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“Mixed feelings”

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Hotel Principe Palace
Ranked #8 of 252 Hotels in Jesolo
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Mixed feelings”
Reviewed October 3, 2013

We stayed in this hotel 20th to 27th September. The hotel has many good points not least the staff, from the cleaners to the bar and restaurant staff, all were very pleasant and helpful. The hotel is in a central location with lots of bars, shops and restaurants close by. We did contact the hotel in advance to request a room at the front of the hotel but did not receive a reply and.as expected,we were allocated a room at the back which did not get any sunshine at any time of the day. However, we did not go on holiday to stay in the room all day so we put that down to bad luck. Unfortunately our luck did not change in the dining room, where we were allocated a table in a gloomy corner. Although plentiful and varied we did not consider the food to be of a platinum standard. We are not fussy eaters nor do we expect English dishes to be on the menu. We have travelled extensively in Italy and always enjoyed the food but this was not of the high standard expected. We would not visit this hotel again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VON12A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Sheffield, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 28, 2013

The Principe Palace fully deserves its Platinum status, and we would recommend it to anybody thinking of holidaying in L D J. Opinions will always vary, and I have no problem with anybody having their say, but there are some farcical comments from some who were there at the same time as us, and these need to be addressed.
Firstly, we did not have to pay the 1 Euro per day tourist tax, although we expected we would have to. Quite what Thomson and the PP are supposed to do about this Government-imposed tax heaven only knows, so to complain about this is laughable.
Secondly, the cycle race on the Sunday was a big event in the area, and it was a splendid spectacle. Leaflets in the hotel showed the route, and start times, so the early start was publicised, and even if it did upset a few, what was the PP supposed to do? Ask the organisers if they wouldn't mind keeping the noise down as some Brits might be awakened at the unearthly hour of 7am? Interestingly, the reviewer who was upset about this had suggested that the trip to Cortina (pick up time 7:50am) should have set off 2 hours earlier.... there's no pleasing some folk, that's for sure.
Thirdly, the food was of a very high standard, and tea/coffee at breakfast isn't charged for. As well as a mind-boggling array of virtually every type of salad known to man, there were a selection of 4 "starters" and 4 main courses which were pre-selected the previous night, and then fruit, ice cream, puddings to finish so a 4-course meal every night to look forward to.
It obviously surprised some people that an Italian hotel, with Italian chefs served a lot of Italian meals. Nope, no pie 'n' mash, no hot-pots, no burger and chips. Shocking, eh? Even then, Andrea (the excellent Maitre D) said at the rep's meeting that if there was something that you didn't like, they would happily cook something different. Where else would you get that? The PP has to cater for people with different tastes, and for different nationalities and they do a superb job. I understand one couple ate out most nights because they didn't like the choices offered. Words fail me. Why bother going half board if you don't like foreign food???
Worth noting as well about the PP that all the staff are excellent, they provide free use of a safe, fridge, bicycles and even the sunloungers and parasols on their section of beach are free. In Lanzarote we paid 10 euro per day for these, so nice that they don't charge here.
The hotel is in a great location (although we did here somebody compalin that they thought it was on the seafront... ) and is very clean - as is all L D J including the beach.
The only fly in the ointment - and this is not Thomson or the PP's fault - is the annoying Lucky-Lucky beach sellers and scrawny women pestering you with offers of a "massagee". Despite this, we had a great holiday, so if you are thinking of this hotel and like Italian food, this is a great choice.

Room Tip: We stayed at the back. Quiet, but nothing to look at.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Chas1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 28, 2013

Central location to get to Venice & other areas. Hotel was very full when we were there and we got a room at the back which unfortunately did not get any sun and seemed to be very dark, Had to have light on a lot. Cooked breakfast often cold. Evening meal varied with a very nice salad buffet. All staff in the hotel could not do enough for you always friendly and helpful. Thomson Rep was exceptional. Aimee went out of her way to help us when my husband was not well. Her welcome meeting was really good. Very quiet in the evening not a lot of entertainment going on around in the resort or the hotel but this could be due to it being the end of the season. Had a brilliant day trip to Venice we decided to go with the Thomson trip and you pay a bit more but you see a lot and get a lot of information from the guide. Its made us think about trying other places in Italy now.

Room Tip: Rooms on the front have the sun in all day.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1amph2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 27, 2013 via mobile

We stayed in this hotel 20-27 September - booked through Thomson.
The rep was available daily and was very helpful.
The hotel is clean, the food is of excellent standard and the staff are exemplary - nothing is too much trouble.
The hotel is ideally situated to get to Venice independently and the beach is a five minute walk away.
The bike race on the Sunday was a unique and well organised experience and did not impact in any way on the services offered by the hotel to its guests. If anything, it enhanced our holiday given, as we later discovered, that it was held in memory of a young cyclist.
This hotel is definitely worth a visit!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DJ1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 26, 2013 via mobile

Stayed in the hotel 20-27th, greeted by staff on arrival very quick to check in large group of people. I had a room on second floor very spacious! Room facing a local bar, but once balcony door was closed couldnt hear a thing! In regards to the cycle race on the main piazzi it was noisy but finished by early afternoon, as this is an annual event in memory of a young gentlemen who passed away tragically!!! I think this acceptable!! We took the thompson trip venice by day & night this day so buses where running early afternoon after race finished. In regards to the trip guide helpful, gondola only 18euros pp! But when we travelled in on our own which is very easy, you get tickets from bus stop 5euros return and boat tickets are 23 euros for 48hrs use of boats and water taxis, this suited us more as we got to see a lot more of venice! In regards to beach sellers there was a few but a simple no thankyou was sufficient enough and they would leave. Food in hotel was lovely a few nights we didnt fancy anything on menu we went to local places eg al torcio lovely food & very reasonable. As it was end of season some of the bars etc closed so spent most evenings in hotel bar house wine is lovely but more importantly the bar staff where excellent! This hotel is well known for its excellent staff and it shows! Only problem was mosquito bites

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smith-x8x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool england
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 22, 2013

Compared with other Thomson Platinum hotels we have stayed in this is not deserving of Platinum status as advertised by Thomson
(They should be charged under the trades description act)
We visited the 13th September till the 20th, on arrival the front of the hotel and the public areas resemble 4 **** quality, unfortunately the rest of it including the roof top pool area are closer to 3*** , we had requested a room overlooking the piazza, on speaking to other very angry guests who had rear dark rooms we were very lucky , however the problem with the front rooms is the noise we sometimes couldn’t get to sleep until 3.40 am, and about 6.30 am the council would be in the piazza cleaning it. I believe it had recently been refurbished with a laminate floor and freshly painted walls, the bathroom though is dated the taps need replacing and the quadrant shower cubicle is tiny, however the hotel is spotless throughout and the staff are very pleasant,
We normally had breakfast at 9 am, although I was happy with the breakfast, my wife on two occasions asked for the uncut bread to be replenished, on both occasions the waitress said we have no more bread, on the second occasion my wife confronted Andre the maître-d , he explained that they only allow 3 uncut loaves per day, the same happened with the sachets of strawberry jam on this occasion she was informed no jam today maybe tomorrow, this I might add in a hotel where every one of the 100 rooms were full, this equates to approximately 200 guests, i.e. 1 loaf to every 66 people, ( Jesus of Nazareth had more loaves than this hotel) the evening food wasn’t much better, I now realize why a lot of reviewers rave about the usual holiday buffet style salad that was on offer, you had to eat a lot of this because you never knew how edible the mains would be, on only two occasions did we have a very nice main the rest of the time wasn’t so nice, in fact on two evenings Andre the maître-d came to our table to enquire why my wife had returned her food .
After an evening stroll we would return to the hotel bar, weather permitting we would sit on the ground floor terrace. With a very reasonable 2.50 euro glass of pinot grigiot which would increase in volume as the night wore on, served by the very pleasant and helpful bar staff, the hotel was mainly occupied by friendly Brits who shared common complaints about rooms and food quality. In particular Tina, Jackie, Barry and Joyce who kept us entertained with their pleasant company.
after getting over the disappointment of it not actually warranting Thomson Platinum status, (Thomson’s fault not the hotels) We actually enjoyed our stay here however if we were to return to Lido we would probably look slightly further down the street were the hotel has brand new apparently spacious apartments for let. This area appears to have new modern developments,
Word of warning, you are constantly harassed on the beach by the lucky lucky men and the Oriental massage-ee women who could be very persistent and mutter about the English in a derogatory manner. We have never experienced such a volume of sellers in any other resort. Especially as we never seen anyone buying from them and there is supposedly a 7,000 euro fine for buying there tat. We noticed they could be particularly intimidating to lone women

Room Tip: realize that this is only a 3*** hotel, and you wont be to dissapointed
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank 5913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed September 22, 2013

My wife and myself have just returned from a two week holiday at the Hotel Principe Palace.

My first suggestion before going on holiday would be to email the hotel a few weeks prior to your arrival to request the position of your room and dining table in the restaurant. I asked for and got a room on the third floor facing the square and a table by the window. It may not always be possible for the hotel to sort this out but it worked for us and is worth a try.

Our bedroom was a reasonable size, well equipped, spotlessly clean, good comfortable bed and had no noise problems from within or outside the hotel.

We agree with most reviews that the staff are excellent. They are friendly, helpful and a credit to the hotel. Aimee, the Thomson Rep., was also very professional and always seemed to have a smile when talking to her.

The food was of good quality and plentiful. Do not expect your main course to be as large as at home. However, by the time you have had the salad bar,starter,main course and desert you will certainly be full. Also do not forget you are in Italy and be prepared to eat their food cooked the way they like it.

We thought the Thomson excursions were overpriced and found buying tickets from the tobacconist no problem and far cheaper.Our favourite was the Venice and islands tickets. Go early to the islands first to avoid some of the inevitable crowds. We found the experience effortless and with almost no problems. We did get on a water taxi going to Venice that left us in the wrong area but the ticket allowed us to jump on another taxi to get to where we wanted to go.

The new Tourist Tax of one euro per person per day for a maximum of seven days was unexpected by ourselves and remember you have to pay it in cash the night before you leave.

We agree with most of the good comments and advice from previous reviewers and have to say we had a thoroughly enjoyable holiday in a well run hotel and were lucky enough to have mainly good weather whilst staying in the Hotel Principe Palace.

Room Tip: Email your requests to the hotel a few weeks before going.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GJackson123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Principe Palace

Property: Hotel Principe Palace
Address: Piazza Giuseppe Mazzini 37/42, 30016, Jesolo, Italy
Location: Italy > Veneto > Province of Venice > Jesolo
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
#4 Luxury Hotel in Jesolo
#5 Romantic Hotel in Jesolo
#13 Family Hotel in Jesolo
#16 Best Value Hotel in Jesolo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Principe Palace 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Principe Palace Hotel
Principe Palace Jesolo Lido

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