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“Wish they were all this good”

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Holiday Inn Express & Suites Newport News
Ranked #6 of 38 Hotels in Newport News
Fort Worth, Texas
Level Contributor
298 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Wish they were all this good”
Reviewed August 16, 2012

Was here for business and even though my business was being conducted at another hotel, I insisted I stay here and it was worth it. Staff is great, rooms are large and comfortable. Breakfast....hold on...deep breath....has real scrambled eggs AND real thick bacon, not the see-through microwave kind. Will be back if we get back to Newport News for business or pleasure.

Room Tip: If you can get a suite. I heard absolutely no outside noise, bedroom is isolated enough that no hal...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, December 17, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay and our breakfast. Thank you again for your review! We look forward to having you stay with us again when you are in the area!
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190 reviews from our community

Traveler rating
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    19
    6
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Lockport, New York
Level Contributor
8 reviews
3 hotel reviews
Reviewed August 8, 2012

Nice clean room, comfortable bed, helpful, friendly staff. Easy access to I64. Short drive to Colonial Williamsburg. Pillows were different; 2 each of firm and soft to accommodate your preference. Did not eat in the restaurant as we were too busy in Williamsburg, but the dining room was filled as we passed it.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, December 17, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay. Thank you again for your review and we look forward to having you stay with us again next you are in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geleen, The Netherlands
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 8, 2012

We stayed here after visiting Williamsburg and it was a very nice hotel. It took me a little while to locate it but that might have been my sense of direction. Unfortunately there was no hot water that night because they were working on the pipes. This however did not bother us that much, we took a long hot shower in the morning... The beds were very comfortable, there were different pillows to choose from. The room looked very clean. ext door there is a family-owned Italian restaurant with great Chicken fettucini Alfredo pasta. I also did two loads of laundry in the hotel, very easy as they had two washers and dryers. Breakfast is not included, you can buy from roomservice but we went to a nearby Denny's restaurant (abt. 5 miles away).

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nanthahala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, December 17, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay. Sometimes, we have to have work done on our property which results to no hot water or even no water at all. These inconveniences are only temporary and unfortunately they are something that has to occur. We are happy to hear that the hot water being temporarily down was not too much of a bother for you. Thank you again for your review and we look forward to having you stay with us again next you are in the area!
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Pittsburgh, Pennsylvania
2 reviews
Reviewed August 7, 2012

I was scheduled to come there on 8-10-2012 for a 2 night stay, and a family emergency came up and I was not able to go. It was a family and friends rate and they would not cancel and they said that I would have to pay anyhow.
Well I called the hotel and talked to the manager named David on 8-7-2012 and I explained the situation, and he stated that he would cancel the reservation with NO CHARGE to me. I write and complain when there is a problem, so I am saying "THANK YOU" to David for helping me in my situation. When I can go there again I will make sure that I stay at that particular hotel. Again a BIG THANK YOU to David and the wonderful people at Holiday Inn. God Bless you all.

Stayed August 2012, traveled with family
Helpful?
Thank LaVernS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, December 17, 2012
Thank you for taking the time to submit a review. We are sorry that you were not able to stay with us this time, but we look forward to having you stay with us when you are in the area. David will be happy to hear about your kind words and we will pass this along to him. Thank you again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 3, 2012

As usual we were traveling with our basketball team for a tournament at the nearby Sportsplex. This hotel was the perfect place for us, it was in the heart of everything, and nothing was more than 5 miles away. Everyone from the Front Desk staff to the Cleaning Staff were so pleasant to talk to and eager to make our stay as pleasant as possible. Our entire group had a wonderful week long stay. The rooms were very clean, the bathrooms were spotless, and the common areas were relaxing. We will definitely make this our first choice for the tournament next year. Additionally, the staff at the Italian restaurant were awesome and accommodating. The food was plentiful and delicious!! Our boys really enjoyed the full breakfast!! Again...we really loved our stay and will stay here again! Thank you for making this trip a memorable one!!

Room Tip: At night there is a BBQ area, where you can sit and just enjoy the sounds of the crickets and the Hi...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MsBoricua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, December 17, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay with us and that you will be coming back next year. Thank you again for your excellent review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 21, 2012

We stayed at this hotel while visiting friends in Newport News. It is very nice and clean and the staff was very friendly.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sandym613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, December 17, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay. Thank you again for your excellent review! We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Unionville, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 27, 2012

Clean, clean, clean. Spacious comfortable suite. I don't believe there was one staff member that did not speak to you as you walked by. Not something you find everyday, very courteous, polite, friendly smiling staff. Hats off to Front office Manager David. You should be very proud of your staff. I have traveled much and i have NEVER had such positive contact with hotel staff members. Makes traveling much more enjoyable. Bar could have stayed open a bit longer than 10p, but that;s ok. Condiment packets for coffee & tea need more than one sugar & cream in each packet. that's the only negative about the entire place.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Troy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, December 17, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay. David will be happy to see this review and we will pass it along to him. Thank you again for your excellent review! We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Newport News

Property: Holiday Inn Express & Suites Newport News
Address: 943 J Clyde Morris Blvd, Newport News, VA 23601-1003
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 38 Hotels in Newport News
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express & Suites Newport News 3*
Number of rooms: 122
Official Description (provided by the hotel):
Stay at the Newport News Holiday Inn Express & Suites, formerly the Holiday Inn and Suites Our award-winning hotel is conveniently located near the Newport News / Williamsburg International Airport, and Joint Base Langley-Eustis allowing you to reach your destinations effortlessly. Since our hotel is nestled in the heart of Newport News, work sites including the Naval Weapons Station, Northrop Grumman Shipbuilding, Boeing, NASA, Ferguson Enterprises and Jefferson Lab are just a few of the surrounding companies. We offer free high-speed internet and complimentary business center services making it easier for you to get work done efficiently. There is always something to do in Newport News, whether it's learning the rich naval history at the Mariner's Museum, visiting the endangered animals at the Virginia Living Museum, or relishing in the diverse cultures of the performances at the Ferguson Center for the Arts, we're happy to assist in planning your trip. Enjoy dining and shopping with us at the City Center, or the new Marketplace at Tech Center just a few miles from us. We at the Holiday Inn Express and Suites take great pride in our customer service and the amenities we offer our guests such as the free hot breakfast in the morning, our 24-hour convenience store, fitness center and our indoor heated pool. Let us help you plan your trip for business or leisure, we offer you what you need, stay smart and stay with us at the Holiday Inn Express and Suites! ... more   less 
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Also Known As:
Holiday Inn Newport News Hotel Newport News
Newport News Holiday Inn

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