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“First impression from staff hit a sour note” 4 of 5 stars
Review of Holiday Inn Express & Suites Newport News

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Holiday Inn Express & Suites Newport News
Ranked #8 of 40 Hotels in Newport News
1 review
“First impression from staff hit a sour note”
4 of 5 stars Reviewed July 3, 2014 via mobile

First thing that happened upon check in was that a negative comment was made about my home state. So rude! This was my first visit to New Port News, but i would never make a comment about your city based on all the negative things I've read online. People from West Virginia have better manners than that. The hotel itself was nice, clean, and quiet.

Stayed June 2014, traveled with friends
Helpful?
Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, July 8, 2014
Dear Robin,

We apologize for the first impression you received upon check-in. Rest assured that this is not tolerated and will be addressed immediately. We value business from every part of the globe. Thank you for your valuable feedback and we're so glad you enjoyed the rest of your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    77
    60
    16
    5
    3
See reviews for
73
19
8
33
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Lynchburg, Virginia
1 review
5 of 5 stars Reviewed May 22, 2014

This hotel was well located to my business in Oyster Point Business park. I was a late arrival but my room was ready, clean, and quiet. The staff was friendly and accommodating and would return here anytime I'm back in the area.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, June 17, 2014
Thank you for taking the time to let us know about your experience with us. We pride ourselves on service and having a clean establishment. Thank you once again and we look forward to seeing you when you're back in Newport News
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 20, 2014

I traveled with my Wife for our Annual Church District Conference,we ended up staying 4 minutes from hotel where conference was being held..Well i thought for sure we had gotten lesser lodging...how wrong i was... Wow ! this hotel is so well taken care of, night & day desk check-in ladies : Dametria & Tarnisha were so very pleasant and professional,i like to name people, thanks to :Aundrea breakfast hostess,Mary & Michelle C. for our wonderful housekeeping,Chief engineer Will who was working steadily but took time to speak to me and was so engaging in our conversation,also Dan Cullinan who was making his rounds stopped to make sure i was pleased with service and was there anything else i wanted or needed..well where i come from that is GOOD WONDERFUL SERVICE !.. 10+ on overall service and Professionalism !

Room Tip: Just ask for Ms Tarnisha Banks front office Mgr.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dapperdon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, June 17, 2014
I cannot thank you enough for staying with us writing such a wonderful 5-star review of our Holiday Inn! It is fantastic to hear that you love our service. We're so glad our staff made such impact on you. We are flattered that you think so well of us and look forward to having you back in our home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, North Carolina
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 19, 2014

I booked a 3-star hotel through Hotwire and was assigned this hotel. This is a nice, clean hotel, located just off I-64. The lobby is nicely appointed, the elevators and the interior corridors are clean. The room was very nice, with attention to detail:
1. HVAC controlled by a digital thermostat on the wall with an auto or fan on option.
2. Round glass table with nice ice bucket and 4 glass old-fashion glasses (nice touch).
3. Flat screen TV with HD programming and the ability to order PPV movies, plus a DVD/VCR combo attached so that you can watch your own movies (I didn't try it, though).
3. Refrigerator/Microwave combo (no freezer, though).
4. Single-cup coffee maker with signature coffees. In addition to foam cups, there are 2 ceramic mugs (another nice touch).
5. Pillow-top double beds with 2 firm and 2 soft pillows.
6. Large work desk with mesh executive chair.
7. Large & comfortable easy chair.
8. Large clean bathroom with Holiday Inn/Holiday In Express signature shower head.

While breakfast is not included, $5.00 extra gets you breakfast for up to 2 adults and 2 children. The breakfast is in the Italian restaurant, which is a part of the hotel. This is a much better set-up than most hotels, as waitresses seat you, take your drink order and clear your table (don't forget to tip them for their service!) and you eat with real plates and silverware. The hot bar is served out of Chaffing Dishes and the food is good quality. The day we were there, they had the following: Scrambled eggs with cheese, fresh cooked bacon, hash browns, fresh cut fruit (honeydew, cantaloupe, watermelon & pineapple), yogurt, grits, link sausage, pancakes, waffle station and various danishes and bread. For other meals, there are only a few restaurant choices on J Clyde Morris Blvd., but there are many choices a few miles away on Jefferson Ave.

They have an indoor pool, but no Jacuzzi. The pool is open from 6am-11pm and temperature was posted at 75*. There were no towels at the pool the morning I swam. Luckily, I noticed that before I got in the pool. I had to go to the front desk to request one. There is also an adjacent workout room with treadmill, stationary bike, free weights and weight bench.

The only issue during my stay was with the young man that checked me in. He must have been new, as he gave me wrong information. Luckily, the other person at the front desk was more knowledgeable and corrected him. He gave me wrong pool times and didn't know about the breakfast offer. Furthermore, after I paid the $5 in cash for breakfast at check-in, he charged it to my room. So, my Express Check-out, which is slid under the door during the night, showed that I had a $5 balance, which was charged to my credit card. This meant that I had to go to the front desk to get it corrected.

I strongly recommend this hotel.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank usc33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, June 3, 2014
Thank you so much for such a wonderful description of our home! We look forward to seeing you again when you're in Newport News!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 17, 2014

Tried to check in at 9:00 am. Slept in the lobby for three hours. Slept on the parking lot for another three hours from 12:00 til 3:00. I told the front desk manager that my husband was really sick from a dialysis treatment. She wasn't able to help get us in a room. She said we can wait in the lobby if we want. I never want to stay at another Holiday Inn. I would rather pay more and be treated with dignity.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
2 Thank Sarah6717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, June 3, 2014
Thank you so much for your time. We sincerely apologize for the problems you experienced while you were in our home. Rest assure what you experienced will be passed on for discussion so we can avoid disappointing a guest in our home. We really appreciate all of your feedback. We strive to provide superior customer service. Thank you so much for your time. We hope to see you again when you're in Newport News.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 13, 2014

As truck drivers we stay at lots of Holiday Inns. Doug was great, after a very long day of driving, he made check in a beeeze. Also was very helpful telling about best local pizza & all of our other needs. Thanks Doug for a welcoming face after a long day.

  • Stayed May 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank truckdrivrforammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, July 8, 2014
Thank you for taking the time to leave your valuable feedback. Although everything you mentioned in your review you will experience at our property we have to give credit where credit is due. This belongs to the Holiday Inn Express in Newport News. I personally know Doug and the management and I will ensure that they will see your feedback. Good job Doug!!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2014

This hotel is very nice, the People are nice. It is a great location when traveling between Williamsburg and Virginia Beach. It seems to be close to a half way point between the two tourist locations. The rooms were nice, very clean. I would stay here again. Thank you.

Room Tip: Try to stay away from ice machine and elevators.
See more room tips
  • Stayed May 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, June 3, 2014
Thank you for taking time to leave us your valuable feedback. We love the fact you liked your stay. Please come back and see us when you're in Newport News.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Newport News

Property: Holiday Inn Express & Suites Newport News
Address: 943 J. Clyde Morris Blvd, Newport News, VA 23601
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 40 Hotels in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express & Suites Newport News 3*
Number of rooms: 122
Official Description (provided by the hotel):
Stay at the Newport News Holiday Inn Express & Suites, formerly the Holiday Inn and Suites Our award-winning hotel is conveniently located near the Newport News / Williamsburg International Airport, and Joint Base Langley-Eustis allowing you to reach your destinations effortlessly. Since our hotel is nestled in the heart of Newport News, work sites including the Naval Weapons Station, Northrop Grumman Shipbuilding, Boeing, NASA, Ferguson Enterprises and Jefferson Lab are just a few of the surrounding companies. We offer free high-speed internet and complimentary business center services making it easier for you to get work done efficiently. There is always something to do in Newport News, whether it's learning the rich naval history at the Mariner's Museum, visiting the endangered animals at the Virginia Living Museum, or relishing in the diverse cultures of the performances at the Ferguson Center for the Arts, we're happy to assist in planning your trip. Enjoy dining and shopping with us at the City Center, or the new Marketplace at Tech Center just a few miles from us. We at the Holiday Inn Express and Suites take great pride in our customer service and the amenities we offer our guests such as the free hot breakfast in the morning, our 24-hour convenience store, fitness center and our indoor heated pool. Let us help you plan your trip for business or leisure, we offer you what you need, stay smart and stay with us at the Holiday Inn Express and Suites! ... more   less 
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Also Known As:
Holiday Inn Newport News Hotel Newport News
Newport News Holiday Inn

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