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“Awesome place to crash the family”

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Hilton Garden Inn Newport News
Ranked #3 of 38 Hotels in Newport News
Certificate of Excellence
Newport News, Virginia
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Awesome place to crash the family”
Reviewed May 1, 2014

My family visited me a few weeks ago and I put them up in this hotel due to its location and the property brand. I'm very pleased with Garden Inn brand, and when I need to make reservations, I know exactly what I am getting: An upscale room, a reasonable price and a decent location. This was no exception. I checked out the rooms before my parents came into town, and there were no surprises. My parents said that the beds were amazing with the adjustable firmness (a feature I hadn't used previously) and the staff were overly friendly and helpful. Once again, another job well done.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donald A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
    326
    113
    40
    15
    8
See reviews for
185
97
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
McLean, Virginia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 30, 2014 via mobile

Pros:
- The hot, made-to-order breakfast was delicious, convenient, and a good value (although not included in room price)
- The building is modern and attractively decorated
- Fireplace and seating in lobby/lounge is a nice feature

Cons:
- The shower head in our bathroom leaked profusely. They addressed the issue promptly when we called the front desk, but it still needed more work after that.
- The HVAC unit in our room started rattling obnoxiously after a few minutes of use, which caused us to wake up a lot in the night.

Stayed April 2014, traveled with family
Helpful?
1 Thank Jonathan_Sullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mocksville, North Carolina
Level 4 Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 28, 2014 via mobile

This hotel is in great shape. The rooms and the facilities were all very clean. Housekeeping was very thorough. What made our trip was the gentleman at the front desk. I have traveled all over and am loyal to this hotel chain and he was hands down the most helpful, professional, friendly staff member I have ever encountered. I don't have enough good things to say.

Stayed April 2014, traveled with family
Helpful?
Thank DiddioMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, United States
1 review
Reviewed April 23, 2014

This is an extremely nice hotel for the price. We were more than satisfied. I would recommend this hotel to anyone traveling in the area. We will be using Hilton Garden Inn in the future. Great place!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dalman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, GA
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 23, 2014

We stayed at this HGI for a weekend trip to Tidewater. Newport News is a pretty central spot for trips to Williamsburg, Jamestown, Norfolk, and VA Beach. The lobby is lovely, and there was usually free coffee available (though it wasn't always hot). Rooms have refrigerators and microwaves, which is very convenient. Staff was uniformly friendly, helpful, and professional. Nice pool and hot tub area. Good fluffy towels. Neutrogena bath products. Typical uncomfortable hotel pillows. TV remote is a little difficult to operate. Our room was a little noisy every time the people above us used the bathroom. I think the one thing that would keep me from staying here again is the breakfast -- it's $10 for a buffet that isn't really any better than most free hotel breakfasts. There's a super-friendly guy cooking eggs to order and a very sweet Asian woman waiting tables. But we could never eat $10 worth of this kind of food -- for that much money I'd go to a good breakfast place. We did take advantage of the free coffee. Rooms have Keurig coffee makers, though the K-cups they provide are not great. We bought a box of K-cups and made our own coffee.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Magpie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
Reviewed April 22, 2014

The room was huge. Very clean and the staff were extremely nice. Greeted as I came in the door.Hotel overall very clean. The pool and hot tub were a welcome surprise. This hotel is closed to shops and many food locations. It's easy to pick everyone's favorite meal. It is also close to the highway so easy on and easy off. I highly recommend this hotel. Whenever I'm in the neighborhood, Ill stay here.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank donnacQ1175JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 19, 2014

You can't go wrong with Hilton. The things that matter in place and great quality. I felt the sincere care for customer details across all items. to mention a few as I arrived at airport I noticed how swiftly and kindly the shuttle got me to hotel. Clean and fresh bath towels not worn out. All amenities were of top quality. Desk clerks were swift to resolve any adjustments. Pastor Donnie W Bryant USAF Retired

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank donnieb501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Newport News

Property: Hilton Garden Inn Newport News
Address: 180 Regal Way, Newport News, VA 23602-9446
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newport News
#2 Romantic Hotel in Newport News
#3 Family Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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