We stayed in Sorriso Thermae Resort for a week in July. The hotel itself, location, rooms, food and pools were brilliant and would thoroughly recommend, however we were left with a very sour memory of this hotel after we were treated despicably by their reception staff.
Unfortunately, the reception staff paint a very bad picture for all staff in the hotel, as generally speaking the bar staff and restaurant staff were lovely - albeit a little unjustifiably snobby in some cases!
Upon checking out, we were presented with our pool bar and mini bar bill. We queried a couple of items - one of which being some food which we had ordered, then quickly cancelled when we found out you could not eat on the sunbathing terrace.
A member of the reception staff argued with us over this bill (for the sake of 4€) - until the point he began to raise his voice, become aggressive and rude towards me. He then continued to (what we can only assume) mutter insults, or derogatory comments to us under his breath. Disgraceful behavior for somebody who is working in (what they classify) a 4* hotel. Perhaps in the UK we do things differently, but for the sake of 4€, customer service would be the priority. Evidently the reception staff need some training in manners and courtesy, as this was not the only time a member of staff was rude / snobby with us. Disgusting when we are paying a considerable fee to stay there.
I hope the resort takes on board the feedback provided. I have also written to them to issue a formal complaint, but received no response!
Positives: brilliant views, clean rooms, lovely pools, relaxing location
Negatives: leaky shower, basic breakfast selection (compared to other 4* hotels), rude staff, overpriced
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- Also Known As:
- Sorriso Thermae Hotel
- Sorriso Thermae Resort & Spa Isola D'Ischia/Forio, Italy