I've been to this Cheddar's about 5 times within the past 6 years. I love Cheddar's and have never received a bad dish. Huge chicken tenders,tender ribs, broccoli cheese casserole, New Orleans Pasta,Texas Sweet Tea, Maui Margarita & those hot buttery croissants are ALL delicious. I decided to review because this was my 1st semi-bad experience. Last night while visiting with family from out of town, our party of 6 was seated in about 15 minutes which was expected. Our drink orders were taken, while we waited for food another waiter spilled cocktail sauce around the walkway behind us. He whisked away without seeing where all he made his mess, instead of notifying us her never acknowledged that it got all over the back of my aunt and other guests jackets. Instead a lady at another table had to tell us my aunts coat had cocktail sauce splattered all over it. The situation could have been handled better. I noticed a lot of very young men working last nite; maybe more thorough training would have prevented this careless occurrence. Our food finally came after a few items missing and being wrong, we finally got our food which was good. The manager "attempted" to compensate by offering dry cleaning which was not useful to us being from out of town. After somewhat tedious conversation he finally paid for my aunts meal which was appropriate and should have never been up for discussion. I still love Cheddar's and accidents happen but that situation could have been handled a lot better and was shameful to have experienced considering we we're attempting to show guests a nice evening with good food. Cheddar's has always been great food and atmosphere but try to consider your customers better.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.