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“Great Location for Fort Eustis”

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Comfort Inn Newport News/Williamsburg East
Ranked #13 of 40 Hotels in Newport News
GreenLeadersBronze level
Reviewed April 8, 2012

This hotel has the perfect location if you have a loved one at Fort Eustis. You can see the entrance to the base from the parking lot. It is also just minutes from Williamsburg, Newport News, and Hampton attractions. The room was very clean and the staff extra friendly. The breakfast was also great, hot items such as pancakes, sausage, eggs were offered along with cereal, fresh fruit, yogurt, muffins, donuts, etc. We stayed three nights. Had a little mishap our second morning, a child bumped the fire alarm--evacuation went smooth and the staff was very helpful and informative about what was going on. We will be staying here again on our next visit.

  • Stayed: April 2012, traveled with family
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1  Thank armydadof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded December 31, 2012

Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and our breakfast. Sorry that there was a false alarm at the hotel. Unfortunately, these things happen and can’t be prevented. We look forward to seeing you again next time you are in Newport News. Thank you again for your review.

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76 - 82 of 100 reviews

Reviewed April 6, 2012

They Had wonderful customer service (much better than a 4 star hotel I recently stayed at). They allowed us an early check in, swiftly assisted us during late hours, and had a fresh beautiful breakfast Buffett. The rooms were well appointed and gorgous with a granite topped kitchenette. Central location for Busch gardens, Williamsburge, Newport news, and just off of I-64.

  • Stayed: April 2012, traveled with family
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1  Thank Anne757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded December 31, 2012

Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and our breakfast. Glad that we were able to provide you with an excellent level of customer service. We look forward to seeing you again next time you are in Newport News. Thank you again for your review.

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Reviewed February 24, 2012

We were really impress with he service we got. Pat and Lucinda at the front desk and Hazel in the breakfast area were super. They were friendly , coopertive and helpful. Jim was helpful also. This expreince changed my opinon about the Holiday Inn Express Hotels, and it waas for the good. Good work Pat, Lucinda & Hazel.

  • Stayed: February 2012, traveled with family
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2  Thank Juan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded December 31, 2012

Thank you for taking the time to submit a review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and our breakfast. Glad that Pat, Lucinda, Hazen and Jim were able to provide you with an excellent level of customer service. We look forward to seeing you again next time you are in Newport News. Thank you again for your review.

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Reviewed February 3, 2012

After working my way through college in the restaurant industry, I am in tune to service industry philosophy and implementation. This hotel has a group of employees who go above and beyond all expectations and truly care about their guests. Upon my first stay, the front desk provided recommendations for things to do and places to fulfill our needs as only a local person could know. From management, front desk, maintenance, housekeeping, security and food breakfast personnel, everyone works as a team and treat you as a guest in their home rather than someone to fill a room. They have provided shuttle service to and from the airport on numerous occasions, including going out of their way to help me get to a few places not typical of a “normal route/stop” mindset. One employee actually used her personal vehicle when a shuttle was not available. I cannot thoroughly explain or do this hotel justice for everything they have to offer. I highly recommend to everyone that if they would like to be treated like a person rather than receive fake smiles, simply handed a key and left to fend for yourself in an unknown territory, then they should consider Holiday Inn Express for any vacation or work destination in the area. The hotel itself is also up to speed with the numerous different hotels I’ve stayed in throughout the country and they wear their banner proud by holding up the standards for the facility. I have consulted on hundreds of building envelopes of all kinds and can state in my professional opinion that this hotel is well maintained, clean and a safe place to stay.

  • Stayed: January 2012, traveled on business
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2  Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded December 31, 2012

Thank you for taking the time to submit an excellent review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and our breakfast. Glad that we were able to provide you with an excellent level of customer service and really make you feel welcomed. We look forward to seeing you again next time you are in Newport News. Thank you again for your review.

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Reviewed January 27, 2012

While working a long term project at the AAFES facility nearby, I was lucky enough to stay at this Hoilday Inn Express. The place is kind of off the beaten track. Nice and quiet after a long workday. The front desk staff are superb. Very courteous, friendly, and helpful with directions and locations for the things I needed. Can't say enough about them. Thanks Y'all for all the help. Housekeeping staff was very good. Thanks to them as well. I would most definately recommend this place to anybody.

  • Stayed: January 2012, traveled on business
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1  Thank keith p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loni C, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this reviewResponded December 31, 2012

Thank you for taking the time to submit an excellent review and for staying with us at Holiday Inn Express Newport News. We are happy to hear that you enjoyed your stay and that we were able to provide you with an excellent level of customer service when you were working at AAFES. We look forward to seeing you again next time you are in the area. Thank you again for your review.

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Reviewed September 21, 2011

This location is tucked away from heavy traffic, close to the interstate and base. It is between Williamsburg and Newport News, so makes commuting easy. Not any nice restaurants around, but hotel is nice for the price. Not many rooms on each floor, so its pretty quiet. The staff was very friendly. Room seemed damp though, so didn't like that. Not sure if it was our room, or all. We stayed for three nights, and I didn't notice it the first night. My wife did. But the floor seemed a little damp, and our clothes did as well the next morning. Have noticed this at other hotels but very few. Don't like changing rooms unless we have to, and we weren't there much of the day anywase, so just stuck it out. Didn't smell, just damp.
Nice kithenette in the room, thats what we really liked. Sink, microwave, stove top, and fridge. Bathroom was very small, hard to get in and close the door at the same time. Don't believe we would stay there again though.

  • Stayed: September 2011, traveled with family
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1  Thank TylerFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

The hotel is in an odd location, right off Hwy 60 but not many restaurants or shopping in the immediate area, unless they were hiding behind the trees. Even though it was right off the highway it wasn’t noisy. Its location is, however, perfect for touring Historic Jamestowne, Williamsburg and the Yorktown Battlefield. We stayed because of its proximity to those places as well as the airport. The rooms are small and not what you would be use to in a Holiday Inn Express. The bathroom was crammed and was difficult to get to. We had 2 double beds and we had to walk around the one bed to get to the bathroom as it was right next to the bed. They had a nice guest laundry area with a folding table. The WiFi is free but it kept kicking me off the connection. We walked around the building looking for the pool and couldn’t find it. Apparently it shares the swimming pool with the neighboring Mulberry Inn as it was located in Mulberry Inn’s parking lot. The pool was very nice and warm but it wasn’t really adjacent to the hotel. The breakfast was what you would normally expect of a Holiday Inn Express. The staff was friendly and hotel lobby was nice. Overall this is a good place for a night.

  • Stayed: September 2011, traveled with family
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1  Thank kesibmik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Newport News/Williamsburg East

Address: 16890 Warwick Blvd Ste B, Newport News, VA 23603-1344 (Formerly Holiday Inn Express Newport News)
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Newport News
Price Range: $72 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Newport News/Williamsburg East 2.5*
Number of rooms: 57
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Also Known As:
Holiday Inn Express Newport News Hotel Newport News
Holiday Inn Newport News
Newport News Holiday Inn

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