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“Great location, great service”

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Marriott Hotel Newport News at City Center
Ranked #4 of 38 Hotels in Newport News
Certificate of Excellence
Raleigh
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location, great service”
Reviewed August 26, 2013

We just spent a night at this property, and had a great experience.

The front desk folks were very attentive, the room was clean and comfortable, and the breakfast buffet had a good variety of pastries, cold and hot foods. Fast and friendly service, also.

The location is very good, with several restaurant options within walking distance, and a nice park right across the street. We noticed they play kids' movies on Saturday evenings throughout the Summer.

Room Tip: Rooms on the high floors facing the fountain have very nice views.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LikestoTravel277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, October 17, 2013
Thank you for taking the time to share your feedback regarding your recent stay experience with us. We are glad that you enjoyed our location and the interaction you had with our most valued asset, our team members! We look forward to welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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  • French first
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English first
Fayetteville, North Carolina
Level 6 Contributor
224 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 25, 2013

A very, very nice hotel. I have stayed here several times and the amenities and staff are top notch. Of course you pay for that but that's life. It does have a convoluted pathway from the parking garage to the front desk that can be irritating

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, October 28, 2013
Thank you for taking the time to share your feedback regarding your recent stay with us. We are very pleased that you enjoyed your stay here with us and look forward to the opportunity to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansdowne, Virginia
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 15, 2013

Hi all,

I've stayed at the Marriott Newport News several times and I've always enjoyed it! When I have to stay in this locality, it's always the first hotel I check on...

Bedrooms -- somewhat stylish, always clean and in order with updated electronics.

Restaurant -- FANTASTIC breakfast, worth every penny!

Bar -- friendly bar staff, nice place to hang after a conference or a meeting.

Room Tip: Ask for a high floor not near an elevator!!
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ContentiousBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, October 28, 2013
Thank you for taking the time to share your feedback regarding your stay with us. We are pleased that we have lived up to your expectations of service and cleanliness and look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 9, 2013

Very nice hotel in a good location. Customer service was exceptional. Left a pair of shoes behind and they were FedEx'd back free of charge. Rooms and common areas were clean and up-to-date. Nice 'town center' feel surrounding the hotel with what looked like nice restaurants and shops.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kevin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, October 28, 2013
Thank you for taking the time to share your feedback regarding your stay experience with us. We are glad that you enjoyed our location and the interaction you had with our most valued asset, our team members! We look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macomb, Michigan
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 5, 2013

I really enjoyed my stay here. It was a beautiful hotel with a great room and friendly and courteous staff. There are also some nice restaurants within walking distance. I would definitely stay here again and would recommend it to others.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicholas__T54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, October 28, 2013
Thank you for your posted comments on Trip Advisor regarding your stay experience with us. It was great hearing that you enjoyed the hotel and our staff members. We are very pleased that you enjoyed your stay here with us and look forward to the opportunity to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sykesville, Maryland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 1, 2013

I really enjoyed my overnight stay at the Marriott. The room, amenities, comfort, quiet--all were superb. But what really sold me on the hotel was the treatment I received when I called the next week to tell the front desk that I had left my favorite bed pillow on their bed. My request for help was received with a personal interest and good follow-through. The lady on the front desk put me in touch with David Soloff, their "lost prevention supervisor." I discovered that the hotel had retrieved a number of pillows in cases of all colors. David persevered in researching my loss and called the same evening to report that he had found my pillow and would FedEx it to me the very next week. Many thanks for your excellent service.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee W, Guest Relations Manager at Marriott Hotel Newport News at City Center, responded to this review, October 28, 2013
Thank you for taking the time to share your detailed feedback regarding your recent stay experience with us. We love nothing more than when one of our team members is recognized on this site, so you can be sure that David will be celebrated! We hope to have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 28, 2013

This hotel is relatively new and the lobby, rooms are very nice. Whitney at the front desk is very accommodating. My only complaint is that they nickel/dime you to death. The first time we stayed - had to pay for Internet. Second time it was the coffee $2.50 for coffee in a to-go cup. All the other Marriott give complimentary tea coffee bard in the lobby, not this hotel. But all in all it was a good area.yy

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ihall41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Hotel Newport News at City Center

Property: Marriott Hotel Newport News at City Center
Address: 740 Town Center Drive, Newport News, VA 23606
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Hotel Newport News at City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
A top choice among hotels in Newport News, VA, Marriott Hotel at Newport News City Center allows guest to discover stylish accommodations combined with substance. Our Newport News hotel's guest rooms and public spaces offer many convenient and enjoyable amenities for business and leisure travel. Accommodations are designed with comfort in mind, offering spacious work desks, plush Marriott bedding, and free Wi-Fi. At our hotel, you will find a restaurant, indoor pool, and additional perks on our Concierge Level. For corporate travelers, we provide ample event space for conferences and meetings. Stay with us at Marriott Hotel at Newport News City Center and enjoy a superb location near shopping, entertainment, and more in Newport News, VA. ... more   less 
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

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