Stayed here for 3 nights in later summer 2011, having chosen it based on what seemed to be good reviews. Big mistake!
Good points :
- good location to combine a few days at the beach and a day trip to Venice;
- building exterior look nice;
- easy walking distance to all of the Lido's facilties;
- beach facilties;
- wi fi;
- nice bar / coffee shop area with large folding doors to create a 'room outside' impression.
Bad points :
- poorly organised staff, who couldn't find my reservation when I arrived;
- people travelling solo and english speaking are treated horrendously;
- match box size rooms and tiny balconies;
- horrible sewage odour in en suite bathroom;
- worn, stained carpet;
- outdated bedroom furniture;
- noisy old fridge;
- outdated TV with poor selection of channels;
- miserably thin 'blanket' / bedcover that was threadbare and far from freshly laundered (thrown off bed immediately using fingertips only);
- shoebox size single room, which seems to be squeezed into the leftover space at the end of the corridor on each floor;
- customer service is disgraceful (apart from one pleasant woman, who despite having limited english at least attempted to be apologetic - the same could not be said for the obnoxious young man who was later dispatched to deal with my complaints. I think he may be the son of the owner);
- single visitors and families with young babies are seated to the side of the main breakfast dining area, clearly an 'out of sight out of mind' mentality!;
- BEDBUGS, due to the fact that the weather was quite bad on my last day, with heavy rain and thunder, I unfortunately had to spend quite a bit of time in my shoebox, whoops, I mean 'room.' As the day progressed, I felt nipping on my skin and this was later followed by the appearance of several nasty bites.
Overall a really poor and disappointing experience.
Possibly a sweeping generalisation, but 3 star accommodation in Italy is far below 3 star ratings elsewhere (US, UK etc). Nonetheless, having stayed in other 3 star hotels on my trip to Italy, there were far superior to the Hotel Lilia.
Disgraceful customer service : This was the worst part. Knowing how small 'single' rooms are in Italy, I had specifically reserved a double room for single use, and had two e-mails from the hotel owner confirming this and the price payable. On receiving the (large and old fashoned) key to my room, I was horrified to find the aforementioned 'shoebox', with a little single bed squeezed tight againt one wall in order to leave enough passing space between it and the dressing table / fridge, in order to access the bathroom. Immediately went to flag up this matter. Had to wait an hour before a staff member with authority to deal with this was available.
I showed my confirmation e-mails and the explicit confirmation of a double room for sole use. The arrogant young man simply waved away the documentation and said he had already seen the booking details on their file - amazing, as they appeared not to have any reservation details when I arrived to check in!
He informed me that I was one person and 'small room was for one person.' No amount of pointing out that the e-mail confirmation constituted a contract that he was obliged to fulfill had any impact. He said that the hotel was full that night. I queried if I would at least be transferred to a double room for the two remaining nights - not too much to ask given that the entire situation was due to their incompetence. He refused and said this would only happen if I paid the full rate for the double room. On again pointing out the details of the price confirmed in the reservation e-mail from the hotel owner, he simply dismissed this as "a mistake"!!! He became quite irate, almost shouting.
Having travelled by public transport for about 5 hours, in 30 degree heat, and being in the area without a car, I was not in a position to simply leave at that stage to seek alternative accomodation.
I followed up with further e-mails upon my return and in response was offered a 'free' night in the hotel for my next visit. Surely the management of the Hotel Lilia are not so deluded to imagine that I would return to have another awful experience. Had they genuinely wanted to rectify matters at the time of my stay at the hotel, such concessions could have been offered at that time.
Final advice - unless you enjoy being treated poorly, and have a burning desire to experience well below par 3 star accommodation, steer clear of the Hotel Lilia and treat some of the five star reviews about the hotel with a degree of caution!
- Official Description (provided by the hotel):
- Hotel Lilia of Jesolo Lido is the ideal backdrop for an enjoyable vacation over beaches bathed by the Adriatic Sea, only 30 minutes from Venice and near the magnificent itineraries of the Veneto mainland Hotel Lilia it was recently restored, is equipped with every modern comfort and enjoys courteous service thanks to the exceptional management of the Vallese family which has administered the hotel for over 30 years. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com and TripOnline SA so you can book your Hotel Lilia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.