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“Lovely hotel with friendly staff” 4 of 5 stars
Review of BEST WESTERN PLUS Newport News Inn & Suites

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BEST WESTERN PLUS Newport News Inn & Suites
Ranked #11 of 40 Hotels in Newport News
Las Vegas, Nevada
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Lovely hotel with friendly staff”
4 of 5 stars Reviewed July 15, 2014

This is a lovely hotel in a good location, and the front desk staff was very helpful . We checked in
on very short notice and were given a nice room on the ground floor, which was very convenient for us. Would recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Tusitala10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
    138
    95
    64
    34
    28
See reviews for
175
71
26
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Any
English first
stafford, United States
1 review
4 of 5 stars Reviewed July 14, 2014

Stayed here for a swim meet. We weren't in the room too much, but it worked. The room was clean and roomy enough for two adults and three kids. The kids loved the pool and hot tub. The hotel did have a smoke smell in the hall, but it was clean. The breakfast worked in a pinch, but not many healthy options.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jessica Stephen... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephens City
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Our visit was for 5 nights and the atmosphere here was excellent, the room was very clean, the outdoor pool was awesome and the staff was very helpful and friendly. I will definitely stay here in my future visits.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 10, 2014

By far top quality in every aspect. Rooms were so clean. Staff was pleasant. Located by many restaurants. Everyone went out of their way to make sure we were satisfied. The entire presentation of the motel was outstanding.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Leah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 9, 2014

This BEST WESTERN is a wonderful place to stay. It is a convenient location. The rooms is clean and comfortable. The breakfast had sausages,eggs and an assortment of fruit and breads. The outdoor pool was a PLUS.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank DAVID C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 7, 2014 via mobile

Staff:
Had to get front desk attendant back inside from her smoke breaks every time my family needed to check in or to replace missing items. No offer to get a new room or to send staff to fix the rooms issues. No sense of urgency at all. On check out, no "how was your stay?" Apparently they didn't want hear the answer. More about them later.

Room:
#204 Nice size, but that is the only positive. Room not finished by our 9pm arrival. Found pillowcases on the bed with no pillows. Hideaway bed but made. Beds poorly made. "Clean" Washclothes left on floor. Not a drip, but a constant steady stream out of the bath tub all night. Ceramic tile was cracked all over on the bathroom, which is a relatively easy fix if you cared enough. No wi-fi only wired internet....welcome to the 90s guests. Thanks to the mattress pad, we were only able to feel a few springs at night.

Free breakfast:
It was hard to get breakfast because the housekeeping staff was cutting in line stuffing their pockets with their own goodies. Please don't believe the lables.... the brand name cereal dispensers were obviously loaded with cheap genetic cereals in an effort to be cheap.
Even in a slow morning, drinks and items were left unstocked.

Based on previous reviews we are not hopeful on corporate help with these issues.

Stayed July 2014, traveled with friends
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, New Hampshire
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 6, 2014 via mobile

My husband and i arrived from NH early and the man at the desk told us to leave and they would call us when thr room was ready. Even though our reservation said 2 they told us not before 3. They also did not say why dont you wait here. I do not know the area and we had already eaten. When we came back at 2 according to our reservation Melissa at yhe front desk said she did not care whst the reservation said it would not be ready before 3. I decided to wait in the lobby. It was 4 before our room was ready except the staff was still in the room when we got there. Total disappoitment. So many other best westerns are far better with curtious personel. When i spoke to corporate they said they would check on it. It has been a month, not heard a word from them.

Stayed June 2014, traveled with family
Helpful?
Thank Budswifedml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Newport News Inn & Suites

Property: BEST WESTERN PLUS Newport News Inn & Suites
Address: 500 Operations Dr, Newport News, VA 23602-6989
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Newport News
#6 Romantic Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Newport News Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel Newport News
Best Western Newport News
Newport News Best Western

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