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“The most relaxing holiday I have ever had”

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Hotel Riu Palace Madeira
Ranked #1 of 14 Hotels in Canico
Certificate of Excellence
Preston Lancashire
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“The most relaxing holiday I have ever had”
5 of 5 bubbles Reviewed June 28, 2010

Have just returned from a week at the Riu Palace, and can honestly say it is the most relaxing holiday I have ever had. I went with my mum, and from our arrival at the hotel everything was just perfect. There was not a very long queue for check in but we were offered a complimentary glass of Madeira wine whilst we waited, which we thought was a nice touch. We had a room each with a partial sea view. The rooms were absolutely spotless, cleaned daily whilst we were there, and the usual nice touches like making swans out of towels etc. Mini bar prices were high, but I think this is the same wherever you stay. The spa facilities were good and Wellness centre prices reasonable. There was a small gym and an area with treadmills, cross trainer and bikes, but only used it once. The pool area is very well maintained and staffed. There is not a problem with sunbeds and parasols. Not sure if the hotel was full when we stayed - it seemed to be at mealtimes, but we always had plenty of choice where to sit round the pool and there was a parasol for every two sunbeds - marvellous! The guy will carry your mattresses for you and put them on the sunbed - he was also very helpful with two helpless females struggling with their parasol. The food is fantastic - the hot food is hot, and the cold food is cold - plenty of choice and varied each day. You can choose the buffet or you can be served at your table. The waiters and waitresses were so friendly. Portugal were playing in the World Cup whilst we were there, so they all wore there football scarves at breakfast time (they had taken them off for the evening meal though because their team only managed a draw!) To sum up: We were wondering what made it such a relaxing holiday, and came to the conclusion it was because it was term time and there were no children there. Madeira is a beautiful island but I don't think there is much to do for children or young adults. It is fantastic for older couples or groups who have done the bucket and spades bit and seen their kids off to Uni. It would be a lovely place to go for a honeymoon too. Thomson trips were good, the rep, Emma was very friendly, informative and helpful, and obviously loves the island. I would definitely go back.

  • Stayed June 2010, traveled with family
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Helpful?
3 Thank armisteadsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Suffolk
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 24, 2010

Just back from a week's stay only one problem at present there is repair work going on next to hotel and we had a digger going from 8am to 7pm Monday to Friday and from 8am to 3.30 on Saturday. We were out during the day but if you wanted to sit on balcony before dinner not very pleasant. The council are filling in a large gulley where part of the car park has collapsed and Thomson should advise people of this. Rep wasn't very helpful said she couldn't say how long it would last but by the size of the hole I would say weeks. We paid £56 for a room upgrade to partial sea view but the way the hotel is built it would be very unlikely that you would not get a some sort of sea view except suites (we were told locally) and we certainly didn't think a view of a digger, concrete mixer and constant pounding was an upgrade! It was a shame as the hotel is fantastic though rather too far for us from Funchal. Local buses are brilliant and take about 40 mins to Funchal but taxis cost around 20euros for the 12 km single trip. Not much near the hotel a few little bars along the promenade. Weather was very cloudy which apparently is the case for June so if you expect to lay in the sun all day wait until July of August as the locals say it is better then.

  • Stayed June 2010, traveled as a couple
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Helpful?
2 Thank Midlifers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 18, 2010

Just arrived back from a brilliant holiday in Maderia staying at the Riu Palace in Canico de Baixo. Duration of stay 4 June - 14 June 2010. I cannot recommend the hotel too highly. The service is impeccable. The hotel is immaculate and well maintained. The standard of food is very high with good choices on offer. The hotel is a calm oasis in which to relax - relax we certainly did!

I also treated myself to a wonderful beauty treatment in the spa - a salt scrub and seaweed wrap, followed by a wonderful massage. I enjoyed this treatement so much I indulged again, this time in a fantastic facial - Heaven!

A courtesy bus is available to travel into Funchal which is 20 minutes from the hotel. This enabled me to experience tea at Reids wonderful.

If you are looking for a really relaxing high class holiday this is it!

  • Stayed June 2010, traveled as a couple
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Helpful?
1 Thank travellerahoyCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed June 15, 2010

just back from a great week in rui palace, cannot fault it at all , we were unhappy with room allocated on arrival and they were more than happy to show us an alternative room, food was great with plenty and all fresh, you must try the alternative restaurant which is poll bar in the evening you need to book but be prepared to sit back and enjoty the service and seemingly non stop skewers of different meat.

  • Stayed June 2010, traveled as a couple
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Helpful?
1 Thank fingor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 14, 2010

I travelled to Madeira with my wife and daughter (11). This was our first visit to the island and, to be honest, the primary reason why we went was that the dates allowed Amy to only miss one day's schooling as we stayed for 10 nights.
This was our second visit to a Riu hotel as we had stayed in the Riu Garoe in Tenerife a few years ago. Until now that had been the best hotel we had ever visited but we all agreed the Riu Palace was even better.
We were in room 1534 which was ideal. A lovely view of the ocean from our balcony and good facilities in the room itself. Beds were comfy, maid service excellent, bathroom spacious and the minibar doubled as a fridge for our cold drinks. A small bonus was getting BBC 1 & ITV on the TV which we have never had before. A small negative was seeing the British Eurovision entry finish last and the Germans winning, particularly as most of the guests were German in the hotel (probably around 75%, with some Dutch as well).
I would admit that the average of the guests (around 55-60 I would say) meant it was not ideal for my daughter but I had anticipated this when booking. Despite that she had a great time and was in the pool a lot. One pool is heated and one not. I kept to the former!!

The pool area itself is lovely and a nice touch was added with a hotel employee always being on hand to bring over cushions for the sun loungers without you having to even ask. And they are free along with fresh towels every day. No problems with finding sun loungers and brollies which was another bonus. Very quiet and relaxing around the pool area. No music blaring and no aircraft noise either even though the airport is close by.

We thought the food was excellent. Breakfast offered cereals, fruit, yoghurts, meats, cheeses, fresh bread, scrambled egg, full English, omelettes with at least six fillings cooked in front of you as well as pancakes with various toppings. There was also a lady making fresh fruit juices every morning. Plus a complimentary glass of sparkling wine. Dinner was just as good. There was usually a roast every night along with various types of potatoes, veg etc. Salads were excellent too. Puddings were scrummy. Choice of ice creams with mousses, cakes, sponges , fruit, cheese and biscuits etc. You could have a la carte served to your table at no extra charge as well.

We found the staff to be so friendly throughout the hotel. Right from the management down to the maids cleaning the rooms, they all spoke excellent English and always acknowledged you EVERY time you passed by. It really seems like a happy, well-run hotel.

We didn't really bother with the entertainment too much but the small theatre was certainly spacious. A small criticism was that the noise from the music acts often carried on until beyond midnight and, on our side of the hotel, proved annoying at times. We took advantage of the hotel courtesy bus service to go into Funchal and spent a few hours exploring, including a great trip on the cable car (excellent views from the top). We were also lucky to experience a spectacular fireworks display on the first Saturday in June which was part of the Atlantic Festival in on the seafront.

We would have liked the hotel shop to have stocked water but a short walk to the Four Views Oasis hotel next door solved that problem as their shops were larger. There is also a cash machine to the side of that hotel. I agree with previous reviewers that there is not a great deal to see around Canico de Baixo itself although a short bus ride up the old town is worthwhile (banks , supermarkets, a nice square by the church).

In summary I would thoroughly recommend this hotel to anyone, especially more "mature" visitors although if you are looking for total relaxation, great food and friendly staff, you would struggle to find better anywhere.

  • Stayed June 2010, traveled with family
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Helpful?
4 Thank CurlyHorsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paignton Devon
1 review
5 of 5 bubbles Reviewed June 7, 2010

Just returned from a week at the Rui Palace. The quality and choice of food was fantastic. The staff were brilliant and very clever, they all speak several languages!
We found the local beach just a few minutes walk along the prom. You need to take shoes for swimming as the beach is pebbles.
We cannot wait to return. We flew from Exeter, only a 3 hour flight and ten minutes to the hotel from the airport. Look out for the timeshare touts in Funchal! The hotel runs a free bus into Funchal. The local buses are also good and cheap.


We flew from Exeter leaving at 6.30a.m. and were in the hotel by 10a.m.

  • Stayed June 2010, traveled as a couple
    • Value
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Helpful?
Thank buzzPaigntonDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed June 1, 2010

The Riu Palace Madeira is everything you would expect from a Riu of this marque, such as the excellent meals (buffet or service) with a huge choice of dishes and show cooking, plus something extra . . . the friendliness of the staff! I have stayed in many hotels around the world and seldom have I come across such natural charm throughout all areas, it's a real credit to the hotel's management. Difficult, of course, to single anyone out but mention must be made of the inimitable Jorge on reception who is always cheerful and happy to help - and goes "the extra mile" to do so. This is a real gem of a hotel in a fabulous scenic setting but the only downside is its position with very few local amenities and any strolling restricted to a short seafront walkway.

  • Stayed May 2010, traveled as a couple
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Helpful?
Thank juliandee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Madeira

Property: Hotel Riu Palace Madeira
Address: Praia dos Reis Magos | Canico de Baixo - Portugal, Canico, Madeira 9125-024, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Canico
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Canico
#1 Family Hotel in Canico
#1 On the Beach Hotel in Canico
#1 Spa Hotel in Canico
#1 Luxury Hotel in Canico
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Madeira 4*
Number of rooms: 327
Official Description (provided by the hotel):
Located opposite the oceanfront promenade of Canico de Baixo. 8-Storey building. 10 M to the sea; access to the ocean across a walkway. 13 Km from Funchal (complimentary shuttle service from the hotel; weekdays and Saturdays. Not available on public holidays). 2 Km from the city centre. 2 Km from various shops. 10 Km from the airport. 50 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Madeira Canico
Hotel Riu Palace Madeira Canico

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