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“Marriott City Center”

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Marriott Hotel Newport News at City Center
Ranked #4 of 38 Hotels in Newport News
Media, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Marriott City Center”
5 of 5 bubbles Reviewed May 5, 2014

I travel for business 4 days / week nearly every week. The Marriott City Center staff is exceptional starting with front desk, all the way up to the Concierge floor. Always polite and courteous, they make you feel like you are home. Rooms are always clean and neat, the hotel is generally quiet. Food is good and the drink prices for happy hour are as good as any in the area. I highly recommend this hotel if traveling to the Newport News area. Thanks Dan, Morgan, Susan and Carl.

Room Tip: Choose Fountain View
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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506 reviews from our community

Traveler rating
    252
    158
    55
    23
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed May 5, 2014

This is the second time I have stayed at this hotel. There were some good things about it. The foremost is the elevator. Despite several events going on at the hotel, the elevator was always available in a short time, which was good, because they block you from using the stairs. They gave us a fair breakfast and a good dinner, which was advertised instead as hors d'oeuvres for free so I didn't have to run out to McDonald's. They have a late checkin time of 4 pm but I told them in advance I would be there at 2:30 pm and they had a room ready at a low floor (also a request). Parking was free (of course that could cause the lot to fill, but that didn't happen.) But there were some problems with this place. It is the most Internet-unfriendly place I have stayed at. They charge $6.95 a day for Internet. Most other hotels offer it for free. (However, the wireless connection was good.) Further, when I was attending conference events, when I tried to access the Internet there on my iPhone, it asked for a password, and none was supplied to me, and AT&T connections there were TERRIBLE. It cut off a call I was making, and a good percentage of the time, AT&T gave me "searching" or "no service" on the iPhone. The busboys would not let me use a hotel cart or caddy to bring my stuff in, and I had to walk back and forth several times to get my stuff into the room; most other hotels let you use these carts. Only one bar of soap was provided, forcing me to reach back and forth between tub and sink for the soap. Two of my three room keys failed; fortunately I had the third one. Card room keys just don't work; give us back metal keys. But it is mainly on the basis of unfriendly Internet connections that I give this place only 2 stars.

Room Tip: Tell in advance if you will arrive before 4 pm. Try to get independent of the hotel's ISP.
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Green Features: They seem to be environmentally friendly. They have trash cans at most locations, and they don't appear to waste stuff elsewhere.
  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, May 7, 2014
Thank you for taking the time to share your feedback regarding our hotel on Trip Advisor. We enjoy hearing your comments so we can review them with our team. We are currently aware of the cell phone reception in the hotel and are actively working with cell phone providers to find a way to improve the service. It is through feedback and reviews like yours that we are able to improve our service and provide our guests the genuine care that they deserve. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level Contributor
304 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed April 30, 2014

I travel a lot and I get to see all kinds of service and not all Marriott hotels are equal. My visit to this hotel stands out. Not only was I greeted kindly on arrival but was given breakfast coupons because the concierge lounge was closed on my visit. This was huge for me because I'm a breakfast kind of person and the breakfast buffet was awesome. The room was perfect and extra clean! Yes, we expect this to be so but this is not always the case. Safe place for an evening walk around the pond with fountains too. Parking in the garage is no problem.

Room Tip: Park on the second floor and you can enter the hotel/convention area on that level.
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  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdf66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
295 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 bubbles Reviewed April 20, 2014

Probably the best location in the Newport News area. The hotel sits in the middle of a new outdoor shopping mall. While not great shopping, it is pleasant to have someone where to walk around and get a cup of coffee or a drink / meal outside of the hotel itself. The hotel indicated upon check-in that they were preparing for a "make-over". Based on the room, which was clean and pleasant, it could use it as it was a bit dated. The front desk was friendly enough upon check-in and helpful when we asked questions. The bar in the lobby was pretty poor and not very inviting. Based on what you are looking for, this hotel offers good location and decent accommodations.

Room Tip: Request a room with a "fountain side" view or you will be looking at the Garage.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Russell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Marriott Hotel Newport News at City Center, responded to this review, April 22, 2014
Russell P,
Thank you for sharing your experience with us. We will celebrate your positive comments with our front desk. We will also use your other observations for improvements as we continue our renovations of our guest rooms and the lobby areas. Thank you again for taking the time to share your observations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

I have stayed here a total of 3 nights on 2 separate trips. The rooms are nice and the beds are so so comfortable. I love that the AC has a setting to increase or decrease the AC fan because I like to feel a little more air flow (comes from sleeping with a fan on at home I guess). Breakfast is ok but a little overpriced for a buffet. The employees are very nice but service could be improved upon (difficulty finding front-desk staff in middle of day. No one answered extension for room service even after many many tries from 6-7pm one night). Still, despite these little hiccups, it really is a very nice hotel and reasonable price. Absolutely no complaints about the room. And the parking is not difficult like some other reviewers have noted. If you take parking garage elevators to 1st floor, walk outside for 20 feet, then into front door of hotel, the main elevators are right there. The front desk staff said that if I took parking garage elevators to 2nd floor and entered hotel from there, those elevators did not connect to the guest room elevators. They gave me directions and a map if I wanted to go that way, but I chose the easier way and just came in the front door. Great food options within walking distance, and breakfast at the coffee shop around the corner is better and cheaper than breakfast at the hotel. Sounds like I'm complaining but I'm not. It's nice to have options. Wouldn't hesitate to stay here again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank frostypoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Allen, Virginia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 5, 2014

Had a quick overnight in the Hampton area while visiting CNU and could not be happier with our choice for hotels. The Newport News Marriott is top of the line. The staff were all friendly and attentive. The room was spotless, and the beds are unbelievable comfortable. We enjoyed a delicious breakfast before heading out. The location is ideal with shopping and restaurants all within walking distance. We will definitely return!

Room Tip: Although the hotel appeared to be full, it was very quiet in our room. I can't imagine that the...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pattycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

This hotel was the right choice for our family. Check in was easy -- they helped us get in our room early as we were headed to a track meet. Rooms were very nice . Shower very clean as was the whole room and bathroom. Comfortable beds, quiet place...if we were coming for a convention I would love this location. Teens enjoyed pool and workout facilities.

Room Tip: we had a double and king room - both spacious
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pam12pam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Hotel Newport News at City Center

Property: Marriott Hotel Newport News at City Center
Address: 740 Town Center Drive, Newport News, VA 23606
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Hotel Newport News at City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
A top choice among hotels in Newport News, VA, Marriott Hotel at Newport News City Center allows guest to discover stylish accommodations combined with substance. Our Newport News hotel's guest rooms and public spaces offer many convenient and enjoyable amenities for business and leisure travel. Accommodations are designed with comfort in mind, offering spacious work desks, plush Marriott bedding, and free Wi-Fi. At our hotel, you will find a restaurant, indoor pool, and additional perks on our Concierge Level. For corporate travelers, we provide ample event space for conferences and meetings. Stay with us at Marriott Hotel at Newport News City Center and enjoy a superb location near shopping, entertainment, and more in Newport News, VA. ... more   less 
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

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