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“overall a nice place to stay”

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Hilton Garden Inn Newport News
Ranked #3 of 39 Hotels in Newport News
Certificate of Excellence
Reviewed March 13, 2013

stayed in a room wih two queen beds. the hotel and room was clean. had to pay extra for breakfast and a cot. so the rate of the room was good till you added in the extras. nice exercise room. the spa was out of service but the pool was fine. I would stay there again. Overall a good experience.

  • Stayed: March 2013, traveled with friends
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3  Thank yohn2555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 - 457 of 527 reviews

Reviewed March 8, 2013

Just a quick 1 night stay. Arrived at the airport at midnight. Called the hotel for their free shuttle and they were already there. I was at the hotel in 10 minutes. Check in was easy and friendly. Shuttle drivers were very friendly. Overall the hotel is a typical Hilton Garden Inn, nice rooms, comfy beds, and free internet, but the staff made the stay very pleasant. I guess it's that southern hospitality. Would definitely return.

  • Stayed: March 2013, traveled on business
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1  Thank LocoTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

Exceeded my expectations. Front desk staff were very welcoming and friendly. Mattress and linens were great. Usually choose Hampton Inn - will use Hilton Garden again in future. Only difference is that breakfast is not included.

  • Stayed: March 2013, traveled solo
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Thank Diana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2013

I LOVED this nice, quaint, clean, hotel. The people here were amazing and they cared about your stay. Even the guests were happy (I think partially due to the staffs attitudes). Nice breakfast with custom omlettes and the chef who worked the day I was there made the best omlette I've had in a long time.

Room Tip: No bad rooms.
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  • Stayed: February 2013, traveled on business
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

After experiencing a tremendous lack of customer service or no customer service by Delta Airlines after a lengthy delay and the flight cancellation...a complimentary shuttle ride provided by the Hilton Garden Inn...a courteous, personal greeting from manager Prashant Patel to our shuttle upon arrival...complimentary waters, an awesomely clean and roomy king suite....and an excellent dining atmosphere....all helped turn a terrible airport experience into a remarkable night! Thank you, thank you, thank you!!!

Stayed: February 2013, traveled on business
Thank Redgagrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

Even though the room smelled musty, probably due to the in room air conditioning unit, it unfortunately not all that unusual for most hotel rooms to smell even worse. I don't know how to overcome the problem. In any event, the room was very clean, fresh linens, a nice selection of pillow firmness on the bed. Granite countertops and the little kitchenette was nice; however, some utensils other than coffee stirrers would be nice. The little coffee pot was difficult to operate and I didn't care for the Bath and Body Works shampoo and conditioner, but the other Neutrogena soaps were nice. When I checked in I was told that breakfast was served in the lobby on Saturday from 7 to 11. It made it sound like it was included with the room. Luckily, we did not take any of the food that had been sitting out and looked old prior to finding out it was an additional cost of $8.95 per person. We went elsewhere to get a cup of yogurt and a juice. Even though I make it sound not all that great, it was a very attractive hotel, clean, and quiet. I've stayed at several hotels in Newport News and compared to some, it could be rated five stars. I'll probably stay there again or try another one or two.

Room Tip: Don't assume breakfast is included with the room even if they make it seem this is the case. Cla...
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  • Stayed: February 2013, traveled with family
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Thank Archer23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

Traveling with a feather allergy in a world doused with down pillows and blankets can be a nightmare! Fortunately, my stay at The Hilton Garden Inn in Newport News was a breathe of fresh air! I was so pleased with the impeccable service by Gervan at the front desk and the attention to detail provided by the executive housekeeper at this hotel. The room was clean and comfortable, the pool was relaxing and the hot tub was HOT! Most importantly, I didn't have to worry about my allergies or asthma! I definitely see why this hotel earned the top spot on Tripadvisor! Thank you Hilton Garden Inn- we will be back!

  • Stayed: February 2013
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2  Thank Joyunlimited14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Newport News

Address: 180 Regal Way, Newport News, VA 23602-9446
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newport News
#2 Romantic Hotel in Newport News
#3 Family Hotel in Newport News
Price Range: $100 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Number of rooms: 122
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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