Great staff! My daughter and I were there for a funeral. I had made the reservation for the wrong night and was charged a no show when I didn't show up the night before. At check-in the guest service representative was very gracious and said that since I had already paid for a night that she would use my no show charge for my room charge for the night I actually stayed. I know that she didn't have to do that, I made the mistake but, it had been a really long and sad day for me and that touch of kindness was bright spot in my day. All of the employees that I had contact with were friendly and pleasant. It made for a much nicer trip.
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- Also Known As:
- Best Western Plus Newport News Inn And Suites
- Best Western Plus Newport News Hotel Newport News
- Best Western Newport News
- Newport News Best Western