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All reviews amazing hotel overlooking the sea ischia island courses
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Reviewed October 20, 2019

Arrived at the hotel and was placed in a garden annexe on the site.This room was very tired with damage to the bathroom door clearly the result of a fist at some time and had been poorly repaired.Furniture was tatty nowhere near what you would expect in a 4 star resort.The actual grounds are very nice with a few pools all kept tidy but no staff patrol to ensure rules are adhered to such as the isolated thermal pool which is a quiet area except when kids appear and use like a playground with parents not respecting the rules.We were on a half board basis and quite frankly the food does not live up to the standards of a 4 star.You have a choice of 3 starters and 3 mains after visiting the buffet table.A starter dish of note, pasta with mantis shrimp being poor as it reminded me of the Simpsons episode where homer cuts into a turkey to find it empty.Those on half board can choose to either eat at lunch or evening as you tick which meal you prefer at breakfast.A two tier system appears to exist in the dining room where clearly costlier rooms place you overlooking the sea when dining as opposed to being kept in the back room again as everything it’s all down to cost and what you’ve paid.In our week we had 3 excellent mains chicken, rabbit and pork.If only they could replicate this quality over the week they would get my vote.The fish dishes were ok.Another thing of note was the 20%addition to your drinks prices at the bar should you choose to listen to the evening entertainment.The staff in the restaurant work hard and do their best to swap a dish if not to your liking.My wife had a treatment in the Spa and found it to be good however these treatments are at a cost dependant on the chosen treatment.Overall the location is superb and with some updating these annexe rooms could be worthy of the hotels rating.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank Mark N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SorrisoResortIschia, Responsabile relazioni pubbliche at Sorriso Thermae Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Guest,

thank you for finding the time to review our Hotel
We take the motivation to go proudly and better and better every day thanks to sincere reviews like yours.

We really hope to have you back with us really soon,

Regards

Luana Pezzuto / Sales & Marketing Dep
Sorriso Thermae Resort & SPA
#Iloveischia #sorrisoresort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019 via mobile

Having booked well in advance (April 2019) so have paid full price, we were disappointed on arrival as to the room we were allocated. It was a good sized room but badly set out. The shutters on the outer side of the patio doors were broken, some missing others just don’t open or close, the net curtains to close over the patio doors to keep bugs out were dirty and had holes in them, the bathroom floor was horrible looking where the surface had come off the ceramic tiles, the shower door was next to useless with the amount of water it let out onto the bathroom floor. I can only speak for this room but it is tired and needs renovating and not what I expected from a 4* resort. Our room was in the main building so not the same gripe that some reviews are complaining about.

We let reception know who said they didn’t have anything else but might have something in six days time. Well after six days nobody said anything and we couldn’t be bothered with the hassle of moving everything. That said, we were on a two week holiday.

Evening dinner is served between 8 - 9 in the evening which is late enough, then you have around 300 - 400 people all trying to access the Buffett at the same time, no manners no rules, no Patience, noisy is an understatement, hell hole.

The food was nothing more that mediocre and boring, a 4* badge it does not deserve.

We were informed that this is the first year that Tui have used this resort, I think they should think very seriously about the star rating!

The staff great, very helpful and polite.

I don’t know how much Tui pay the hotel for our stay but we are not happy.

I should have listened to some of the reviews on trip advisor and gone somewhere else.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank Neville B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2019 via mobile

We booked a room to find out it was a annex building and was away from the hotel, they are mis selling the rooms by advertising them as all 4* Which no way they are, i wouldn’t give them rooms a 1* if im honest, reading on here i can see plenty of people are getting caught in there trap.
after complaining and been moved three times then was told to pay and extra 270€ for five nights.
Hotel is great but the entertainment could do with brushing up if im honest though,
The Oasis restaurant is very nice which is next door and Nicola the marketing manager was helpful and understanding when we expressed our views to him.
Apart from the one or two the guys at reception they don’t smile and it seems your bothering them at all times.

Honest opinion....take your hard earned money elsewhere

Date of stay: July 2019
Trip type: Traveled as a couple
5  Thank ignaziopecorella
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SorrisoResortIschia, Responsabile relazioni pubbliche at Sorriso Thermae Resort & Spa, responded to this reviewResponded October 5, 2019

Dear Mr,

Thank you for sharing your opinion even if not positive.

We are really sorry not to have met your expectations completely during your stay in Sorriso.

About the Annex Building rooms, there are perfectly described on our web site or on booking.com with many pictures and maps.
There are located at 150 mt from the Resort, across the main road and of course, there are cheaper then Classic or Comfort room inside the complex of Resort

we are sure that our staff has been efficient in solving this misunderstand, Nicola, our guest relations too

We hope to have the opportunity to meet your needs for your next stay

Best Regards

Luana Pezzuto / Marketing Manager
Sorriso Thermae Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2019

The rooms are so far from the main hotel, small rooms, toilet broke, air conditioning broke and the food was VERY expensive. Same yourself some time and money and don’t go. Ps there is a crack head around the corner.

Date of stay: July 2019
Trip type: Traveled with family
3  Thank IndianScammer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2019

Don’t really have anything bad to say about this resort. Great for anything, wedding, friends, couple, family, etc.
We chose half board which is highly recommended. Very good food and service. Furthermore, the pricing is spot on. Normally at a hotel at this level you get kind of ripped off everytime you order a beverage. Not the case here. Next time at Ischia we will return for sure.

Date of stay: July 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Linus L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SorrisoResortIschia, Responsabile relazioni pubbliche at Sorriso Thermae Resort & Spa, responded to this reviewResponded August 12, 2019

Dear Guest,

thank you for finding the time to review our Hotel with these amazing words.
We take the motivation to go proudly and better and better every day thanks to sincere reviews like yours.

We really hope to have you back with us really soon,

Regards

Luana Pezzuto / Sales & Marketing Dep
Sorriso Thermae Resort & SPA
#Iloveischia #sorrisoresort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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