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“Clean Room, Friendly & Helpful Staff”

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Comfort Inn Newport News/Williamsburg East
Ranked #12 of 39 Hotels in Newport News
GreenLeadersBronze level
Reviewed June 13, 2014

It has been many years since we stayed at a Holiday Inn Express. We would stay here again when visiting this area. It was quite and clean. It was close to I-64 and US 60. It was close to Yorktown, which is where we visited. Doug, who checked us in, was very nice and helpful. Great cookies and coffee! The breakfast was very nice and Hazel was delightful. The only issue that was no big deal, was our room smelled a little bit of cigar smoke. We were told that the fifth floor had been a smoking floor and they were in the process of making the hotel 100% smoke free.

Room Tip: They had no restaurant but had a continental breakfast. There are a few fast food chain restaurants...
  • Stayed: June 2014, traveled as a couple
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Thank Gregory C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded June 16, 2014

Thank you for writing a 5-star review about our Holiday Inn Express. We are so glad you enjoyed your visit immensely and will be sure to let Hazel and Doug know how much you appreciated their service. Thank you for also letting me know what we can do to make your next visit perfect. We look forward to welcoming you back soon.

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Reviews (96)
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29 - 35 of 96 reviews

Reviewed June 8, 2014

We checked in and DOUG could not have been nicer. He was so pleasant and welcoming. We greeted us with a kind smile and thanked us for being a loyal IHG member. We went to our room and we could not believe it- clean, large and had 2 burner stove top- microwave- fridge- cooking utensils as well as glasses, dishes, silverware. When I went up to get ice- 2nd floor- there were 2 washers- dryers, a snack machine, drink machine and ice. Nice quiet evening of rest with two firm pillows and two soft pillows. The next morning we went down for breakfast and GRETTA was there- what a gem! She had that breakfast area in tip=top shape- clean and welcoming. The variety of choices for breakfast was great- eggs, biscuits-gravy, sausage, variety of bagels/muffins and wonderful cinnamon rolls as well as fruit, cereal and fresh made pancakes. She was so kind and caring- THANK you for a job well done.
Then when we checked out- the young lady at the desk was also kind and caring- would stay there again definitely. Well worth the extra few miles we have to travel to go to the Hampton VAMC- much better then other one of their "sister" hotels that is in better location- but always has "issues" even though is in harbor in Hampton.

Room Tip: Just give them a chance= GREAT service- location and staff
  • Stayed: June 2014, traveled as a couple
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1  Thank Alice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded June 9, 2014

We cannot thank you enough for writing a 5-star review about your experience staying with us! My team and I are so glad you were pleased with the service, cleanliness, breakfast and room. All of our double rooms are more spacious with the amenities you described. We look forward to welcoming you back here again very soon.

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Reviewed June 8, 2014

Our room was very clean when we arrived, the front desk male could have been friendlier, the air in the room took a while to get going but finally did, in the morning Hazel was pleasant. You can tell she values her position and she loves what she does. She is a very sweet, caring lady and was so friendly to us.

  • Stayed: June 2014
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Thank Mnl001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded June 9, 2014

Thank you for staying with us and complimenting our staff and cleanliness. We are so pleased that you had a great experience with us and will work to make your next visit 5-star!

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Reviewed May 31, 2014

We felt so welcome the minute we walked in the door. apples and coffee were avaiable. We had to wait a few minutes waiting to check in because there was a problem with the group ahead of us. Doug patiently tok care of them and he did not disappoint us when we had a couple of minor issues He helped us patiently and with humor. The rooms were cleanand everyone we encountered were friendly. Doug even called our room to check and see if the problem was resolved Thanks for making our stay enjoyable Doug and other staff

Room Tip: i only was in one room on the 4th floor
  • Stayed: May 2014, traveled with friends
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1  Thank luvmomsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded June 2, 2014

Thank you for your 5-Star review of our Holiday Inn Express! We are so pleased that you enjoyed your visit immensely. I appreciate your compliments about Doug - he's a stellar employee and we'll be sure to pass on your kind words. Please visit us again very soon.

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Reviewed May 28, 2014

I booked with this property at the last minute on a day when I thought my son would not get a day pass from his base for the next day and he actually did. I tried to rebook with the hotel I had checked out of that morning and there was no availability. Actually I got the very last room available in the area, and at this property. The gentleman at the desk was extremely helpful when I called, and more than helpful when I checked in. He gave a great description of the amenities and property, and the room was very quiet for a last minute booking. The facility was extremely convenient for visiting my son as well!

  • Stayed: May 2014, traveled solo
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Thank Kelley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded May 29, 2014

Thank you so much for writing this lovely review about your visit with us. We are so pleased that you chose our Holiday Inn Express when visiting your son. I will be sure to pass on your compliments about the staff member who assisted you and let them know how much you appreciate the warm welcome you received. We'd love for you to rebook with us next time you come into our area and will do our very best to make your next visit a 5-star experience.

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Reviewed May 2, 2014

I was here three nights for business and will definately keep in mind to stay again. The front desk staff was phenominal (Michelle) during check in and co-incidently she was there when I checked out and she remembered me by name and room number. Great breakfast, the eating area was clean, organized and always stocked. My only negative experience was with the housekeeping of the room. Would have been nice if the room was vacuumed daily and the trash taken out. My apple core from day one was still there when I checked out. Cleaning supplies were also left in my room. The rest of the facility was clean though!

  • Stayed: April 2014, traveled on business
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Thank Reniio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded May 3, 2014

Thank you for staying with us and providing feedback about your experience. We appreciate your compliments of our service and public area cleanliness. I sincerely apologize for the issues you experienced and am taking immediate corrective steps and training initiatives. Thank you for letting us know what you liked and we can improve to make your next visit more enjoyable. We hope to see you again very soon.

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Reviewed April 17, 2014

We have stayed here 6 times during the past 2 months. It is just outside of Ft. Eustis. Very convenient to restaurants and shops. Quiet area of town. The staff is wonderful. Very helpful and friendly. All of the front desk managers are fabulous. The free breakfast is also great. The eating area is very clean. The attendant is so sweet and helpful. The food variety is good and everything is very fresh. Rooms are clean. Bathrooms are very clean, also. Plenty of parking and the grounds at the hotel are kept very pretty. They have efficiency rooms, regular rooms and their beds are so comfy.

  • Stayed: April 2014, traveled with family
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1  Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded April 18, 2014

I cannot thank you enough for staying with us frequently and writing such a wonderful 5-star review of our Holiday Inn Express! It is fantastic to hear that you love our service, cleanliness,breakfast, location, and green initiatives and were able to rest peacefully in a comfy bed. We are flattered that you think so well of us and look forward to continuing to welcome you back often. Best Wishes!

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Additional Information about Comfort Inn Newport News/Williamsburg East

Address: 16890 Warwick Blvd, Suite B, Newport News, VA 23603-1344 (Formerly Holiday Inn Express Newport News)
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Newport News
#7 Family Hotel in Newport News
Price Range: $75 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Newport News/Williamsburg East 2.5*
Number of rooms: 57
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Also Known As:
Holiday Inn Express Newport News Hotel Newport News
Holiday Inn Newport News
Newport News Holiday Inn

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