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“Amazing hotel location but Awful service”

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San Montano Resort & SPA
Ranked #1 of 18 Hotels in Lacco Ameno
Certificate of Excellence
London
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Amazing hotel location but Awful service”
Reviewed September 10, 2012

Being from London, UK I have traveled extensively throughout Europe and the World and have stayed from 3* to 5* hotels during my travels.
I know Ischia very well having traveled there since childhood - both my parents are from Ischia.

However, on my first stay at the Hotel this year my family and I were extremely dissapointed!

If you are looking for 5* service, food and entertainment then this Hotel is dreadfully lacking in this respect - please be warned.

I stayed with my wife, baby and extended family and the hotel staff were extremely arrogant, rude and rather dismissive.

From not being allowed to order/eat a sandwich by the pool because all 5 tables - yes only 5 - were full and food was also prohibited from being eaten by your sunbed, to then having to wait for over 1 hour for a drink to be bought to my sunbed by the waiter, to having no sheets for our babies cot - the list is longer but I am sure you can get the message. Breakfast food as mentioned before in this forum was poor. Poor quality concentrated fruit juice, cold scrambled eggs, to poor instant coffees/cappuccino is an absolute travesty for a 5* hotel - especially in Italy.

I am certainly not one to complain for nothing but the list of poor service was endless and when I complained politely to the manager to my sheer surprise he was almost dismissive of my situation. As my fellow commentator here also mentioned - the manager of this establishment clearly does not understand what 5* hotel standards should be and this is a real shame for such a magnificent hotel.

This hotel is indeed situated on a hilltop with unsurpassed amazing all round views of the island of Ischia and the bay of Naples - but if you are expecting a 5* service then be prepared to be very dissapointed. My strong recommendation is to try the 4* Aragona Palace we also stayed at in Ischia - near the harbour. Excellent service, location and clean hotel.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank Rocky77London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Responsabile relazioni con la clientela at San Montano Resort & SPA, responded to this review, September 11, 2012
Dear guest
we are very focused on the quality of service and of course it may happen that occasionally we don't match the standards that we targeted. I am very disappointed to hear that your experience at San Montano was a poor one and I will make sure that your comments will be our motivation tool to improve.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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podgorica
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 14, 2012

We've just come back from one week in Ischia. What to say ? Albergo San Montano is a very nice place for relaxing holiday. Rooms, common space, outdoor, pools area, everything is just perfect. Culinary excellent. The food delicios. Charming staff - Dirretore Farace, Vicenzo on the Reception Desk, Salvatore in Dining Area and many oithers. And not to forget - breathtaking views.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zeljko o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level 5 Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 22, 2012 via mobile

This is maybe the best place to stay in Ischia for bathing, sun, relaxation and good service. The hotel has a stunning position with views in all directions from the hill above Lacco Ameno, which is a small and charming town. The pool and outdoor areas are terrific. Very well kept and with good equipments. We tried out the nearby beach one day. It is a nice place, but we found out the hotel was so great that we decided to stay there all the other days. The service is good and personal. We ate in the restaurant one day, but we preferred to walk to the city and eat there the other nights. Food is not that special in the restaurant... Snack bar in pool area could improve menu and come up with a few better options. Rates are reasonable, and we thought quality/price for staying here, was very good, and we would highly recommend it to all others who want good relaxing holidays!

Stayed July 2012, traveled as a couple
Helpful?
2 Thank businessandpleasure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 10, 2012

This is a glorious property. Stunning location, delicious cuisine, charming staff.
Stayed at the Resort 23 June 14 nights - very highly recommended. Only
complaint was having to return to the UK. Maggi N

Room Tip: Duplex Suite with patio and garden.
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ancasterLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2012

We're just back from one week in Ischia. We stayed at Hotel San Montano, a five star hotel right on top of a hill overlooking the entire Bay of Naples. The rooms were clean as well as the common spaces.the outdoor is well maintained and spending a day over the two swimming pools is a must! The italian culinary tradition is totally displayed in the menus, but really thumbs up for the breakfast served over the terrace: waking up with this stunning view having a hot espresso cup is priceless!! The restaurant staff were very friendly and overall the quality of service was very enjoyable. The shuttle service to and from the private beach filled the gap of being not very central. I will definitely be back next year for a special occasion to surprise my wife…..

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MEL2012173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
east yorkshire
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 16, 2012

My husband and I stayed here for one week in May. Firstly we feel we must thank some members of staff,Vincenzo,at the front desk, for his expert advise and help. Franco,Fillipe and Nicola in the restaurant for their wonderful service and attention,always smiling and happy. The hotel stands high above the village and commands an excellent view,our room in particular had amazing views. The room was very clean,the only downside, the bed was hard and uncomfortable for us. The gardens are beautiful and the saltwater pool and thermal pool are lovely. The communal areas are immaculate and spacious,it never felt overcrowded.it was so quiet and romantic the perfect place to celebrate an anniversary. It would be difficult for people with mobility problems as there a quite a few steps around the hotel,different levels. They do provide a courtesy bus into the town it is walkable but very steep. We would definitely recommend this hotel,you will have a relaxing,romantic time here

Room Tip: A corner room with a balcony for amazing views of the sea and village lights below.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank glengray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tunbridge Wells
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 6, 2011

A fantastic hotel with great views and fantastic facilities; the trouble is the place has no soul. From the robotic greeting at reception to the miserly attitude that permeated every aspect of our stay this hotel is just a missed opportunity.

The hotel is clearly run by someone with a 3 star hotel background. Breakfast comprised juice from concentrate, instant coffee in the cappuccino and tinned fruit - the swarms of wasps were free, although the waiters had got used to them. The room was beautiful but our one week, £500k per night suite merited one complimentary 50cl bottle of water and the double bed was two twins with a double sheet to hold very thin mattresses together which soon parted - if you are over 177cm or 5ft 10 your feet will be hanging over the end.

This hotel expects to be busy and is run like they could care less whether guest come back or not. Their aim is to do as little as possible, as cheap as possible with as little grace and charm as possible.

A crying shame.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
10 Thank markothemagnificent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Montano Resort & SPA

Property: San Montano Resort & SPA
Address: Via Monte Vico, 80076 Lacco Ameno, Isola d'Ischia, Italy
Location: Italy > Campania > Province of Naples > Isola d'Ischia > Lacco Ameno
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Lacco Ameno
#1 Family Hotel in Lacco Ameno
#1 Luxury Hotel in Lacco Ameno
#1 On the Beach Hotel in Lacco Ameno
#1 Romantic Hotel in Lacco Ameno
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — San Montano Resort & SPA 5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Albergo San Montano Hotel Lacco Ameno
San Montano Resort & SPA Isola D'Ischia, Italy - Lacco Ameno

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