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“A scandal”

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Almar Jesolo Resort & Spa
Ranked #5 of 249 Hotels in Jesolo
Certificate of Excellence
GreenLeadersSilver level
Geneva, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A scandal”
Reviewed May 26, 2014

I have been at the resort for the opening week-end :
I can understand that :
- rooms have nearly no amenities,
- there are no bathrobes, no room service, no securitiy plan & prices pined in the room, no hotel directory, no paper pad with pen
- only one keycard for the room
- there is confusion at the reception (and a few mistakes in the invoice)
- the employees don't really know the premises, you get lost...no signs of direction at all
- the service is poor
- the spa employees are very nice (competent) but still lack of knowledge of the premises
I can understand that lot of rooms are not finished yet
I can nearly understand that the 350m2 annouced kids club is still inexistant yet

But I cannot understand that :
FOOD is so poor that you can coompare it to a 2 italian star hotel, it is outrageous.
No Menus for lunch (and poor Menu in the evening) They suggest pasta al ragout, pasta pomodoro, chicken breast, a poor fish filet without any side dish not even a potato or a decoration (first day served as Branzino, second day as Orata, but difficult to know what it is...no presentation of a fresh fish) a canteen buffet (see pictures), no salad dressing on the 2dn day, only olive oil & vinagar and wine wasn't cool enough. Servings are poor. Pasta served cold (not even warm), sent back, then boiling overcooked.
Bread : industrial tasteless slices (leftovers re-served in the evening under poached eggs
Saturday dinner : 3 slices of industrial roasbeef on 3 leaves of salad...
Breakfast is just a joke : no fresh bread, no toasts, industrial cereals in little plastic bag, scramble eggs on a plate (not in a hot egg container), no boiler for eggs (cooked eggs on a plate), no proper tee assortment (for exemple no green tee...), leftovers of bakery served the first day where re-served the next day.
BAR : Spritz : more water than Aperol and no Prosecco...served with industrial crackers and potato chips. No waiter bother to come to take orders around the pool. You have to go to the bar and once on two they don't bring the order to you at the deckchair...
Lack of respect for clients : On Sunday 4pm, we were asked to leave the main pool because they had to prepare the aera for a main event (Almar Golf Cup). Then, when we made the check out the "party" started with apetizers, delicatessen and champagne (probably a catering and not food form the hotel) flowing in stream (while we were fed with just basic 2 star food during the whole week-end). It is just outrageous.
We saw and hear other clients argue with the waiters. atmosphere was electric. We also talked to other dissatisfied clients.
Other incongruity : the Resort (in particular the Swimming Pool) is crossed by a PUBLIC bridge & path to the beach. Thus, you have a column of people going to the beach (mid morning and coming back end pm) stopping by, watching you and taking picture of you like in a zoo. As we had lunch, a couple with child, icebox and parasol even sat on the terrasse next to us, had a coffee and then continued to the beach...It was just a joke. NO PRIVACY, NO SECURITY.
I would say ALMAR faces 4 critical issues that should be fixed very quickly if they want to pretend to be a 5 stars resort & spa:
FOOD
SERVICE
PRIVACY
SECURITY

I sincerly hope ALMAR will be able to make things right because the complex is really nice and architecture is well done (except for the public path in the middle...). The SPA is fantastic as well as the Gym and the rooms are well done. Decoration of the restaurant is tasteful and the wine cellar is mouth-watering ! Hope they will be quick enough to adjust...

Room Tip: Wait a little bit before you decide to go there or go knowing that for the time being you can't...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank GaleRobur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancescoLaPietra, Responsabile relazioni con la clientela at Almar Jesolo Resort & Spa, responded to this review, May 30, 2014
Dear Gale Robur,

thank you for choosing our Almar Jesolo Resort & Spa for your stay in Jesolo and for taking the time to share your experience with us and with TripAdvisor community. We are always ready to welcome with open arms the comments of our guests, both positive and negative.

First of all, we are deeply sorry that your experience here was not satisfying and we hope you could accept our most sincere apologies.

We have discussed your comments regarding breakfast and lunch service with our Food and Beverage Manager to prevent any shortcomings and to make sure that we always keep all our services on the highest level, as we demonstrated during the main event (Almar Golf Cup) we organized in our hotel.

Moreover, we would like to inform you that thank you to your suggestion, we posted up a sign at the entrance of the hotel indicating the private property with access reserved only to the guests of Almar, just to avoid third parties could cross the wooden walkway.

We can assure you we will take in high consideration all your observations and we will treasure them to improve the quality of the services we offer.

We thank you once again for your honest feedback and for your suggestions: we hope to have the opportunity to welcome you back to our hotel next year or in the near future.

Best regards,

Francesco La Pietra
Qualità e Controllo di Gestione
Almar Jesolo Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Almar Jesolo Resort & Spa

Property: Almar Jesolo Resort & Spa
Address: Via Dante Alighieri, 106, 30016, Jesolo, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > Jesolo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 249 Hotels in Jesolo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Almar Jesolo Resort & Spa 5*
Number of rooms: 197
Official Description (provided by the hotel):
A new concept in hospitality, a cutting-edge design, Jesolo's most luxurious Spa. Attention to details and exclusive amenities for an experience of cool elegance and personal well-being. Privacy, freedom and relaxation are essential values for this unique Hotel that aims to meet the requirements of contemporary well-being. The level of personalized services offered and designed to fulfill the guests' needs for relaxation and well-being, not to mention high-tech and business demands, are truly consistent with 5 star quality. Our goal is to offer a brand-new, comprehensive experience that will allow guests to make the most of their vacation by having full access to every comfort in an immediate and creative way. ... more   less 
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