We stayed here for 2 days only (thank God) in August, in between 2 wonderful weeks at other Italian Locations in really fabulous hotels. This really was the thorn amongst 2 roses. We arrived and the car park was absolutely full. We only ever book hotels with parking as while on holiday, do not need the stress of where to park, risk of getting parking fines etc. We were told to leave the keys for our right hand drive car, with no claims discount of 79% + named drivers and they would "park it" when and if a space came available. I don't think so! On walking into the reception, the hotel looked fine. On being given our room key we walked through dark, dated corridors on grubby carpets and with grubby walls, not so fine! We got to our "family room" which we were told was very sought after due to the size. It had 2 double/king size beds which left hardly any room to walk around. The bathroom was something out of the 70's with mould growing on the ceilings - lovely!! The TV was an ancient 14" box practically on the ceiling and unfortunately, we were not given any binoculars to be able to view. We had a small window which looked out straight into other rooms. No balcony for drying towels. The air conditioning system was so huge, bulky, old and inefficient, they may as well not have had it there. We went out to the pool which was ok. The beach set up with your own numbered sunbeds and umbrellas, along with a very nice, clean beach (although the sea in this area is not great - very murky and full of seaweed and crabs) were the only positives of this awful hotel. There were clear signs at the pool stating "no diving" in several languages, yet these were ignored primarily by locals and no member of staff felt the need to say anything allowing sunbathing guests to be constantly splashed by kids. When we got to our room that evening, there was a really bad smell of sewers. We complained and were told there was nothing that could be done until the next morning, when the maid was sent up to spray some air freshener. We again complained and asked to leave early and were told we could leave but still had to pay for the 2 days. They made a point that we had ONLY booked 2 days where we pointed out it may only be 2 days but it cost almost £300 a night. We were told by the old man behind reception that if we wanted luxury, we should have paid more and stayed at a 4 star hotel!!!!! Flippin cheek. The 2nd night, the smell was again foul and we really could not allow the kids to sleep in that room. The night porter, a very nice man unlike the day porter, offered a double inferior room with no external window (I can see why the family room was sought after as the double room was tiny), but at least the kids could sleep without the smell of drains. This really is an awful, smelly, grubby hotel which could do with SERIOUS redecoration. The bloke at reception's attitude has shown me something I have read about in other reviews but never experienced myself in Italy before, that it is all about money and no interest at all in customer relations, comfort or satisfaction. Do not stay here, there are better cheaper hotels in this lovely area.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotel.de, HotelsClick, HRS, Reservation Counter and Despegar.com so you can book your Marina Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marina Hotel Jesolo Lido