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“Very pleasant, and room-only is good value”

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Residenza Lago di Lugano
Ranked #2 of 2 Hotels in Cima
Ottawa, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very pleasant, and room-only is good value”
Reviewed October 25, 2012

The resort suited our desire for a pleasant hotel base while visiting Lugano area (married couple). We were in the section near the road (which they called Residenza), which is fine... other rooms stretch up the hill in 6-15 room buildings. Room was a large apartment, modern, handsome, large balcony, nice view.over lake. We took no extras except parking. Their site shows how expensive all extras are: 60 euro just to use the (excellent) kitchen in our apartment... we did cold meals. Others would be more interested in their dinners, spa, etc.. Reserved the room on venere.com, which seems to be a large saving.

Staff is efficient, good... but quick ; this is a large-scale place.

Grounds are large enough to enjoy walking around (all up and down), well landscaped. Nice little beach (not real sand). Beautiful high path west to the next village, overlooking lake. The road to Lugano is curvy, narrow, busy... but one can cope. No stopping at the border.

Room Tip: Residenza section near road is not noisy. Higher rooms have better views.
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ronald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team Residenza S, Inhaber at Residenza Lago di Lugano, responded to this review, October 26, 2012
Dear Ronald L,

Thank you so much for your beautiful review!

If you book your holidays in our Residenza San Marco you will benefit from the facilities of the 4 star superior hotel which is situated in the same resort. The resort consists of spacious 30.000 sqm, a private beach, the outdoor Relax Pool and the relaxing area at the top of the resort with its breathtaking lake view, our Zona Bellavista. You can decide every single day if you would like to use some of the Hotel facilities with an extra charge. At your disposal is the SPA San Marco as well as the Club Bim Bam Bino, the Outdoor Fun Pool for kids and our weekly sports and leisure program with for example yoga or climbing.

Thank you very much for the compliments to our staff.

We would be glad to welcoming you again!

With best regards

Your Team Residenza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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18 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
sydney
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 14, 2012

stunning location in a lovely quiet part of lake lugano. easy to drive over border to Lugano or surrounds, as well as over to Lake Como and various beautiful villages. We were a bit confused not realising we had booked the residenza rather than hotel. the price was good until we arrived and realised that everything was extra - 10 euros a day adds up quickly when you are staying 10 days! and access to the pools was only allowed on days we paid the extra 50 euros. i'm not sure how much extra it would have cost to buy the hotel room rather than this apartment, but may be worth exploring if you are likely to want to use the facilities. Still unsure whether this represented ok value - as in, on some days we didnt use it so the apartment was very good value, but the 50 euros flat rate does seem huge if we only wanted to use an hour a day. the apartments are very well sized for a family of 4, with lovely outlook over the lake. Lack of wifi reception extremely annoying and was the worst aspect of the stay. As I am doing an online course, as well as keeping up with other correspondence, I ended up spending many evenings up at reception where I could get online as it was not possible in the room. they offer a stick to connect in the rooms but don't mention it wont work with macs. then offer a laptop to borrow - but only at reception so still not solving anything. even where the hotspots are (reception, beach, kids pool) you have to repeatedly log in every few minutes which is painful, they really should work on improving this to make it feel more of a holiday than a pain. Still, gorgeous place that I would very much recommend.

Stayed September 2012, traveled with family
Helpful?
2 Thank SydneyLadybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team Residenza S, Inhaber at Residenza Lago di Lugano, responded to this review, September 21, 2012
Dear SydneyLadybird,

thank you very much for your detailed review and also the critical words. We honour this very much.

We are glad that you have enjoyed your stay at Residenza San Marco and explored the surrounding areas.

Please apologize the confusion with your reservation by booking Residenza instead of the Hotel. If you do not use the hotel facilities like the Outdoor Fun Pool, SPA San Marco and Kidsclub it is not necessary to buy our so called freetimepass, which allows you enjoy all of these facilities. So the choice is yours and can see all of the additional costs on our Website as well as the reservation offer and confirmation.

Nowadays, it is almost impossible to leave the world outside! Therefore, and especially for our guests, we offer free of charge Wireless-LAN in our lounge and reception area, at our terrace and in the meeting room, as well as on the Fun Pool, on the Relax Pool and at the Beach San Marco. On request you can also get a USB internet key for your room (this is not connectable with Mac). Owing to conviction we will continue our no Wireless-LAN in the guestrooms policy!

Thank you for your recommendation. We would be glad to welcoming you again!

With best regards

Your Team Residenza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2007

From the moment we arrived and were greeting by a warm handshake, to the time we sadly had to go home, we loved our stay at Parco San Marco. You can either stay in the hotel itself, or as we did in the self-catering Residenza San Marco. Staying in the Residenza San Marco means that you only have limited access to the hotel's excellent spa facilites - you can only use the outdoor pool and the lakeside beach. But if you do want to use the fun pools or the spa then you can buy a daily pass. Expensive, but worth it if you really do use all the facilities on offer. We had a 1 bedroomed apartment with a balcony overlooking Lake Lugano in the Residenza San Marco. The apartment was perfectly spacious for two adults and 2 pre-schoolers. The kitchen was basic and not really equiped for complicated cuisine but adequate for making simple pasta dishes, which was as much as we wanted to do. We could of course use the hotel restaurants. Porlezza itself is a couple of kilometers down the road and is pleasant enough but not terribly exciting. But the drive over to Mennagio on Lake Como takes on 20 min and we made several easy trips. Would certainly recommend Parco San Marco to anyone and would happily go back tomorrow!

  • Liked — Relaxed environoment with wonderful views
  • Disliked — Lots of steps
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Machmont-Daisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParcoSanMarco, Geschäftsführer at Residenza Lago di Lugano, responded to this review, July 24, 2010
Dear Machmont-Daisy,

thank you for your feedback!

We are very pleased that you enjoyed your stay and hope to see you again!

Kind regards,
Raimondo Sartorio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residenza Lago di Lugano

Property: Residenza Lago di Lugano
Address: Localita' Cini 31 A, 22018 Cima, Italy
Phone Number:
Location: Italy > Lombardy > Province of Como > Cima
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Cima
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Residenza Lago di Lugano 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
The Hotel***Superior Residenza San Marco is situated in the mids of a subtropical park of 30'000 m² directly on the magical lake Lugano. ... more   less 
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