On arrival from the Four Star Hotel Royal in Sorrento, we were initially disappointed by the five star Punto Molino as although we had not paid for a room upgrade, we didn't have a balcony. After a few exchanges with the hotel reception staff who appeared to give conflicting information about the rooms on offer, and after the intervention of or Citalia rep, Rosetta, we were given a balcony room the following day with the staff taking care of the moving process.
The food is excellent with prosecco at breakfast and a good choice of menu in the evening. I really liked the way that the food is brought to the table in tureens and served to you individually. There is a good and reasonably priced wine list.
All the staff have been very helpful, except one: the extremely haughty receptionist at the spa. She does not know how to smile, make eye contact or greet you with anything other than a sneer. After our intial consultation with the friendly doctor, she just began allocating sessions to us, without making any conversation. She appeared to think it was strange that we might want to chose when we wanted the treatments. When we arrived for our first session we were kept waiting without any form of greeting and when we asked she shrugged, grudgingly uttering un momento. Needless to say we left without waiting any further. Unfortunately she lets what is otherwise a good hotel down.
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- Also Known As:
- Grand Hotel Ischia