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“Disappointing...”

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Holiday Inn Nola - Naples Vulcano Buono
Ranked #2 of 6 Hotels in Nola
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Disappointing...”
Reviewed May 11, 2013 via mobile

We were quite excited at the prospect of staying here, such a unique place! Don't get me wrong it's new, beautiful and comfortable. However it said on the website that it had a pool and spa (or that they were on site to go the full verbatim). After a long day's travelling I was really looking forward to using the spa but when we arrived discovered that the pool / gym / spa facilities belong to the gym in the mall and that we'd have to pay 19 euros each to use them (I have never had a hotel try to charge me for using the facilities it claimed it had on their website, certainly not the pool!). Undeterred I tried to go along to the pool, queued for 20 minutes and then was told it was closed for another hour. I really don't think they should be advertising as having a pool / spa if they actually don't and should be far clearer that charges and timetables apply.
Also, we asked for a superior room with a balcony which we got however there was no furniture to sit on and we were treated to the cigarette reek from the hotel's smoking area below. Even with the doors closed you could smell it and there was an awful lot of music and general noise from the kids playground in the middle of the centre.
Finally, there is no public transport to the centre so you can get as close as Nola train station and then it's a taxi. Likewise, to get to the airport you're looking at a 50 euro cab ride.
Could do better.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JennyLynnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Nola - Naples Vulcano Buono, responded to this review, July 5, 2013
Dear JennyLynnd,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the information confusion, the noise and the smell of cigarette smoke. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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440 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • English first
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English first
Level 5 Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 2, 2013 via mobile

Was there for business. Such a nice location, close to malls and markets.
Decoration was clean and tidy. Big window.single bed, not too bad, little bit too soft to me.

Breakfast was great, one of the best I've had in Italy. Soya for vegetarian, fresh fruits and veges, variety of breads and drinks. And good wifi connection

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patatamio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haifa, Israel
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 24, 2012

It was the last and the best out of 4 hotels i've been in in Italy.
A hotel inside a volcano, very unique! The hotel lobby is impressive as well.
Rooms may not be big, but are very comfortable and the design is so modern, everything is new, feels like it's been built yesterday. And they even have shampoo!:)
Breakfast is pretty basic - bread, cheese, sausage, eggs, cereal and jams.
Service - people at the front desk are very polite and professional.
Wi-fi - ask at the front desk and they will give you a code which is valid for one day.
Location - it's about 35-40 drive to Naples.
The best thing - the hotel is attached to a big mall, with lots of food choices and a huge supermarket.
The only regret is that we didn't spend there more nights!

  • Stayed September 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelinglCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corfu, Greece
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2012

Very clean , very nice location for business, the breakfast was super,only prob for me was the wireless for the Internet !!!!

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kostas1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade, Serbia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 12, 2012

That was my fifth time staying at this excellent hotel and i was ,again more than satisfied.Rooms are spacious,very clean,beds are very comfortable.Breakfast is also nice and you can find food for all tastes.Shopping mall,which is a part of hotel,is big with plenty of interesting shops.I`ll come again.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dejan29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach
Level 5 Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 5, 2011

I saw a lot of reviews, some that had it as a perfect 10. Consider this: No hot water. no way to regulated the temperature of the room. I had to open the doors to keep form being a sauna in winter. breakfast was cold (eggs). Extremely noisy due to that fact that you in a mall and they play the music as loud as they can. If this is a solid 4star I would like to see where some of these reviewer stay. I agree with the staff being polite and the bed is comfortable . I guess this a step above motel 6.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank porscheblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 24, 2011

This hotel is situated in the middle of nowhere, with the mall being your best option for entertainement while you stay there. Rooms had insufficient storage with no drawers. Clearly a case of design taking priority over efficiency. Hotel had no room service, no bar, and hardly any other form of entertainment. Staff polite but inefficient.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALIKIPA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Nola - Naples Vulcano Buono

Property: Holiday Inn Nola - Naples Vulcano Buono
Address: via Bosco Fangone, 80035 Nola, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Nola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Nola
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Nola - Naples Vulcano Buono 4*
Number of rooms: 143
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