to move until check out. They could offer at least one free night parking per stay.
Will go back again.
- Official Description (provided by the hotel):
- Located on Brambleton Ave in Downtown Norfolk, VA, the Residence Inn by Marriott Norfolk Downtown offers ideal accommodations for short or long stays in Norfolk. Guests will be at ease when relocating or traveling for a long-term project in Norfolk. The Norfolk hotel's studio, one, and two bedroom suites offer separate living, eating and sleeping areas with full kitchens. Plug in your laptop and enjoy free wireless Internet while watching the Flat screen TV in your suite. Enjoy free breakfast daily, evening "Mix" various nights of the week, a grocery shopping service, a heated indoor pool and on-site fitness center. Residence Inn is close to Sentara Norfolk General Hospital, Children's Hospital of the King's Daughters, EVMS, Dominion Enterprises, and Norfolk Southern. You'll be blocks from Norfolk's top eateries, nightlife, culture, and shopping. The Spirit of Norfolk, Chrysler Hall, Scope, the Norva, Ted Constant Convocation Center and MacArthur Center Mall are all located a short distance from the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Marriott, Priceline, Cancelon, Hotwire, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Residence Inn Norfolk Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Norfolk Downtown Hotel Norfolk