We arrived at the Atismar late at night early Feb 2013. We were 'greeted' by an sulky looking receptionist. She immediately told us there had been a mix up with our booking and she didn't know if there was a cot for our toddler, even though we had specified this on the booking.
The bar man (one of the few decent members of staff there) helped my husband carry a cot to the room - it was a cot for a new born baby and we sent the whole 2 weeks concerned our toddler would throw themselves over the bars!
Finally we got to the room to find the balcony doors would not lock. We went back down to reception to be asked if we could wait to change rooms until the next day. We refused, bearing in mind what happened in Portugal in 2007 and not wanting to unpack twice. The next room we were offered also did not have locking balcony doors. The 3rd room we were shown had locking doors.
The next day, after a late night, we looked forward to the first day of our holiday. We went to breakfast only to be told that there are no high chairs, just a sling type device that fits to the table, that may be ok for babies for not toddlers. We argued our case to the manager (over the phone) for 2 days and our toddler had her meals in her bugy.
The food was appalling - no choice, and as it was left standing for a long time, it was often cold. The chef there only knows how to cook about 2 different types of puddings and breakfasts.
The cleaners often forgot to leave towels and toilet roll. To cap it off, we saw a cleaner wipe our toilet and then use the same cloth, without even rinsing it, around the sink and bedside cabinets!
My husband spoke at length to the hotel manager - he was fully aware about our concerns but had not once offered an apology or explanation.
The nicest thing I can say about the hotel is that there are 3 decent members of staff there (the rest are hopeless) and the location is good. But if you have a toddler, I wouldn't bother........
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- Also Known As:
- Atismar Hotel Quarteira
- Hotel Atismar Quarteira, Algarve, Portugal