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Hilton Garden Inn Newport News
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Reviews (552)
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All reviewsfront deskmade to order omeletsmovie theatergrocery storebreakfast stafffamily reunionbeautiful lobbybusiness centerclean hotela great staybreakfast was deliciousfresh fruitthe hotel staffpool and hot tubdefinitely stay here againenjoyed my stayclose to the airport
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Reviewed April 30, 2014

Pros:
- The hot, made-to-order breakfast was delicious, convenient, and a good value (although not included in room price)
- The building is modern and attractively decorated
- Fireplace and seating in lobby/lounge is a nice feature

Cons:
- The shower head in our bathroom leaked profusely. They addressed the issue promptly when we called the front desk, but it still needed more work after that.
- The HVAC unit in our room started rattling obnoxiously after a few minutes of use, which caused us to wake up a lot in the night.

Stayed: April 2014, traveled with family
1  Thank Jonathan_Sullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014 via mobile

This hotel is in great shape. The rooms and the facilities were all very clean. Housekeeping was very thorough. What made our trip was the gentleman at the front desk. I have traveled all over and am loyal to this hotel chain and he was hands down the most helpful, professional, friendly staff member I have ever encountered. I don't have enough good things to say.

Stayed: April 2014, traveled with family
Thank DiddioMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

This is an extremely nice hotel for the price. We were more than satisfied. I would recommend this hotel to anyone traveling in the area. We will be using Hilton Garden Inn in the future. Great place!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Dalman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

We stayed at this HGI for a weekend trip to Tidewater. Newport News is a pretty central spot for trips to Williamsburg, Jamestown, Norfolk, and VA Beach. The lobby is lovely, and there was usually free coffee available (though it wasn't always hot). Rooms have refrigerators and microwaves, which is very convenient. Staff was uniformly friendly, helpful, and professional. Nice pool and hot tub area. Good fluffy towels. Neutrogena bath products. Typical uncomfortable hotel pillows. TV remote is a little difficult to operate. Our room was a little noisy every time the people above us used the bathroom. I think the one thing that would keep me from staying here again is the breakfast -- it's $10 for a buffet that isn't really any better than most free hotel breakfasts. There's a super-friendly guy cooking eggs to order and a very sweet Asian woman waiting tables. But we could never eat $10 worth of this kind of food -- for that much money I'd go to a good breakfast place. We did take advantage of the free coffee. Rooms have Keurig coffee makers, though the K-cups they provide are not great. We bought a box of K-cups and made our own coffee.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Magpie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014

The room was huge. Very clean and the staff were extremely nice. Greeted as I came in the door.Hotel overall very clean. The pool and hot tub were a welcome surprise. This hotel is closed to shops and many food locations. It's easy to pick everyone's favorite meal. It is also close to the highway so easy on and easy off. I highly recommend this hotel. Whenever I'm in the neighborhood, Ill stay here.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank donnacQ1175JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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