We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Holiday Inn Express. Really???”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Comfort Inn Newport News/Williamsburg East
Ranked #11 of 38 Hotels in Newport News
GreenLeadersBronze level
Knox, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Holiday Inn Express. Really???”
Reviewed July 31, 2012

Do not stay here if you are expecting the high level of service and quality that you get with the Holiday Inn Express name. Room was awful, bathroom had exposed wiring in the recessed lighting right above the shower. Booked a King room, and when we arrived we were given a double. When I questioned it, I was informed that anytime you use the Iphone app to make reservations, you will ALWAYS get a double. We did not even get our little bag at check in with goodies.

  • Stayed July 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StacyG74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, August 16, 2012
Dear StacyG74,

Thank you so much for your candid review of our hotel. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and it is for these reasons that your comments about the room amenities are very troubling and will certainly be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A.
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

92 reviews from our community

Traveler rating
    40
    23
    18
    6
    5
See reviews for
43
9
7
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Newnan, Georgia
Level Contributor
207 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 26, 2012

I made our reservation through a third party, "Not so HOT" We did not know the name of the hotel until after booking. I made a mistake and reserved the wrong date. I called "Not so HOT" customer NO service, after waiting on hold for 35 min. I explained MY mistake. They explained their no change policy. I accepted that but thought I would call the hotel directly. I was greeted by the most friendly and helpful person, Terri. I explained MY mistake and she replied "Oh that happends all the time" She proceeds to correct my reservation and saves me over $100, She suggests that I contact "Not so HOT" and let them know. Not wanting to wait on hold again, I e-mailed their "Customer no Service" and explained the outcome. I could not believe their response. They said that I would have to pay for the additional night. Which did not turn out to be true. Instead of saying that their policy did not allow for changes, but what ever I worked out with the hotel was between the hotel and me. All of this saved me a big $7, if I had delt directly with the hotel. The staff at this hotel are exceptionally friendly and helpful. The one negative is the dinning area is uncomfortably cramped. A GOOD STAY.

Room Tip: Call the hotel direct. Not their 800 number for national reservations you might get a better deal an...
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimmy30263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, Owner at Comfort Inn Newport News/Williamsburg East, responded to this review, August 27, 2012
Thanks for your kind words about how our hotel staff worked with you to resolve the issue you experienced with the "Not so HOT" third party internet site. Next time, we hope that you will book directly with us and forgo the bad customer service at the "Not so Hot" booking site.

Thanks Again. We look forward to seeing you when bext you visit Newport News, Virginia.

Michael A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2012 via mobile

No real issues but I hated the location, the fact that security was on site worried me, heard next door guest running in and out slamming doors all night, made me very nervous. I was here on business and booked here because the one on J Clyde was booked up, that one is a gem. I would not stay here again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drkgrlx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Public Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, August 9, 2012
Dear Drkgrlx,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 18, 2012

The only negative we have for the hotel is the small bathroom area. Other than that we were very pleased with our stay.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gwj4503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, December 31, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay. We will pass along your comments about our bathrooms, however I am not sure that there is much that we can do about the size of the room. Thank you again for your review and we hope to see you next time you are in Newport News.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EL PASO, TEXAS
2 reviews
Reviewed June 13, 2012

The Holiday Inn express in Newport News, Va. provided excellent customer service from the front desk to the hotel staff. Lucinda, and Doug will set the stage for your wonderful stay by addressing your concerns and and making sure every need is met. The rooms are beautiful, and the beds feel like you are sleeping on a cloud! I slept like a baby! Early breakfast in the morning, when you stay at the Inn. Delicious food and friendly service awaits you! I am in the Military, and if you are getting here from somewhere else, they are willing to make your stay a memorable one!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreagriffith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, December 31, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and that Lucinda and Doug contributed to your enjoyment. We will pass along this review to them. Thank you again for your review and we look forward to seeing you again next time you are in Newport News.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, North Carolina, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed June 5, 2012

Like the previous reviewer said, this hotel had a great location to Ft. Eustis. You can literally see the gate from the parking lot. There is also a Food Lion (grocery store chain) located about 5 minutes down the road. The hotel is a little dated but had everything we needed. We stayed for 2 nights since my children and I were spending time with my husband before he started AIT. The staff was very friendly. The breakfast was good, but the breakfast area is kind of cramped so we just took our food to the room. I like that there is a mini kitchen in the room since I have two small children. Overall, I would stay here again.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, December 31, 2012
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay. We will pass along your comments about our breakfast area and see if we can improve the area. We look forward to seeing you again next time you are in Newport News. Thank you again for your review and for your help in making us a better hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 28, 2012

We had no issues with the king room we were given other than it was slightly cramped. It was clean, not excessively dated, and everything worked fine.

The area that the hotel is in seems a little seedy. There is a strip club and very seedy looking motel separated from this hotel only by a very thin strip of woods. I do not think I would take children to this area, unless you want to explain what "exotic" dancing is.

We had one incident at the hotel. They checked us out prematurely and we got a call while we were downstairs eating breakfast to find out why we were not out of our room when housekeeping went in to clean it. We had not checked out. The worst part of this is that housekeeping didn't stop when they saw our personal items all around the bathroom sink that was very clearly visible when you entered the room. Instead, they proceeded into the bed area and when we got the call from the front desk, they specificially described items they saw in the bedding area.

The breakfast at the hotel was okay, there was ample food but the breakfast area itself is very cramped. Also, the cream cheese was not refrigerated and was room temperature.

Overall, I am not sure I would stay here again but it was clean.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank imcatgirl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, July 13, 2012
Dear imcatgirl71,

Thank you for your review of our hotel. I am pleased you liked our breakfast. Please accept my sincerest apology for any inconvenience the staff my have caused. I will follow up with the hotel to ensure similar incidents won't happen again in the future.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Newport News hotels
5.6 mi away
Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
#8 of 38 in Newport News
196 reviews
4.2 mi away
Comfort Suites Airport
Comfort Suites Airport
#10 of 38 in Newport News
227 reviews
0.0 mi away
Mulberry Inn and Plaza at Fort Eustis
Show Prices
Show Prices
Show Prices
5.7 mi away
Hampton Inn & Suites Newport News (Oyster Point)
5.9 mi away
Best Western Plus Newport News Inn & Suites
6.8 mi away
Hampton Inn Newport News-Yorktown
Show Prices
Show Prices
Show Prices

Been to Comfort Inn Newport News/Williamsburg East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Newport News/Williamsburg East

Property: Comfort Inn Newport News/Williamsburg East
Address: 16890 Warwick Blvd, Suite B, Newport News, VA 23603-1344 (Formerly Holiday Inn Express Newport News)
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Newport News
#7 Family Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Newport News/Williamsburg East 2.5*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Priceline, Booking.com, Hotels.com, TripOnline SA and HotelQuickly so you can book your Comfort Inn Newport News/Williamsburg East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Newport News Hotel Newport News
Holiday Inn Newport News
Newport News Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing