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“Not so "Suite"...”

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Comfort Suites Airport
Ranked #10 of 38 Hotels in Newport News
Fairfax, Virginia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not so "Suite"...”
3 of 5 bubbles Reviewed June 16, 2012

Not sure when a bed and a couch became a better option than two beds. Somewhat dissappointed in the lay out. No separation at all. One TV so only one bedtime schedule. Probably OK for a single or couple, but not recommended for more than that. Fold out couch consumed the entire desk area. Room was a bit stuffy upon entry, but the AC cooled it down. The sheets and pillow cases have a slight smell that you never quite get used to. Not sure if it's cleaners or perfumes or both. The door would not shut and latch by itself - had to lean into it. Bottom line - if a suite is what you want, this isn't it. They need to change the name. It's misleading and disappointing.

Room Tip: Avoid rooms close to the elevators.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank isittoomuchtoaskfor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Comfort Suites Airport, responded to this review, June 27, 2012
We appreciate that you took the time to offer your candid feedback. We regret that you were not satisfied with your room. We also have rooms with (2) Queen Beds and a Love Seat that may have been a better fit for you. If you do get back to the area, please contact me directly, I will do my best to accommodate you. Lori Leib - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

217 reviews from our community

Traveler rating
    139
    47
    18
    3
    10
See reviews for
74
38
16
45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Penn Laird, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 15, 2012

Appears to be a relatively new or well-maintained hotel near the airport. Staff is very friendly and helpful. When we checked in we had made a reservation at another Comfort Inn near Patrick Henry Mall but found this hotel. Savina at the front desk called the other hotel, arranged to have our reserveration changed. The other person at the front desk, Audra, was also very friendly. When we went to our room, we found it was near the elevator. They graciously made a change to another room. Rooms were nice with a small refrigerator and microwave. Hotel is quiet, little noise in the hall and none of the door slamming that you usually hear. Safe and clean area with a Olive Garden within walking distance with a small shopping center directly across the street with a Panera Bread and Starbucks. Hotel has a complimentary breakfast which is ok, not as good as as Drury Inn.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, June 18, 2012
Thanks so much for taking the time to write a review! We are very glad you found us and that you enjoyed your stay. We hope you will remember us the next time you are in the area. Lori Leib-Director of Sales
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DRJ8
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 8, 2012

Best staff ever! Hotel is super nice! Cookies in the evening and pool was great for the kids. Only thing that would be better is that if they had a spa! Other than that pretty impressed and right around everything you can think of.

Room Tip: Awesome Staff!!!!
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRJ8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, June 13, 2012
We appreciate your business and your time! Thanks so much for your positive review. We are very glad that you were able to enjoy the pool during your stay and to take advantage of the many dining and shopping options surrounding our hotel. We hope to see you agian very soon! Lori Leib-Director of Sales
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Portland, Oregon
1 review
5 of 5 bubbles Reviewed May 20, 2012

We arrived late with 2 toddlers and three adults. Garrett went out of his way to take care of all our needs. Great breakfast and a friendly staff. Would highly recommend this hotel.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tvkbeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 24, 2012

Never stayed at a Comfort Inn before but we will again. They made you feel very welcome. Trish checked us in, she answered all out questions and she also checked us out. She was very helpful and polite. She is an asset to this company. The room we had was nice. It was roomy, clean and comfortable. The breakfast was delicious.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shadowNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, March 26, 2012
Thanks so much for staying at the Comfort Suites Airport here in Newport News! We appreciate you taking the time to tell us about your experience. We already knew that Trish is awesome and we will be sure to let her know that you noticed!! We hope to see you again real soon! Lori Leib - Director of Sales
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 20, 2012

Checked in late on a Sunday to be near the airport for an early morning flight. CJ at the front desk was very professional and helpful. The room was absolutely clean and comfortable and the lobby seemed to be recently redecorated. The even let us park the car in their lot, gave us a ride to the airport in a shuttle and picked us up (saving some parking dollars). Would highly recommend this hotel.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sproutgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, March 23, 2012
Thanks so much for taking the time to give us your feedback regarding your hotel stay! Please come back the next time you are in Newport News. We appreciate your business!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic Beach, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 4, 2012

It has been a long time since I have had a reason to say something nice about a hotel. I find myself in a hotel where everything is as it should be. The room is great. The handicapped shower was a blessing. The WiFi speed is super. The morning breakfast was better than any I've had that I can remember, with fresh flowers on each table, fresh bacon, omelets, waffles, biscuits, sausage gravy, etc., etc...and with a lovely young lady attending to everything, assuring each guest that everything was available, and cleaning tables as they were vacated.
The ladies at the front desk were gracious, smiling, and eager to accomodate any request. If you need a newer TV to hook up games or consoles, they will put you in a room with one.
There is a great business lounge, laundry facility, and indoor pool, all just off the lobby.
I'd like to clone this place. My stay was actually pleasurable. The people here made the difference.

Room Tip: For anyone with mobility problems, Room 129 is great. Just steps away from ice, drinks, snacks, ind...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SCOTT L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, March 12, 2012
We appreciate that you took the time to write a review about your recent stay at our hotel. We are thrilled that you had a "Great stay"!! You can be sure that your comments have been shared with the entire staff. Everyone works very hard to create the experience that you described to every guest that walks through our doors. We hope to see you again very soon. Lori Leib-Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Property: Comfort Suites Airport
Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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