We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Typically good Marriott”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Marriott Hotel Newport News at City Center
Ranked #4 of 38 Hotels in Newport News
Certificate of Excellence
Vienna, VA
Level Contributor
220 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Typically good Marriott”
Reviewed November 27, 2012

Overall a good place to stay in a quiet, upscale location in the Newport News City Center. It's a walkable town center type area.

Exterior: reflects the general Newport News City Center architecture - modern with a distinct colonial influence

Interior common areas: the six year old hotel is more modern than the exterior but not quite approaching the current contemporary Marriott design; adjacent garage accessible via a meandering interior route through the conference center

Service: front desk staff was okay (knowledgeable, professional, but distracted) on Saturday night, great (knowledgeable, professional, friendly, helpful) on Sunday morning

Rooms: consistent with the current contemporary Marriott design including furniture with clean lines, a flat panel TV, and extra outlets at the night stands and at the desk (newer Marriotts have a few more at the desk); room and bathroom size was adequate, somewhat small, and typical for newer Marriotts; notable was the deeper bathtub that could hold water at least 12 inches deep; wifi speed was fine, but the hotel was lightly occupied on this holiday weekend.

Restaurant: only had breakfast; typical Marriott breakfast buffet spread included house made corn beef hash (not canned)

Lounge: very friendly bartender, good with local information, helpful getting us dessert shortly after the kitchen closed

Room Tip: More interesting panoramic view on the side facing the City Center fountain (same side as conference...
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Oski_Bear_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NNManager, Manager at Marriott Hotel Newport News at City Center, responded to this review, December 6, 2012
I would like to thank you for the kind words you expressed about the Newport News Marriott at City Center. Your detailed description of our hotel will provide the necessary insight to our guests that are interested in staying with us in the future.
As you described, the interior of the hotel is in great shape for being almost seven years old. We are in the process of working on our renovation plans for the future to change our interior lobby look into Marriott's modern concept.
I am sorry that the front desk desk appeared distracted upon checking in, but I am glad that it did not deter from the high service quality you should expect from a Marriott. For example, I was pleased to hear that the bartender went the extra mile in accomodating your request for dessert after the kitchen closed that evening.
Thank you again for all your kind words and I hope you have an opportunity to visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

527 reviews from our community

Traveler rating
    262
    165
    57
    24
    19
See reviews for
119
80
24
237
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Roanoke, Virginia
Level Contributor
58 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 5, 2012

My husband and I stayed at the Marriott after our wedding--they even let him pick the specific room to have a view of the fountains. Again, I was at the Marriott this year to help coordinate a wedding. Everything that was needed was provided. The staff was friendly and accommodating, the area perfect for pictures, and the food excellent (ask for the smoked gouda au gratin potatoes--they are to die for). All in all, I've not had a bad experience either as a guest or as a coordinator.

Room Tip: Ask for a view of the fountains!
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TheTwoSkis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NNManager, Manager at Marriott Hotel Newport News at City Center, responded to this review, December 6, 2012
You are right!!!! Our hotel is a wonderful location for holding all of your special events. We understand how important it is to provide a stress free experience during weddings and special occasions. Our catering team, our banquet team and all of our staff work together to provide perfect experiences for your wedding event. I am glad that you chose to host your wedding at the Newport News Marriott and I hope that, as a coordinator, you are able to work with our wonderful staff on future events here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, Virginia
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 17, 2012

Stayed here in September for a week-long conference for work. The facilities were excellent for training/conferences and I would imagine banquets. Very pretty location and clean/pretty hotel. There is a nice coffee shop next to the hotel, and a the hotel has decent food. Breakfast via roomservice is reasonably priced and there is a wide selection. Recommend the heart-healthy french toast. It's delicious and can feed two people.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ers1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NNManager, Manager at Marriott Hotel Newport News at City Center, responded to this review, December 6, 2012
I am pleased to hear that your week long conference was successful. Being away from home for that long can be stressful and having a great place to stay that provides both a relaxing environment and a great work environment can make it so much easier.
Having Aroma's (the coffeeshop that you mentioned), as well as all the other shops and restaurants located in City Center, is definitely an asset to the hotel. I am glad you found the food at the hotel to be great and thank you very much for the recommendation of the french toast as it is a favorite among many of our guests.
Thank you again for your comments and we hope you have an opportunity to stay with us again either for a future conference or for a relaxing weekend away.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 7, 2012

We stayed at this property for one night. We are platinum members but upon check-in, this is what we got:
1. No concierge/executive level room
2. No upgrade
3. A room immediately adjacent to the noisy elevators
4. Excuse from the manager that the hotel was booked and this property does not block rooms for customers ahead of time so we were just out of luck
5. One very dirty, stained room (from curtains to bed coverings)
6. Small double beds with uncomfortable pillows (as previously noted)
7. One coupon for 2 to eat breakfast (even though we're a family of 4) - the lounge was closed for the weekend so most Marriott's tend to give us coupons so our entire family can eat and not just half of us.... the only silver lining in this very dark cloud was that the restaurant manager, after some discussion, did allow our entire family to eat breakfast at no additional charge

With a child in school in the area, we will be visiting quite often over the next few years but will most definitely choose another nearby hotel.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AdventurersX04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NNManager, Manager at Marriott Hotel Newport News at City Center, responded to this review, December 6, 2012
Thank you for the information you provided in reference to your stay at the Newport News Marriott at City Center. I am extremely sorry that your experience as a Platinum Marriott Rewards member was certainly not up to your expectations.
The condition and quality of your room was certainly unacceptable by our standards. We have very high expecations of our housekeeping and maintenance staff and we obviously fell short with your room. We also try to upgrade or provide a room on our Concierge Level to all of our Platinum members that check into the hotel. I apologize that the excuse you received is that we do not prepare for these arrivals ahead of time and therefore cannot guarantee these particular rooms for our most valued members. I assure you that this is not true as we value each and every guest that checks into the hotel and try to prepare to accomodate everyone to the best of our abilities.
I was pleased to here that the Restaurant Manager stepped up and provided breakfast for your entire family. While there is no Marriott standard as to what hotels should be providing our Platinum and Gold Marriott rewards members on the weekends when the lounge is closed, with the amount of challenges you had already experienced we certainly should have provided you with additional coupons for your entire family. I am glad that he represented Marriott very well and took care of the situation.
It is through your constructive feedback that I will be able to improve our level of service to our future guests and ensure that they are not inconvenienced the same way. Thank you again for you continued loyalty to the Marriott brand and I apologize again that your stay with us fell short of your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanford, North Carolina
Level Contributor
189 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed September 30, 2012 via mobile

Came into town to visit friends. We had a beautiful room with an incredible view of the fountain. Did not make it to the exercise room because the weather was perfect to walk around fountain and the shops at City Center. The fountain is lit up at night and very captivating. Room was clean, bed comfortable. A previous reviewer wrote of the two pillow sizes, yes very square and large or little and fat. The large square ones were great for watching tv but neither comfy for sleeping. (possibly just a preference, hubby did not seem bothered at all). After reading about the concierge level in other reviews, I am curious, it was never mentioned to us. The location was perfect, keeping us out of New Port News traffic but convinient to everywhere we wanted to go. We did not eat at hotel. Overall I would come back, military rate made this a super affordable option in an incredible location.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank IMHO2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 29, 2012

Recent weekend stay gave us a clean, modern, large room with a nice view. The staff was accomodating with upgrade and thanked us more than once for staying with them. Nice touch, travelers like to hear that every so often. If you are Marriott Platinum level, they offer breakfast for two complimentary. Many other Marriotts and Rennaissance hotels do not. Convenient to main roads and getting to our conference site was just a matter of minutes. Will definitely recommend and use again when we're in the area. Keep checking Marriott website for better rates as your travel date approaches.

Room Tip: Ask for an upgrade, especially if you are a Marriott Silver, Gold or Platinum level guest. Hotel is...
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank flightlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hopewell, Virginia
Level Contributor
437 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed September 23, 2012 via mobile

The VDA held its annual Business mtg here. The hotel is very convenient from 64 in Newport News. The facility was very clean and wonderful views of the lake it was built on. There are restaurants near by (the hotel has some we just didn't use them) and the rooms were very nice clean big and comfortable. I would return if the need arrises

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank molarman26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Newport News
2.3 mi away
Hampton Inn & Suites Newport News (Oyster Point)
0.7 mi away
Holiday Inn Express & Suites Newport News
1.6 mi away
Hilton Garden Inn Newport News
Hilton Garden Inn Newport News
#3 of 38 in Newport News
490 reviews
Show Prices
Show Prices
Show Prices
2.6 mi away
Courtyard Newport News Airport
Courtyard Newport News Airport
#6 of 38 in Newport News
241 reviews
1.8 mi away
Hampton Inn Newport News-Yorktown
25.0 mi away
The Founders Inn and Spa
The Founders Inn and Spa
#11 of 109 in Virginia Beach
1,099 reviews
Show Prices
Show Prices
Show Prices

Been to Marriott Hotel Newport News at City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Hotel Newport News at City Center

Property: Marriott Hotel Newport News at City Center
Address: 740 Town Center Drive, Newport News, VA 23606
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Hotel Newport News at City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
A top choice among hotels in Newport News, VA, Marriott Hotel at Newport News City Center allows guest to discover stylish accommodations combined with substance. Our Newport News hotel's guest rooms and public spaces offer many convenient and enjoyable amenities for business and leisure travel. Accommodations are designed with comfort in mind, offering spacious work desks, plush Marriott bedding, and free Wi-Fi. At our hotel, you will find a restaurant, indoor pool, and additional perks on our Concierge Level. For corporate travelers, we provide ample event space for conferences and meetings. Stay with us at Marriott Hotel at Newport News City Center and enjoy a superb location near shopping, entertainment, and more in Newport News, VA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Travelocity, TripOnline SA, Marriott, Priceline, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Marriott Hotel Newport News at City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing