Long story short - the cook staff were unable to deliver a medium-well steak, TWICE!
For a table of seven we spent nearly two hours at Outback Steakhouse waiting for our mothers steak to be cooked correctly. By the time her second steak had arrived we were all finished eating and after recognizing that once again, her steak was overdone, the manager asked if we wanted to try for round three, lol. We just wanted to get the heck out of there and go home!
Now my order and all the others were just fine and to be truthful, $15 for for a small steak and lobster tail is a great deal in my opinion. I guess the bread they serve is hit or miss - I am not find of it myself. Our waitress did a fair job but there were a few times when I was left looking around for waitstaff while sitting there with an empty drink. And drink we did since we were there just short of two hours. I imbibed a weekly share of Coke, lol.
Honestly, when the initial meals were finally served we had been there nearly an hour so far but no biggie - we were talking, enjoying each others company, etc. We all cut into our steaks and my mothers seriously looked and felt like a piece of shoe leather. Again, she had ordered medium-well, nothing fancy. I had imagined that her second piece of steak would be out in no time at all but to our surprise it took another 15-20 minutes. When that piece came out is was not much better.
In the end they offered her a free desert since we had all be sitting, and waiting, and twiddling our thumbs, and waiting, we just wanted to leave. My mother did not even eat her over cooked steak, we packed up and left.
I doubt we will return anytime soon...