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“numerous stays at this facility”

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Comfort Suites Newport News Airport
Ranked #9 of 39 Hotels in Newport News
Reviewed March 12, 2014

We have stopped at this hotel many times while visiting family over the years and each year
we have come back the facility has been in wonderful and in clean condition. The breakfast buffet
has been excellent and all employees very helpful. I recommend this hotel very highly. MC

  • Stayed: February 2014, traveled with family
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Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded March 14, 2014

Thanks for your continued patronage of the Comfort Suites! We truly appreciate your business and your kind words. See you next time!! Lori Leib - Director of Sales

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125 - 131 of 235 reviews

Reviewed March 4, 2014

We have been staying there for numerous years and each time is a very pleasant experience. The staff caters to the athletes and coaches. The motel is very clean and very well maintained. We will continue to stay with them whenever we are in town for a competition.

  • Stayed: February 2014, traveled on business
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Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded March 7, 2014

We appreciate you! Thanks for your loyalty to our hotel and for sharing your positive experiences. We look forward working with you for many years moving forward. Lori Leib- Director of Sales

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Reviewed March 3, 2014

Thank you to the staff at the Comfort Suites of Newport News. Our high school cross country and track teams always stay at this location when competing in the Williamsburg/Hampton and surrounding areas. The crew is always accommodating and go out of their way to make our visit the best it can be. Great rates, clean rooms and kind staff. Special thanks to Dana, who is always a super star!

  • Stayed: March 2014, traveled on business
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Thank gordondj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded March 7, 2014

Thanks for taking the time to write a review!! We appreciate your business and are always happy to have you here. We are thrilled that you find us to be consistent and accommodating. We look forward to seeing you all again real soon! Lori Leib Director of Sales

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Reviewed February 16, 2014

Excellent getaway for a weekend quite and the staff had a great attitude. The location is good because there were many food options to choose from and within walking distance. If you wish to take a break from the normal routine then stay a night or two to take time to yourself

  • Stayed: February 2014
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Thank Kare83bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded February 17, 2014

We appreciate your business and we thank you for your feedback! It's great to know that you were able to experience relaxation here at our property. Since the location was a good fit for you, we hope to see you again real soon! Lori Leib - Director of Sales

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Reviewed February 16, 2014

Our family stayed here overnight while traveling to the Outerbanks for vacation. Front desk staff was courteous and professional. As we were checking in, another guest was wheeling in several bags of ice. He explained that the ice machines were not working and he had to buy his own. This did not impact us as we had cold drinks and bottled water in a cooler. It was a Friday night and the hotel was very busy. The rooms were spacious and extremely clean. While the beds were comfortable, they were definitely too small for our family. We had a room with two queen beds and a sofa, but the beds seemed small for queens, and the sofa was not a sleeper sofa. The room itself was large, but the space for sleeping for even four people was not as comfortable as we expected. Overall, the hotel was very nice . We enjoyed the breakfast in the morning.

  • Stayed: October 2013, traveled with family
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Thank Becky0508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded February 17, 2014

Thanks for choosing us on your way to the Outer Banks. We are glad that you were greeted by our professional and friendly front desk. In addition, we are glad that you had a chance to enjoy breakfast prior to your departure. We regret that you found our queen beds to be small. Please keep us in my the next time that you travel this way. We value your business! Lori Leib - Director of Sales

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Reviewed January 25, 2014

Three things of note: the sink was cracked ... and had been for a while ... and the upper one inch of it had soap scum on it. There were spots of blood on the underside of comforter. All other aspects seemed to be satisfactory.

  • Stayed: January 2014, traveled on business
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Thank JAustin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded February 17, 2014

We appreciate that you took the time to write a review but extremely sorry that you had issues with your room. You can be sure that the concerns that you had will be addressed for future guests. We hope that you will give us another opportunity to serve you. You may contact me personally if your travels bring you back to Newport News. Lori Leib - Director of Sales

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Reviewed January 22, 2014

Outstanding service upon check in with Front Desk Employee. However, the next morning at about 8:30am, no where near checkout, there was a loud knock on the door which interrupted our sleep. The do not disturb sign was on the door and clearly visible. It was housekeeping, asking if I would be checking out. Keep in mind, check out is not until 11am. I had requested a late checkout upon check in. Once stated to the housekeeper that we were a late checkout, she actually looked me up and down as if I were wrong for checking out late. Immediately, I got on the telephone and called the front desk to resolve the issue with the housekeeping department. At that time, I was told by the young man at the front desk that he would handle the situation immediately.

It is unfortunate that this type of situation has occurred, especially since it was not close to check out and early in the morning. After that experience, and the amount of money spent to lodge at the Comfort Inn, a sour taste has been left in my mouth. This is absolutely not an indication with regard to the Front Desk Staff, as he is an extremely professional young man. However, it is a reflection on the housekeeping department, and the young lady should be retrained to "read", do not disturb, no matter the time.

Regretfully,
Dr. W. Hofler

Room Tip: Room that is positioned pointing to the street. Very good view.
See more room tips
  • Stayed: January 2014, traveled with family
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Thank hoflerw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Newport News Airport, responded to this reviewResponded January 27, 2014

We appreciate your feedback! Thanks for taking the time to write. Please know that management did become involved in this situation after it was reported by the front desk staff. You can be sure that this will not happen again. Please accept our sincerest apologies as there is no excuse for this type of behavior by housekeeping. We hope that you will give us another chance. If your travels should bring you back to Newport News, please contact me directly and I will be sure that you have an excellent stay. Lori Leib - Director od Sales

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Additional Information about Comfort Suites Newport News Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
Price Range: $86 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Newport News Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only .5 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service from 6:00 AM - 10:00 PM. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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