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“Fort Eustis Visit” 5 of 5 bubbles
Review of Comfort Inn Newport News/Williamsburg East

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Comfort Inn Newport News/Williamsburg East
Ranked #11 of 38 Hotels in Newport News
GreenLeadersBronze level
Newport News, Virginia
2 reviews
“Fort Eustis Visit”
5 of 5 bubbles Reviewed March 14, 2014

Friendly and helpful staff. Great proximity to Fort Eustis. Breakfast buffet was tasty and was well stocked. Cleaning staff was very efficient and effective. Grounds were neat and well maintained. Parking was plentiful. Wireless Internet access was free and the signal was very strong. Great selection of TV channels. Bed was very firm (the way I like it!). Plenty of pillows. Was able to keep the room very dark for sleeping. Very quiet. Plenty of accessible outlets for the iron, computer, and C-PAP.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wilbur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, March 18, 2014
Thank you for choosing Holiday Inn Express as your preferred hotel and for writing a 5-star review for us! We are so pleased that we exceeded your expectations and that you had a lovely experience. My team and I appreciate your compliments; we enjoy our work. Please let us welcome you back again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
    38
    19
    18
    6
    5
See reviews for
38
9
7
22
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Newport News, Virginia
1 review
5 of 5 bubbles Reviewed March 8, 2014

Consistent with all Holiday Inn Express hotels. Great location, just off I64, clean, remodeled, very reasonable. Great staff, Doug was great and checked to ensure everything was ok. We will definitely stay again.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, March 11, 2014
Thank you for your compliments about our hotel, location and staff. We're so pleased that Doug worked to make your visit with us extra special. Please visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Illinois
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

Nicely remodeled hotel with all the things needed for a good nights rest at a reasonable rate. Walking distance to some good restaurants. Friendly staff and decent breakfast. I would definitely stay again.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Illinoisjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim G, Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, December 30, 2013
We would like to thank you for posting a wonderful comments about our hotel. We do greatly appreciate your time and business. We will past your compliments on to our entire staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
5 of 5 bubbles Reviewed December 20, 2013

This hotel is quietly tucked away close to Fort Eustis Army Base. It is conveniently located right of interstate 64. It is located in a nice area. The hotel staff was Extremely Friendly.

As I was in the lobby working on school work, the cleaning staff was vacuuming and cleaning the tables keeping the appearance of the hotel welcoming.

This is a hotel I would absolutely recommend.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charcoal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim G, Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, January 27, 2014
I would like to thank you again, for staying with us. I do once again apologize about the situation the you had experienced with us during your stay. I have personally talked to both of my desk clerks as it pertained to them in this review. I am glad that you had called me directly about this situation first and that I had met your needs in customer satisfaction with the extra IHG Rewards Points. Our goal here at the hotel is to ALWAYS go above and beyond in Customer Satisfaction.
It would be an honor to have you as a guest in the future again at our hotel.
Thank You, AGM Jim G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 12, 2013

I was in town for less than 24 hours - looking for a place to get a few hours of sleep before my long 12 hour drive home. This was my first time staying at a Holiday Inn Express. On 11/2/13, I arrived at the hotel around 2:45pm. I had the pleasure of speaking with Doug. He had such a positive personality and seemed to really enjoy his job. He is such a huge asset to that hotel, I hope they know that. My check-in was speedy, under 5 minutes. I also recieved a special "goody bag" for being an IHG member. At this point, I was already impressed. I arrived at my room and it appeared clean and the king size bed looked inviting. Bonus points! Unfortunately, when I went to get into the shower, I noticed some small black hairs stuck to the shower curtain. It did make me wonder if the shower had actually been cleaned. But it was nothing that couldn't be overlooked. Overall, I was impressed by the room, the bed, and its size. My plan was to leave the hotel at approx 3:00AM on 11/3/13. My "speedy checkout" invoice had already been placed under the door, but I always like to make sure that I check-out with an actual person if at all possible. Unfortunately, when I made my way down to the lobby and front desk - I noticed that the female front desk staff member was sound asleep - head and face down on the desk. My boyfriend and I stood there for a few minutes, not sure what to do. I was actually hoping that she would wake up. Unfortunately, she didn't and we were out of time and needed to get on the road.
The next day, I phoned the manager of this facility about the sleeping employee. He was very friendly, apologized and indicated that this behavior is not the norm. He ended up placing some bonus points on my rewards account. I did not expect this, but it was appreciated. All in all - a good experience. Will definitely stay again if I'm in the area.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim G, Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, November 15, 2013
I would like to thank you again, for staying with us. I do once again apologize about the situation the you had experienced with us during your stay. I have personally talked to both of my desk clerks as it pertained to them in this review. I am glad that you had called me directly about this situation first and that I had met your needs in customer satisfaction with the extra IHG Rewards Points. Our goal here at the hotel is to ALWAYS go above and beyond in Customer Satisfaction.
It would be an honor to have you as a guest in the future again at our hotel.
Thank You, AGM Jim G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed October 2, 2013

We arrived here pretty late with a huge pile of luggage in a small room. The guy who checked us in, Doug, was a delight. He couldn't believe his eyes when two travel weary English people turned up with so many bags. His face was a picture and it made us laugh for the rest of the holiday. He was very knowledgeable about the area and helped us with directions to restuarants. We decided to stay another night and it was so nice to be greeted with his huge smile when he saw us again. Thanks Doug. x

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Doodle46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim G, Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, October 10, 2013
I would like to take time and Thank You for staying with us. I do apologize that we didn't have a larger room size to accommodate all your luggage. I do want to Thank You for your wonderful comments about my desk clerk Doug. I have talked to Doug about this and he says Thank You, too. Hopefully you will be able to stay with us again in the future. Thank You, AGM Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater NY Region
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

Stayed at this Holiday Inn Express for two nights in August 2013. The staff was very courteous and welcoming. I was welcomed as a IHG Platinum member. Since I spent 150 nights in hotels the past year, I have a lot of experience. Always looking for a comfortable, safe, quiet business stay that is affordable for my clients. This property fit the bill perfectly. All the typical HI Express amenities plus access to the Mulberry Inn pool. Both hotels are under the same ownership evidently. The entire property is meticulously maintained. Makes you feel more like you are at a resort instead of a business trip stopover. All the staff that I encountered were nice, Letesse welcomed me warmly with an IHG welcome gift as a weary road warrior arriving late from my flight to Norfolk. Although she couldn't upgrade me, she made sure that I had the best value possible. The standard double bed room was quite spacious and nicely laid out. I didn't need it but there was a microwave, stove and refrig. All in all, a pleasant stay. Will seek this out next time I am in the vicinity.

Room Tip: No restaurant or room service but the breakfast buffet was nice.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LJOConnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Newport News/Williamsburg East

Property: Comfort Inn Newport News/Williamsburg East
Address: 16890 Warwick Blvd, Suite B, Newport News, VA 23603-1344 (Formerly Holiday Inn Express Newport News)
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Newport News
#7 Family Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Newport News/Williamsburg East 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Holiday Inn Express Newport News Hotel Newport News
Holiday Inn Newport News
Newport News Holiday Inn

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