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“A welcome surprise on a holiday”

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Marriott Hotel Newport News at City Center
Ranked #4 of 40 Hotels in Newport News
Certificate of Excellence
Reviewed December 2, 2013

I stayed at the Marriott City Center over the Thanksgiving holiday. A family member was hospitalized, and my full attention was on her. That meant none of the holiday plusses, and the anticipation of a dreadful trip. The staff at the Marriott were kind, service oriented. The requests I made in advance - towels and pillow - were met and waiting in a clean and comfortable (and quiet) room. The receptionist had put together the places which would be serving food late on Thanksgiving night. The Bar was open late, with better than adequate food, and a cheerful bartender/server. My late arrival was met with added care in taking my bags and wishing me sincere greetings. What was going to be a nightmare holiday was made far more pleasant because of this hotel. I have stayed in great hotels and admit that Marriott is not my first choice. This one just might be the exception. I would stay here every time I return to Newport News.

Room Tip: I asked for a room on a floor with a microwave anticipating reheating dinner. my room had a lovely...
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  • Stayed: November 2013, traveled with family
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Thank Pam315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this reviewResponded December 5, 2013

Thank you for taking the time to share your feedback regarding your recent stay experience with us. We are glad that you enjoyed our location, our service and the interaction you had with our most valued asset, our team members! We look forward to welcoming you back again in the near future.

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366 - 372 of 569 reviews

Reviewed November 21, 2013

Spent a couple of nights and found this hotel very much like most Marriott's. That's good by most standards. Everything was clean and the staff was doing a good job. Did seam like they could have used more staff on the front end. Had a hard time getting valet parking for my car. Did have a cocktail hour and meal that envolved several hundred people. Must say the food was very good for a hotel event. It was also served very efficiently.

  • Stayed: November 2013, traveled on business
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Thank JerryTulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this reviewResponded November 27, 2013

Thank you for taking the time to share your feedback regarding your recent stay with us.
It is through feedback and reviews like yours that we are able to improve on our service and provide our guests the genuine care that they deserve. We will share your comments with our staff so they can better assist going forward. We look forward to welcoming you back again in the future!

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Reviewed November 14, 2013

Stayed at the hotel a week for a major conference with the room rate being very attractive.
The hotel is very large and situated at a central location in Newport News. A number of decent restaurants are to be found within walking distance as is a small shopping area.
Check in was friendly and quick and a few "extra" requirements were dealt with swiftly and without fuss. The rooms are large with nice beds and a good bathroom and they have all the facilities you would normally require from a quality hotel room, including an efficient low noise A/C system, large flatscreen HD TV (with easy DMI connection to connect a laptop), safe deposit box, ironing board etc.
The cleaning standard was excellent.

Room Tip: All rooms at this hotel are fine - however the better ones are located at the upper floors facing th...
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  • Stayed: November 2013, traveled on business
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Thank 806,262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this reviewResponded November 15, 2013

Thank you for taking the time to share your feedback regarding our hotel on Trip Advisor. We are most pleased that you enjoyed your stay experience and look forward to the opportunity to welcome you back here again soon!

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Reviewed November 3, 2013 via mobile

I enjoy my stays @ the City Center Marriott. We had to leave the Virginia Beach Oceanfront South location due to a smoke smell in the suite, crowded parking lot and rowdy rift raft guests in the hotel. The staff at the NN City Center location are professional, friendly & courteous. The rooms are clean and the beds are comfortable. We had dinner at Tucanos next door, good food & relaxed family dining. Thank you for another great stay!

  • Stayed: November 2013
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Thank JoyW221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this reviewResponded November 4, 2013

Thank you for taking the time to share your feedback regarding your recent stay experience with us. We are glad that you enjoyed our location and the interaction you had with our most valued asset, our team members! We look forward to welcoming you back again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

Stayed here for a conference for two nights. Check in was fast, room was quiet and clean. Conference rooms were excellent. Room service was a little slow but the quality of the food was great and hot once it arrived. The area around hotel has plenty of shopping and dining choices. I felt completely safe walking at night to dinner.

Stayed: October 2013, traveled on business
Thank famllylovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this reviewResponded November 4, 2013

Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad that you were able to take advantage of our great location to enjoy City Center. We will share your comments with our staff so they can better assist going forward. We look forward to welcoming you back again in the very near future!

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Reviewed October 31, 2013

The view of the fountain and pond from the 7th floor was great, day and night. Bed was very comfortable, room clean, and it was nice and quiet at night. Large parking deck adjacent, and nice restaurants within walking distance. Only beef is that restaurant/bar service within hotel, while tasty, is very slow. I had dinner one night in the bar (restaurant had sign closed for private function...but it was vacant ALL night) and breakfast the next day. In both cases, staff was friendly, but service was unusually slow.
Stay here for the hotel, but eat out....

Stayed: October 2013, traveled on business
Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this reviewResponded November 1, 2013

Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad that you were able to take advantage of our great location to enjoy City Center. We will share your comments with our staff so they can better assist going forward. It is through feedback and reviews like yours that we are able to improve on our service and provide our guests the genuine care that they deserve. We look forward to welcoming you back again in the very near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

Hotel location in Newport News City Center provides convenient access to restaurants and nice outdoor space for walking.
Room was comfortable and clean, bed was very comfortable.
The staff at the front desk were courteous and professional.
Best part of the stay was the access to the concierge level (I have Gold status with Marriott) - it provided a good place for my team to meet/work (unlike Courtyard or Residence Inn, there's no space for this down in the lobby area) and provided free breakfast and (warm) snacks in the evenings. The staff in the concierge level were super friendly, helpful, and professional; very welcoming to each guest that came through.
There are lots of conferences in this hotel, so they often sell out of rooms.

  • Stayed: September 2013, traveled on business
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Thank houstonturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this reviewResponded October 28, 2013

Thank you for taking the time to share your feedback regarding our hotel on Trip Advisor. We enjoy hearing your comments and are pleased that we exceeded your expectations! Again, thank you for taking the time to highlight your stay experience and we look forward to welcoming you back again soon.

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Additional Information about Marriott Hotel Newport News at City Center

Address: 740 Town Center Dr, Newport News, VA 23606-4274
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Newport News
Price Range: $135 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott Hotel Newport News at City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
A top choice among hotels in Newport News, VA, Marriott Hotel at Newport News City Center allows guest to discover stylish accommodations combined with substance. Our Newport News hotel's guest rooms and public spaces offer many convenient and enjoyable amenities for business and leisure travel. Accommodations are designed with comfort in mind, offering spacious work desks, plush Marriott bedding, and free Wi-Fi. At our hotel, you will find a restaurant, indoor pool, and additional perks on our Concierge Level. For corporate travelers, we provide ample event space for conferences and meetings. Stay with us at Marriott Hotel at Newport News City Center and enjoy a superb location near shopping, entertainment, and more in Newport News, VA. ... more   less 
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

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