We stayed at this property for one night. We are platinum members but upon check-in, this is what we got:
1. No concierge/executive level room
2. No upgrade
3. A room immediately adjacent to the noisy elevators
4. Excuse from the manager that the hotel was booked and this property does not block rooms for customers ahead of time so we were just out of luck
5. One very dirty, stained room (from curtains to bed coverings)
6. Small double beds with uncomfortable pillows (as previously noted)
7. One coupon for 2 to eat breakfast (even though we're a family of 4) - the lounge was closed for the weekend so most Marriott's tend to give us coupons so our entire family can eat and not just half of us.... the only silver lining in this very dark cloud was that the restaurant manager, after some discussion, did allow our entire family to eat breakfast at no additional charge
With a child in school in the area, we will be visiting quite often over the next few years but will most definitely choose another nearby hotel.
- Official Description (provided by the hotel):
- A top choice among hotels in Newport News, VA, Marriott Hotel at Newport News City Center allows guest to discover stylish accommodations combined with substance. Our Newport News hotel's guest rooms and public spaces offer many convenient and enjoyable amenities for business and leisure travel. Accommodations are designed with comfort in mind, offering spacious work desks, plush Marriott bedding, and free Wi-Fi. At our hotel, you will find a restaurant, indoor pool, and additional perks on our Concierge Level. For corporate travelers, we provide ample event space for conferences and meetings. Stay with us at Marriott Hotel at Newport News City Center and enjoy a superb location near shopping, entertainment, and more in Newport News, VA. ... more less
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- Also Known As:
- Marriott Newport News At City Hotel Newport News
- Newport News Marriott