I don't like to write negative reviews, however; I need to let other fellow travellers know about our experience. I booked Irene Pension 1 on Hotels.com at least 2 months before our check-in date. It started off great as we had a complimentary shuttle from the ferry port to the hotel. We were greeted by a staff member from Irene Pension 1 and told to take a 5 minute walk as he needed to wait for others to get off the ferry and board the shuttle.
When we got back he was gone (so was the shuttle) and we were greeted by another man called Petros who told us we were to go to another hotel as Irene Pension 1 was full. We thought nothing of this as we knew there was an Irene Pension 2. We were then taken to a place called Oniro Studios which looked nice, clean and had the same amenities we had booked in Irene Pension 1 so we were satisfied. Petros took us to check out the wonderful view from the roof top terrace and offered a drink, and it was here that he told us we will be staying in another hotel as Oniro Studios was also full.
He drove us to yet another hotel and it was a total dive of a place. We walked in on cleaning chemicals all around the kitchen and entrance. Our room was tiny, dreary and smelt of bleach. The bathroom was incredibly small, mouldy and we didn't want to touch anything in there (especially the shower tiles and curtain, with lime scale on the shower head).
After raising these issues with the owners they completely palmed us off and told us we couldn't go to Irene Pension or Oniro Studios as they were completely booked. After many discussions back and forth (and proof of our original booking) we were given a very small discount (which was still not worth it and was like pulling teeth) but I still commend them for doing so. As we were only staying in Naxos for a couple of days we decided to settle and stay as we didn't want to waste any more time exploring the region.
I was very disappointed as I booked Irene Pension 1 dependent on the reviews on Trip Advisor.
- Official Description (provided by the hotel):
- All rooms with kitchens TV, A/C, balcony, fridge, hairdryer. There is daily cleaning, hot water, 24 hr laundry service. Free transfer from the port. Some rooms with sea views. Pension Irene 1 recommended in lonely planet, Lets Go, Le Guide Routard. Good location, close to the bus stop. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Hotwire, Orbitz, Hotels.com and Priceline so you can book your Irene Pension 1 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Irene Pension 1 Naxos, Greece