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“Excellent "Breakfast Cafe" and Terrific Value” 4 of 5 stars
Review of Comfort Inn Hotel Newport News

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Comfort Inn Hotel Newport News
Ranked #6 of 40 Hotels in Newport News
Bedford, Virginia
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent "Breakfast Cafe" and Terrific Value”
4 of 5 stars Reviewed February 18, 2013

The "Breakfast Cafe" was excellent - much more than just bagels and donuts. Their FREE breakfast included wafffles, yogurt, cereal, fresh fruit, instant oatmeal, eggs, bacon, sausage, a variety of juices and coffee, hot chocolate & tea. They also had a 24-hour free coffee /hot tea / hot chocolate area.

The rooms were very comfortable and clean. The seating area had plenty of space for lounging. And we were able to set up our computer on the in-room desk to check our e-mails.

Only problems we had in a 4-night stay was attention to small details: toilet paper had to be requested when it should have been refilled with room cleaning; the bed curtain was torn and hanging and our room key would not work twice - we had to go back to the lobby to get it fixed.

For the money value - we would certainly stay again.

Room Tip: We requested a room away from the noisier side (away from the highway).
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank susan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, February 21, 2013
We truly appreciate your comments regarding your stay with us. Our product and service is indeed a great value for the traveling public as you have stated. It appears we still have some homework to do to hit even higher marks and we will do just that thanks to your feedback. We look forward to seeing you again for your next trip to our area.

Patrick Cooney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
    75
    53
    22
    20
    9
See reviews for
71
23
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35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
COLORADO SPRINGS
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 6, 2013

We had a late night in and early morning out flights from Newport News and found this Comfort Inn very convenient (right around the corner) to the airport, and easy on/off the freeway (64). It was clean, nice staff, and had a good breakfast selection. Also convenient to a major mall, pubs, and restaurants. The only negative I can think of was the bathroom was extremely small, but not a big deal for us. Might be for some older or handicap folks. All around nice stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TIMOTHY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, February 8, 2013
We greatly appreciate your feedback. It is true we have many convenient features at our location. What makes all those features stand out even more is a clean room and friendly attentive staff available to our guests as you described. I thank you for choosing to stay with us and hope to see you again in the near future.

Patrick Cooney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southcentral Florida
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

This was our 3rd or 4th stay. We keep going back because the location is excellent (near family, but beside the Mall) and everything is always top notch! We had our daughter's small dog one night. You'd never know there were other pets there. We will be back!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HarleyRiderClassic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 28, 2013
We appreciate your repeated patronage. I am pleased you find our accommodations suitable
and convenient to your needs, especially our pet friendly status. We look forward to serving
you in the future each and every time you are in the Newport News area.

Patrick Cooney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 25, 2012

Great location that made traveling to several different baseball fields for a weekend tournament, plus right next to a mall to entertain the team. Had a better than average breakfast - much more than you usually get. The room was comfortable & clean. The only thing that was wrong was the laundry room. Its a very large hotel and only 2 washers - one was broken. In the middle of my 2nd load, the washer broke. The staff went out of there way to help me by taking the wet laundry to the hotel facility to finish. Our baseball team was able to go on the field the next day in clean & dry ballpants! Just beware, the doors are heavy & slam closed.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Barbara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 25, 2013
I thank you for your comments regarding your stay with your baseball team. We take great
pride in our staff and their ability to be proactive in addressing a guests need as it pertained to
aiding your team's laundry needs when our on site coin machines failed. We look forward to
hosting your team in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed September 27, 2012

Stay at this Comfort Inn regularly as my daughter attends Christopher Newport University, which is nearby. Hotel is convenient to several places to eat. Average rooms and amenities (complimentary breakfast). Hotel rooms are pricey in this area, and the value of this hotel is about average.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 25, 2013
We appreciate your comments and your business. I am pleased that our property
provides for you a convenient location when visiting your college student. We have some in room
upgrades scheduled for the upcoming year that I feel will enhance your overall experience
with us and improve your perceived value as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Level Contributor
5 reviews
5 of 5 stars Reviewed September 23, 2012

We stayed for just 1 night and really enjoyed it. The staff was friendly, rooms were clean, the beds were comfortable, and the free breakfast was delicious. We don't have any complaints. We felt welcome and the employees were very accommodating. We didn't get a chance to check out the pool but I'm sure it was great.

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank beachcandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 25, 2013
We greatly appreciate your patronage and your positive comments regarding your stay. It is our
goal to provide a clean, comfortable product and deliver the best in customer service so you can
come to expect it each time you visit our area and stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, VA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 26, 2012

This hotel is ok. My main complaint was the mildew odor in the room which is a big deal to me. I think they need to replace or clean the air conditioning unit. The bathroom had been updated except for the misfitting toilet tank lid that slid around every time you sat down. The breakfast was good however I don't think I will stay here again.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank GardenerVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 23, 2013
We appreciate your comments which gives us the feedback necessary to address your concerns.
We must be dilligent in making certain that our single room unit air conditioners are functioning
properly and have their settings appropriately programmed particularly in the hot summer months. We will strive to improve the deficiency you encountered and hope we have the opportunity to better serve you should you choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Hotel Newport News

Property: Comfort Inn Hotel Newport News
Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 40 Hotels in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

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