My two young daughters and i were met by Jason the front desk clerk. After slipping him a "twenty" and asking for an upgraded room he ends up giving me a downgraded room. After alerting him of this he gives me back the same room, different location and because i took responsibility for this blunder i let him keep the cash, Ok my fault ball one. Ten minutes later i'm slipping in the shower because there is no shower mat and according to Jason there never was or ever will be a shower mat, strike one. Next, i go to put creamer in my coffee and wala, no creamer. I called the front desk three times but alas still no creamer. Little did i ( or Jason ) know that some incompetent put it by my door without knocking, stike two.
Its important that i include Prashant, the hotel manager at this point because i feel he plays a pivitol role. You see, as this was all happening the first night Prashant was on top of this. He gave us free movie tickets, candy and even sent a gift basket to the room. This sounds all well and good but like a good pitch you have to follow through, right? EEEEEEEE (Buzzer). Here comes the pitch: When i made reservations i told them of the neccessity of a healthy and always available pool. Jason assured me weeks prior to our visit that their pool is indeed an indoor pool and is always available to it visitors. Well, my children and i went to the pool our second night stay and EEEEEEEEEEEE, no pool. Seems they had a problem with the filter and it wasn't until 10:00pm that it was finally made available, strike three. Included as well was a dirty blanket that smelled like old food that i requested be washed to no avail.
To their credit it rained our first night there and we stayed dry.
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- Also Known As:
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- Hilton Newport News