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Traveler rating
1,333
567
114
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9
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All reviews resident band small promenade short promenade evening entertainment flat roof relaxing holiday free bus to funchal pool area courtesy bus lovely hotel lobby bar cable car branded drinks sea view waiter service plenty of sunbeds plenty of choice
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809 - 814 of 2,038 reviews
Reviewed January 20, 2016 via mobile

This was our third New Year visit to this hotel. It is still as good as our first visit and does not seem to deteriorate in quality or service. Again many of the staff and guests were there last year and before giving a very comfortable and familiar experience year on year.

Why not go again? Can't wait!

Date of stay: January 2016
Trip type: Traveled as a couple
3  Thank mwoodssg12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2016

Second visit to this hotel and it didn't let us down. The food is of a very good quality with an excellent choice at dinner, you are asked to choose an early or late dinner and appointed a table. All meals are buffet style, drinks are served to you at the table by staff who are friendly and helpful. The specialty restaurant is for meat lovers and is table service from a set meat menu.
Rooms are bright and offer a good sea view if selected. They are well cleaned with clean linen as often as requested. Beds are comfortable but firm.
Two outdoor pools one heated, didn't use either in January but did use the indoor pool which is heated and quiet. Robes and pool towels are supplied. Sunbeds were plentiful at this time of year and a very helpful attendant supplies pads for the beds as you select them. Good waiter service around the pool area.
Evening entertainment is typical holiday hotel. All inclusive branded drinks served by a busy waiting staff.
Wonderful staff, all very positive, helpful and really appear to love working at this hotel. Thank you to Filipa on reception for sorting a room issue.
The hotel provides a good courtesy bus service to Funchal during the day.
We would visit this hotel again as you are made to feel special from the moment you arrive.

Room tip: Choose a room with a sea view towards the end of the side sections floor 3 or 4 or floor 6 or 7 on the front sea facing section.
Date of stay: January 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank sandra27271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2016

I was here for a 5 day break - best customer service I have come across in any hotel. Lovely food with an excellent choice and high quality ingredients.
Hotel location was a little isolated and the clientèle tended to be over 60.
Rooms were really good and housekeeping was excellent - everywhere was spotless.
Would definitely return.

Room tip: Ask for a full on sea view
Date of stay: January 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank DaisySalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2016

Quiet relaxing holiday , v good service in restaurant & bar area room spotless .Handy shuttle bus service into Funchaln.Hogmanay fireworks at the harbour was a great experience .The combi cable car open top city ticket at 22500 was good value can be used over 24hrs and is bought at the cable car kiosk which is at the bus terminus drop of shuttle bus point .

Date of stay: December 2015
3  Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2016

This is a very good hotel rooms and grounds were kept to an excellent standard. The staff at this hotel are excellent very friendly and helpful. Food is good and plenty of choice. The hotel is a little remote but the hotel runs a free bus and the local bus stops by the hotel so getting to the capital is no problem. The entertainment became a little repetitive by the end of the week but was okay for hotel entertainment. The room was large but a little dated.

Date of stay: June 2015
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Lynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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