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“Hilton Garden Inn Newport News” 5 of 5 stars
Review of Hilton Garden Inn Newport News

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Hilton Garden Inn Newport News
3.0 of 5 Hotel   |   180 Regal Way, Newport News, VA 23602   |  
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Ranked #3 of 40 Hotels in Newport News
Certificate of Excellence
El Paso, United States
Level Contributor
5 reviews
5 hotel reviews
“Hilton Garden Inn Newport News”
5 of 5 stars Reviewed December 3, 2013

Very good hotel. Comfortable rooms, good food, friendly and helpful staff. The facilities and common areas are well maintained and it was a pleasure to stay there. Great location right next the freeway and close to shopping and restaurants. I will definately be staying there again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Roy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

Traveler rating
    253
    97
    27
    10
    4
See reviews for
142
76
26
116
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Topeka, Kansas
Level Contributor
80 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed November 17, 2013

I'm just not sure I have ever understood the logic behind this brand. The property is really nice and clean. Well groomed landscape with a very friendly staff. But none of this matters if you can't get the room reservations correct, the service may be with a smile, but only if you get service.
So once again they put the driver in the Handicap Accessible room, I'm really beginning to think that hotels all think that drivers must be handicapped. But that's a whole different story.
The room was clean and very roomy. Lots of space. The mattress however is somehow adjustable to fit your own firmness, but either mine didn't work or it was wore out, and one side was real soft and the other was real hard. The TV remote took forever to flip channels. The internet worked good, but I wouldn't try to stream a movie.
My room never got refreshened, and I am sure it was because they somehow thought I was checking out, after my first night. Then when they found out I was there for two nights they still didn't service the room. Then to find out they added another night. They where so confused. I just need the room for two nights. Not one, Not three, but TWO. It would have been nice to have my coffee replaced and fresh towels in my room.
So on the last morning I decided to try the breakfast. What did I get, I got two eggs cooked to order and put on a cold plate, then the food in the buffet was luke warm. This all for $10, I knew the price wouldn't be the cheapest, but still I thought it might at least be hot. Not a great way to finish my stay. The coffee wasn't even that hot. I was in no way going to eat the sausage, of which I can say they had a choice of patties and links. Who wants sausage that was cooked in a deep fat fryer until it was black. It didn't even appear to look good. I know I should have just left at this point, but I was not smart and didn't leave myself time to go somewhere else to eat. Makes you feel kind of trapped. What is really bad, is online they are promoting free breakfast on their website with a Friday or Saturday night stay. My $10 was not what I call free.

BOOK A WEEKEND STAY AND BREAKFAST IS ON US.
Reserve your weekend stay (Friday and/or Saturday) between November 1, 2013 and March 30, 2014 (U.S. only), and you’ll get a complimentary, cooked-to-order breakfast. To aid in the fight against hunger, we’ll help Feeding America secure 675, 000 meals on behalf of local food banks in the U.S. It’s “Breakfast with Heart!”

For me the overall value is not good at all. For the prices they charge the service should be much better and well organized. I can say they had a lot of staff, but I have no idea why things weren't getting done. Coffee in the lobby was out twice during the stay. The breakfast cafe only had one cook and one server, so if they did get busy they would not have been able to handle it.

Room Tip: Plan to get your breakfast somewhere else. The cooked to order isn't what its all cracked up to...
See more room tips
  • Stayed November 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank dkrug10042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed November 16, 2013

Very nice and fairly new hotel, enjoy the free breakfast at Hampton Inn, but the breakfast was definately better at the Garden Inn, so you pay for it. Comfortable beds you can self adjust firmness on, great exercise facility, located close to several places to eat also.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymarket, Virginia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 13, 2013

Enjoyed my recent stay at the Hilton Garden Inn in Newport News. Was traveling with a friend who picked the hotel and everything was as nice as it good be for what I considered a moderate price. My impression was that everything was very clean and quiet. I especially enjoyed my made to order omelet for breakfast and the nice hot shower in the morning. The bed was very comfortable and my room was quiet. There was even a comfortable chair for reading. Could not ask for anything more.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathy20169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 7, 2013 via mobile

The entire staff is extremely friendly and for business travelers accessing the internet is extremely easy as well breakfast is hot and worth the extra $$ if you are not either gold or diamond hilton honors member

Stayed November 2013, traveled on business
Helpful?
1 Thank Syd0602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 7, 2013

The overall hotel and staff were great, but the beds were horrible! Tossed and turned all night long; I woke each morning with a backache and headache. The hotel proximity to good dining and shopping was great. The only thing that would make me stay elsewhere on my next trip is strictly the quality of sleep!

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Virginia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 6, 2013

Very nice accomodations, breakfast is extra but worth the cost. When traveling on business, I would recommend this hotel. The staff is friendly and helpful and computer and printing services are readily available for the business traveler.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Vandivere H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Newport News

Property: Hilton Garden Inn Newport News
Address: 180 Regal Way, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newport News
#2 Romantic Hotel in Newport News
#3 Family Hotel in Newport News
#4 Best Value Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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