Being from London, UK I have traveled extensively throughout Europe and the World and have stayed from 3* to 5* hotels during my travels.
I know Ischia very well having traveled there since childhood - both my parents are from Ischia.
However, on my first stay at the Hotel this year my family and I were extremely dissapointed!
If you are looking for 5* service, food and entertainment then this Hotel is dreadfully lacking in this respect - please be warned.
I stayed with my wife, baby and extended family and the hotel staff were extremely arrogant, rude and rather dismissive.
From not being allowed to order/eat a sandwich by the pool because all 5 tables - yes only 5 - were full and food was also prohibited from being eaten by your sunbed, to then having to wait for over 1 hour for a drink to be bought to my sunbed by the waiter, to having no sheets for our babies cot - the list is longer but I am sure you can get the message. Breakfast food as mentioned before in this forum was poor. Poor quality concentrated fruit juice, cold scrambled eggs, to poor instant coffees/cappuccino is an absolute travesty for a 5* hotel - especially in Italy.
I am certainly not one to complain for nothing but the list of poor service was endless and when I complained politely to the manager to my sheer surprise he was almost dismissive of my situation. As my fellow commentator here also mentioned - the manager of this establishment clearly does not understand what 5* hotel standards should be and this is a real shame for such a magnificent hotel.
This hotel is indeed situated on a hilltop with unsurpassed amazing all round views of the island of Ischia and the bay of Naples - but if you are expecting a 5* service then be prepared to be very dissapointed. My strong recommendation is to try the 4* Aragona Palace we also stayed at in Ischia - near the harbour. Excellent service, location and clean hotel.
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- Also Known As:
- Albergo San Montano Hotel Lacco Ameno
- San Montano Resort & SPA Isola D'Ischia, Italy - Lacco Ameno