My family moved to this hotel from another one in Ischia and we found it to be an ideal setting: the property and pool area is large enough to spend the whole day there sunbathing / swimming and then in the afternoons you can take a walk to the centre, which is less than 5 minutes away. The pool is lovely, great temperature, good shallow end for kids and a nice pool side bar where you can have a light snack for lunch.
The rooms were also lovely, we had a suite with a separate living room and view over the pool area. Overall very nice.
Staff and management were mostly very friendly and helpful, particularly the guys by the pool and at the bar (and also at reception).
However, there was one thing that will never make me return to this hotel: the restaurant. It was like stepping into another place entirely! Staff was rude, indifferent, grumpy and stuffy. The decor looks like it's from the 1940's and hasn't been renovated since. There is NO atmosphere whatsoever, just rows and rows of tables with dark green satin table cloths - utterly depressing. The breakfast is the WORST I have ever had, and that is not a good way to start the day. Filter coffee is as thick as tar and horribly bitter, the cereal is disgusting (no brands, and completely stale) milk for the cereal is lukewarm and the fruit is CANNED!!!!!!!! Shocking, shocking breakfast and appalling staff. The worst and most ridiculous thing I have EVER heard is that the guests who are on a half board plan get a table assigned, which remains their table exclusively for the entire duration of their stay... so there were a handful of tables outside which we could NEVER sit at because they were already "assigned" and they only do one seating per night. There were many, many guests complaining about this but the Maitre was adamant that this was a fantastic system. Just for that attitude, I will never go there again.
Apart from that, the rest was good, though the hotel could be brought into the 21st century a bit... it's in typical italian "pompous" style which is bordering on being very heavy.
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- Also Known As:
- Grand Hotel Ischia