Having just returned from hotel Grazia my wife and I felt we had to write a review. What a let down. Having read the other reviews on trip advisor for this hotel we were very disappointed in this hotel. Our main areas of disappointment were the food and the majority of the staff's attitude.
Firstly the food: This is classed as a 4 star hotel. Well the food would be lucky to reach a 2 star rating in our minds. On our arrival at about 10:30 on the first night we were greeted with a late supper of salad and a variety of meats. This we found really pleasant and thought firstly it was a nice touch to have this prepared for our arrival and secondly bode well for the forthcoming meals. How we were disappointed!! Breakfeasts were extremly poor. The meat offered was as if it had come out of a packet from Tesco and the cheese (only every one type) was like Kraft slices. Cereals were poor quality and the choice of cakes whilst a few remained somewhat unattractive. There were times when the selections ran out (namely the ham/chesse and hot selection of which was a poor scrambled egg or boiled egg) and was not replenished. And this was not at the last moments of the breakfeast timings but a good 45 minutes prior to the end. Dinner was not a lot better: there was a choice on the majority of nights of 4 main courses, one of which was an ommellete....in a 4 star hotel. The meal stated with antipasta buffet. The worst selection for antipasta we have ever seen Revolving around a multitude of courgette dishes and abourgines. Occassionally there was a plate of whitebait and/or a plate of tuna on offer, however if you were as much as 5 minutes after the 19:30 hours start to the dinning time you would find both these dishes empty and they were not as a rule replenished. In fact very little was relenished at either meal times! Other items on the antipasta buffet were tinned peas and shredded carrot along with two types of olives. Most of the courgettes dishes as were the main courses were laden with oil, which we appreciate you can expect a quantity in a place like Italy, but this was way over the top. We are sorry whilst the Hotel may market itself as a 4 star hotel the food is nowhere near 4 star quality. The management need to source a new chef we would suggest. The manager was informed of our comments regards the food and he made a note of our room number and he "would speak to the chef". Alas that had no impact at all.
Secondly: We have seen comments that the staff were very attentive and helpful. Our experience was the complete opposite. Praise should be given to the chambermaid who kept our room very clean and tidy and a credit to her always smiling. The Head waiter was a character and we believe trying to make the best of a bad job. The wine waiter/pool barman was also a jolly and pleasant gentleman always smiling and helpful. However that is as far as it goes the remaing staff to us were just there to do a job and in fact seemed misserable. As for the reception staff what a let down. Perhaps a course of happy lessons may do them all a favour.
The hotel in general is set in an area with nice views across to the mainland and with the extinct volcaneo behind. That said there is little other bars/restuarents around if you fenture out for a luchtime/evening beer. During our stay (last week of September) whilst we know it is towards the end of season it did appear as though the place was full of geriatrics who wanted early dinner and bed!!
In summary been there and wont go back. A big dissappointment and we will certainly not return.
- Official Description (provided by the hotel):
- Resort Grazia Terme is situated in a green area of 20,000 square meters and it is surrounded by the beauty of its thermal area. Located in Lacco Ameno, on the Borbonica, the most beautiful residential street of the island, the resort offers an overview of the island's panorama and it is located within short distance of the historical center, as well as Casamicciola and Forio. An oasis of wellness with large spaces, gardens and several thermal water pools. Your stay will be a unique and unforgettable adventure in the world of well-being, good food and total relaxation. ... more less
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- Also Known As:
- Grazia Terme Hotel
- Resort Grazia Terme Isola D'Ischia, Italy - Lacco Ameno