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“The 4:00 A.M. false fire alarm ruined it for me”

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Jameson Inn & Suites
Ranked #13 of 38 Hotels in Newport News
Washington DC, District of Columbia
1 review
“The 4:00 A.M. false fire alarm ruined it for me”
3 of 5 bubbles Reviewed December 26, 2010

I spent two nights here because the rates were good, the reviews were positive and it had an indoor pool. The location is in a convenient but relatively quiet location. The hotel lobby was nice and airy. Check-in went smoothly. The hotel hallways had an unpleasant odor but overall the room was clean except for a couple of barely visible stray hairs in the shower and the carpet which was showing definite signs of wear. Two complaints. One, the indoor pool was not usable. There was a sign on the door that said it was out of order due to the heater being broken. Very disappointing. Two, the fire alarm went off about 4:00 A.M the first night (which of course affected my sleep the second night since I was expecting it to happen again.) It was a false alarm, however, the desk clerk could not turn it off so we had to wait for the fire department to come and reset it. The worst part is that according to the desk clerk this happens nearly every weekend! Management needs to get it together and fix the ongoing fire alarm issue immediately. It's inexcusable and shows a complete lack of regard for customers.

  • Stayed December 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColeF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
    55
    51
    29
    16
    28
See reviews for
67
38
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27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
newport news
1 review
5 of 5 bubbles Reviewed December 24, 2010

I stayed here for the past few weekends and its been a pleasure . The staff is very professional and courteous . They provide you with a continental breakfast in the morning and they have a indoor pool !

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheebadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
1 review
4 of 5 bubbles Reviewed December 23, 2010

Nice hotel, very good for my budget....the room was nice and it wasnt so busy bodie...i would recomend it to anybody that wants peace an quiet...

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deanup11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
3 of 5 bubbles Reviewed November 7, 2010

Rooms and breakfast were fine. Just standard I would say. They had a pool and hot tub which were clean and standard. However, we received a phone call at 8:30 in the morning from the front desk. Their cleaning staff didn't have anything to do and they were calling all the rooms to see if the people had left yet?!?!?! What in the world, shouldn't that be in your computer system and when it is Sunday morning you should definitely be letting the people who paid for their stay there sleep as long as they would like or at least it is check out time! I was very unhappy with this, I wanted to say something to the manager on duty, but apparently, that was the person who called! Will NOT stay there again!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sweetlilcntrygl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersburg, Virginia, USA
1 review
4 of 5 bubbles Reviewed October 30, 2010

The staff was very courteous. I am a light sleeper but I did not experience any loud guest problems or booms in the night. The rooms were clean and comfortable. The breakfast was great.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ITSTWO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleep21, General Manager at Jameson Inn & Suites, responded to this review, November 2, 2010
Thank you for your stay with us, and glad that we could accomodate all of your needs! Come back and visit again soon! Have a wonderful day !
Sleep Inn & Suites Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
4 of 5 bubbles Reviewed October 28, 2010

Spur of the moment decision to stay in Newport News, great value, clean, friendly staff, just off Jefferson Blvd-yet quiet and relaxing. Going back next week!

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RNsRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleep21, General Manager at Jameson Inn & Suites, responded to this review, November 2, 2010
Thank you for your stay with us, and your wonderful review look forward to seeing you again soon! Thanks :)
Sleep Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson
1 review
4 of 5 bubbles Reviewed October 27, 2010

We always stay at the Sleep Inn in Newport News, VA each time that we visit friends. The rooms are always clean and comfortable. The staff has always been friendly and courteous. On only one occasion was the breakfast disappointing. All other times have been satisfactory. We will stay there the next time that we visit Newport News.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bk2wheeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleep21, General Manager at Jameson Inn & Suites, responded to this review, October 29, 2010
Thank you for your review, we are glad that we were able to satisfy your lodging needs! We enjoyed having you with us, and look forward to seeing you again in the near future! Thank you and have a wonderful day :)!

Sleep Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jameson Inn & Suites

Property: Jameson Inn & Suites
Address: 21 Old Oyster Point Rd, Newport News, VA 23602-7118 (Formerly Sleep Inn & Suites)
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Jameson Inn & Suites 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Jameson Inn And Suites
Jameson Hotel Newport News
Newport News Sleep Inn

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