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“I would not have the slightest idea due to the fact I only...” 3 of 5 stars
Review of Microtel Inn & Suites by Wyndham Newport News Airport

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Microtel Inn & Suites by Wyndham Newport News Airport
Ranked #21 of 40 Hotels in Newport News
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392 reviews from our community

Traveler rating
    74
    97
    90
    67
    64
See reviews for
172
67
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62
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Virginia Beach, Virginia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 4, 2014

Upon first entering my room an inspecting the room, I noticed a burn "possible cigarette" on the window seat. then I noticed a stain on the comforter/duvet cover. When I called the front desk to ask for a change of linens they sent down what looked to be the front desk attendent's grandpa, complete with pajama's and poor english. Well grandpa showed up with another dirty comforter/duvet cover and when I told him that it wasn't acceptable he grudging left the room to find a cleaner looking one. When he returned with a clean on I watched him remake the bed. He took the fitted sheet off like it was on wrong or someone sleeping there previously had caused it to shift off the edge, Also the flat sheet looked crumpled like when someone gets in bed and pushes it to the bottom while still under the covers. Anyway that skeeved me out. What grossed me out more were the dirty shower walls. I took one of their rough towels and whiped the wall, only to find dust and grime. The hotel had free breakfast but it wasn't much to brag about. The juices were terrible and the cereal was of questionable freshness. I really though that the hotel wouldn't be so bad because it had the Wyndham name behind it but boy was I wrong. Wyndham should really put this place in check or revoke their name.

Room Tip: Only book if you're desperate.
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Aura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick P, General Manager at Microtel Inn & Suites by Wyndham Newport News Airport, responded to this review, November 19, 2014
Dear Guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 757 249 8355.


Sincerely,
Patrick Patel
General Manager
Microtel Inn & Suites Newport News
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
1 review
5 of 5 stars Reviewed July 3, 2014

Stayed here for a couple of weeks for business combined with a mini vacation and was very pleased with the accomodations.

Room was very comfortable and quite and the staff was pleasant and went out their way to make sure everything during my stay was enjoyable. Location was within walking distance to a number of very good restaurants and shops.

Patrick and the rest of the staff always took the time to answer any questions and always had a big smile for anyone they interacted with. That is something I don't see enough of when I travel these days. It was refreshing to see a staff that actually appreciates their guests.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BrianPou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick P, General Manager at Microtel Inn & Suites by Wyndham Newport News Airport, responded to this review, November 19, 2014
Dear Guest:

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 757 249 8355.


Sincerely,
Patrick Patel
General Manager
Microtel Inn & Suites Newport News
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News
1 review
2 of 5 stars Reviewed June 30, 2014

If we had gotten the room at a discount ($35-40) I probably would have ranked it higher because I would have expected less... But we ended up paying $90 a night. One of the beds had a dip in the middle, there were bugs in the room and it smelled. Normally, I'm not a complainer but our room was bad.

I must say that the staff was friendly, just the rooms were bad.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Glenda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick P, General Manager at Microtel Inn & Suites by Wyndham Newport News Airport, responded to this review, November 19, 2014
Dear Guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 757 249 8355.


Sincerely,
Patrick Patel
General Manager
Microtel Inn & Suites Newport News
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newport news
1 review
4 of 5 stars Reviewed June 27, 2014

The stay was great the hotel clerk Patrick was awesome and gave us a great rate with the situation I was in...only problem is check out was too early and the cleaning staff forget to check the fridge for food from the previous guest...

  • Stayed June 2014
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lunarray1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick P, General Manager at Microtel Inn & Suites by Wyndham Newport News Airport, responded to this review, November 19, 2014
Dear Guest:

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 757 249 8355.


Sincerely,
Patrick Patel
General Manager
Microtel Inn & Suites Newport News
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Newport News Airport

Property: Microtel Inn & Suites by Wyndham Newport News Airport
Address: 501 Operations Dr, Newport News, VA 23602-6990
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #21 of 40 Hotels in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Newport News Airport 2*
Number of rooms: 89
Reservation Options:
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Also Known As:
Microtel Inn Newport News Hotel Newport News
Microtel Hotel Newport News
Microtel Newport News
Newport News Microtel

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