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“Disappointed...”

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Hotel Principe Palace
Ranked #10 of 251 Hotels in Jesolo
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Disappointed...”
Reviewed September 16, 2012

After reading the reviews on this site I was really excited to be going to this hotel, but I was sadly disappointed. In my opinion this is not a four star hotel. I have stayed at many four star hotels around the world and this is not one.

The reception area and bar are indeed very nice, traditional and well kept so I have no complaints there. My main complaint was our room, tiny, scruffy, dark and dated, the room had seen better days in the 80s! I went to complain at the reception and asked to be moved but they where full so we had to stay put. Also, this seemed to be a hotel full of elderly and inferim people the average age to the clientele was 70+. Made us seem very young and we are in are 40s and 50s...

One of the things I was looking forward to was the food as I was expecting it to be very good, yet again I was disappointed. The salad buffet was ok but the starters and main course where mediocre at best, arriving cold or luke warm. Desert buffet was ok with plenty fruit but cakes/tarts weren't that good. I'm not a snob but, if your best experience of good food is your local Harvester than you'll think you're being very adventurous eating here!

Only went to pool area once as the water was freezing, I preferred the beach.

Location was good, and we travelled to Venice and the islands several times which was easy and straight forward. You buy a ticket from across the road at the tabacchi for either 19 euros or 23 euros which includes the vaperettos. You can also get there by coach from the bus station for 7.60 euros and a its a lot less packed. We as went to Treviso which is a nice town to visit.

  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank dusk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
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  • Any
English first
Conwy, United Kingdom
Level 6 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 15, 2012

We travelled independently to Hotel Principe Palace the last two weeks in August 2012, and after contacting them directly to make the booking, arranged with them for a car to pick us up from the airport. Communications were good with the hotel (Max), with a driver waiting for us in arrivals . The car cost us 70 euro each way.

Upon arrival at the hotel, we found it to be in a fantastic location on Piazza Mazzini, smack bang in the middle of Jessolo. Check in was very fast, with the reception concierge giving us a free gift of a beach towel bag for use on the beach. I had requested a room at the front of the hotel overlooking the piazza, and I was not disappointed, with us being allocated room 112 at the front of the Hotel. The room was a good size and easily accommodated three adults (we travelled with our 14 year old son). En suite facilities were good, though there is a shower instead of a bath, and the room also had a fridge, air conditioning and TV with a number of UK TV channels (for any football fans one of the channels is Sky Sports which did show the matches I wanted to see whilst I was away - Bonus!). Balconies overlook the Piazza, which is ideal after retiring to your rooms as you can sit on them watching the bustle on the piazza pass by. The room does have triple glazing, and noise was never a problem.

The hotel has a modern yet traditional feel and the majority of the staff speak very good English.

We were staying on a half board basis. The restaurant was clean and fresh, and was very well organised. You are allocated a table on your first night, which remains your table for the duration of your stay. Any drinks that you order whilst in the restaurant you pay for at reception the day before you check out of the hotel.

Breakfast was plentiful, and was in the form of a buffet with both hot and cold choices being offered.

Evening meals are selected from a menu, with you selecting the meal you want to eat tomorrow the night before. We actually had reservations about this, but in practice found that it actually worked very well. The food is of a very high standard, and although the wording on the menu can be fanciful, don't be put off, as the food is invariably quite plain (which was good for our fussy 14 year old). They do offer a children's menu, offering the usual fayre for picky eaters. One criticism would be that we occasionally felt rushed between courses, with the waiter not giving you time in between courses, and even clearing plates from the table whilst one of the members of the family was still eating. I think that this was because several of the waiters worked in the bar of an evening, and were in a rush to move on to their next duties.

Pool is on the roof and is excellent. We never had any trouble getting a bed, and there are plenty of them. Food at the poolside bar is very good, and the staff that run it very pleasant.

The hotel has a private section of beach which is a very short stroll away. The beach has lots of beds, and was very clean. you will pass a very good mini market on the way to the beach, which is where we stocked up on supplies for both the beach, and beer, wine and soft drinks for the fridge in the room.

As a location, you cant go wrong with this hotel. It is surrounded by literately dozens of restaurants, Gelateria, bars and shops. The resort really comes to life after 9pm at night.

Venice is very easy to get to independently by bus and ferry, with the journey taking approx an hour. Tickets for both can be purchased from the tobacconist across the road from the hotel. The tobacconists spoke very good English, and were very helpful in explaining where we needed to go catch the bus (the bust stop is a 2 minute walk, and is located on the road that runs parallel to the rear of the hotel). The bust takes you directly to be boat terminal, with the boat carrying you directly to St Marks square. We paid 39 Euro in total for all three of us (13 Euro each). We did enjoy Venice, but be warned there are beggars on every corner.

One issue that the Hotel does need to address is the lack of WiFi in the rooms. There is WiFi in communal areas on the ground floor and by the pool, but you are limited to three hours free usage per day. I would expect that in 2012, WIFI should reasonably be expected in rooms of a 4 star Hotel.

All in all this is a great Hotel, and I would have no hesitation in recommending it.

Room Tip: Ask for a room at the front of the hotel overlooking the Piazza. Ask for 1st floor as 1st floor room...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hswatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north yorkshire
Level 5 Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 7, 2012

Two week holiday with husband and two children (12 and 7). Great flight with Thomsons from Gatwick. Room not ready on arrival, despite a 2 hour transfer from airport (due to traffic congestion), but were offered a drink on the house for all four of us.

Platinum hotel says your 'first drop off' - we were only drop off on arrival but the first of four picks ups on departure.

Room adequate size, great balcony and bathroom good size, but not enough storage for four people. The room was immaculate and cleaned daily, bed comfortable and bedding/towels changed daily. TV has SKY channels handy for keeping up with news from home. Free WIFI which was a god send.

It was noisy at times but usually other guests - you could hear through walls and ceiling. The main square was busy but no trouble or hassle, patio door kept noise out.

The staff were fantastic particularly Gigi and Steph at the pool bar. Our waitress was Anna marie who was wonderful. The food was plentiful the menu not repeated when we were there, plenty of choice, you would find it hard not to be pleased by at least something. Never saw the maitre D he tended to fuss around the mature customers, not sure if the fact we had kids was a factor in that and we didn't drink wine every night!

The owner was evident and made sure the hotel was running smoothly. The kids got a free T-shirt - which was a nice touch, all in all the staff were very attentive and professional you never felt anything was any trouble.

Lesley the rep was fantastic. We did the Verona/Lake Garda trip which was well worth the money. We did Venice on our own, the tabacci (Adjacent opposite left of the hotel) sold return tickets for the bus and boat for 19 euro. Very easy to do, the bus stop is two streets behind the hotel. Venice was the highlight and the main reason for the trip.

The resort I have to say has nothing much to offer other than a multiple of souveniers and general tat. There are how ever some nice boutiques and shops, but little else. We walked to the end of the resort which offered nothing and we went to the Old Town Lido and gain nothing really to offer.

There is a lovely coffee shop (to the right of the hotel) that does beautiful pastries and coffee. Laguna restaurant does very good Italian food, avoid Torrina - the service was terrible and the food dreadful. great supermarket opposite the hotel to the left and a great pizza bar (2 euro/slice)

The pool was great we never had any trouble getting a lounger there were loads and there were three areas to choose from (by the pool, by the bar or on a higher terrace).
The beach area is private for hotel guests but the beach in general is packed full of other private sections of beach areas for other hotels.

Entertainment was dreadful 'party night' wednesday but was very 1980's. No kids club and not much for kids to do in this hotel - bit we knew that when we booked. Only about 10 kids there in total.

Fantastic seating area in front of the hotel and great bar on a evening - 1 beer, 1 wine and 2 cokes usually 12 euros.

We only booked this holiday to use as a base for Venice and the hotel was wonderful and we were well looked after - first class, sadly the resort is dated and has little in the way of entertainment, wouldn't rush back to Lido but would definately stay in Principe if returning to visit Venice.

Room Tip: We had a room at the side of the hotel, family room that had bunk beds.
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  • Stayed August 2012, traveled with family
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    • Service
Helpful?
1 Thank kate037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 28, 2012

Stayed for two weeks with family and the rooms are not suitable for those with limited mobility. The rooms had a step leading into the bathroom, which is very dangerous, and my grandfather, who is unsteady on his feet, tripped several times so they had to swap rooms as when we requested a ramp, the receptionist said one couldn't be supplied. The layout wasnt ideal either as there are stairs leading to the lifts and my grandfather nearly fell down the stairs on a number of occasions. The only lift which didn't have stairs leading up to it was for staff use only. Furthermore, the meals served were very healthy but my mum and I struggled because on all but two nights, each option had meat. (we are both vegetarian) so we were limited to having salad and an orange juice for a starter. When we had what we believed to be a vegetarian option (pea soup) the meal arrived with some bacon on top of it. We told the waitress we couldn't eat meat and she took it away. When we got the soup back the bacon had been removed but there were still small pieces present and the oil was floating on top.We also had an issue on the first night regarding th seating arrangement. My grandfather is unsteady on his feet and can't walk far and we were allocated a seat close to the door so we asked if it would be possible to change tables. We were told this would not be possible and only had the table changed to one more suitable the following evening after being persistent with the hotel staff. As for the entertainment, when compared with other holidays, it is poor with only one disco night on a wednesday evening. If you are at the front of the hotel be prepared for sleepless nights as there are often loud activities taking place on the square til late at night. I wouldn't recommend this hotel as I have been to other hotels with the same star rating that have been far better.

Room Tip: Rooms at the front will experience a lot of noise and I believe there are very few rooms that don...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lauraA0694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wiltshire
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 27, 2012

Just back from week in this fabulous hotel. The rooms are adequate,spotlessly clean and comfortable. We were lucky enough to have rooms overlooking the square and as requested our friends were allocated a room next door. Although the square is quite noisy at night we were not disturbed as the air con was on constant (very necessary!)and the curtains blacked out any light. The food was wonderful, especially the amazing salad bar! By far and away the best thing about this hotel is the faultless service from the excellent staff. They are a credit to the hotel and the manager should be very proud of their attention to detail. Cant remember all of their names but a special thanks to Paulo, Antonio and Christina!!!
We will most definitely be going back as the resort offers everything you could want and getting to Venice could not have been easier.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank debbiehWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 27, 2012

From the moment we checked in, we received fantastic service from all the staff at the hotel. The front desk staff were very helpful, the pool bar staff were really friendly and the restaurant staff were the best!

The food was unbelievably good, showing that a lot of thought had been put into the menu. I did eat a lot more than I ever have in my life, what with 4 courses every night! But the amount of walking we did to the water park and up and down the main shopping street (which opens until almost midnight) we did feel like we were burning lots of calories off too!

If you want a relaxing holiday, where u don't do much, this place can be just that. But if, like us, you want an active holiday, where you see lots and pack lots of activities in, then Jesolo can be that aswell. We had a wonderful week and were so happy that we were based at this hotel. I can't recommend it highly enough. We loved it!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rach-WK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochdale
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 26, 2012

Stayed for a week arriving on my partners birthday. Got a lovely front of hotel room on top floor over looking Piazza!!! Sea view too (room 505) i would recommend to any one. Also got birthday card and free bottle of wine, lovely touch!!!!!
Food was excellent (children's menu if you ask for it). Even the bacon was good! All the staff were friendly. Hotel situated so that it is easy to make your own way to Venice on day trip (19.40 euros each for return ticket )!! Saves you a fortune on package trip! People do hug the sunbeds all day, putting towels down first thing and not arriving till late afternoon which is out of order!!!! Think they were on beach then returning to pool late afternoon, hotel need to sort this and pronto, this is the only thing stopping me from returning! Rooms/beds/towels done daily. Air con was great as not directly pointing over bed so room was cool all night without making you cold, and it was fairly quiet too!! Free safe a bonus (although needs to be bit higher as had to keep getting on floor to input number to unlock/lock it!) Must be difficult for the elderly! Free fridge was excellent too!!!!! beds were sooo comfy, never slept so good whilst on holiday, and the key fob for door was great and easy to use, just swipe and it unlocked!!!
All in all a holiday and hotel to remember and would recommend to any one to try!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cookieyoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Principe Palace

Property: Hotel Principe Palace
Address: Piazza Giuseppe Mazzini 37/42, 30016, Jesolo, Italy
Location: Italy > Veneto > Province of Venice > Jesolo
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
#5 Luxury Hotel in Jesolo
#5 Romantic Hotel in Jesolo
#13 Family Hotel in Jesolo
#18 Best Value Hotel in Jesolo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Principe Palace 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Principe Palace Hotel
Principe Palace Jesolo Lido

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