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“Good Place, Great Staff”

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Comfort Inn Hotel Newport News
Ranked #6 of 39 Hotels in Newport News
Certificate of Excellence
Reviewed January 5, 2012

Quick overnight stay in Newport News. The hotel is tucked away right next to a shopping mall. Check in was great, the staff was very cordial and actually did their best to make you feel welcome. Room was standard, but clean. Room had a mini refrigerator and small microwave. Staff actually called the room to make sure that we had everything we needed. Wifi worked fine. Breakfast a little sparse, but free and about what you would expect. All in all a good place to stay for the price.

  • Stayed: December 2011, traveled with family
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1  Thank DywaneH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 - 190 of 205 reviews

Reviewed October 13, 2011

We stayed at this inn for several weeks due to business . We were given a discount and for the rate , we were very pleased and satisfied . The room was cleaned daily , clean towels daily , free wifi, free breakfast daily. Front desk was very accommodating with faxes,searched for our missing rewards no .,served cookies in the evening. It is conveniently located , walking distance to the mall and restaurants,accessible to the freeway but quietly located. Would return here at the next opportunity.

  • Stayed: June 2011
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1  Thank Iyara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2011

Arrived in torrential rain at three storey modern brick-built hotel situated adjacent to Patrick Henry Mall. Missed the car park entrance on first pass by, as the sign was concealed by shrubbery. Friendly staff at Reception. Allocated ground floor (handicapped) room # 106, just by the Reception desk. Room had King-size bed, TV, fridge, microwave, iron, coffee maker, clock-radio and in-room safe (extra $1). Clean and quiet room with furniture in good order, but poorly arranged so that the head of the bed was right up against cabinets at both sides. I suspect this would have made access difficult for a handicapped person. Good breakfast in the lobby area: choice of 3 juices, 4 types of boxed cereal + oatmeal, waffles, bacon, pastries and breads, etc. Strangely set up in that coffee (or tea) was from the opposite side of the lobby, some 30 feet away from the main area.

  • Stayed: September 2011, traveled as a couple
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1  Thank tourmanagerSussex_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

I stayed here on business.
Positive: Its very close to the airport. Its right next to a mall with a food court. Staff was reasonably friendly. Free BreakFast. Free Wi-Fi. Check in and out very efficient. Good shower.
Not-so-Positive: Room kind of dated and smelled a little musty. Couch in room stained. Wi-Fi (while free) was a bit spotty in the room. Bfast free but not very tasty.

Overall, not the nicest or newest hotel, but not too bad for a short business trip.

  • Stayed: August 2011, traveled on business
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Thank jhg155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

Stayed here after my flight to New york was cancelled. There were mosquitoes in the room and no more rooms availables. There shuttle was not workig but were providing taxi service to the airport. There was a lot of confusion with who was paying for the cabs. The ceiling paint was peeling. the only good thing was the belgian waffle I was able to make for breakfast. All and all not a good place.

  • Stayed: August 2011, traveled solo
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Thank rahry1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2010

I came to Newport News to visit family and was looking for affordable and clean hotel. The Comfort Inn delivered that and so much more. Excellent location ( sharing parking lot with Patrick Henry Mall and right off 64), plenty of choices of hot breakfast items, including waffles!
I travel quite a bit, but the room at this hotel was spotless and the front desk staff ( Josh and Nikita) were two of the friendliest people I have met.
I will be traveling to the area again in March and I will be staying with you again!

  • Stayed: August 2010, traveled with family
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1  Thank poppysunrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2010

The location of this hotel ideal, a short walk to the mall and a handful of nice surrounding restaurants, however the hotel itself is not as so pleasant. The biggest of my annoyances was the fact that the website and brochures say that guests staying at the Comfort Inn are able to use the Bally Fitness across the street since there is not a fitness room within the hotel, however this is not the case. When asking the front desk what to bring to Bally as proof of your stay at the Comfort Inn the staff told us that they were no longer in connection with the Bally, therefore no free workouts. Along with the lack of indoor pool or any hot tub this is a huge downfall. There is a hotel shuttle, but it will only take you a "select" amount of places, this does include the airport. The lobby and front desk staff are extremely pleasant, however the house maid services and rooms themselves are not. The linens leave something to be desired (dingy pillows and blankets that have seen better days). Also after asking the maid to come a little later then usual on a Monday she continued to do so the whole week, skipping our room to be the very last to be cleaned all week (didnt get cleaned until after 2:30). Another one of the male maids was caught using our q-tips and there always seemed to be a lack of towels. The hotel does have hot breakfast every morning and supposedly fresh brewed coffee all day everyday. There are plenty of other hotels in this area to choose from, they may not have as nice as a location as this Comfort Inn but are in very close range and hopefully much nicer.

  • Stayed: January 2010, traveled as a couple
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1  Thank moreloc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortNN, General Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded February 9, 2010

Dear Mo Reloc,
I would like to apologize for the fact Bally's Fitness cancelled their agreement with the hotel with a very short notice. We have since January 1st been trying to correct all publications containing our hotel's information to exclude Bally's from those documents. Currently we are adding a fitness center on site for all guest to utilize without having to leave the hotel.
The issues regarding houskeeping have been addressed, and proper measurement was used to ensure all guest needs are met.
We hope if you are in our area again you will give us another chaince to win your loyalty.

Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave, Newport News, VA 23602-6930
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 39 Hotels in Newport News
Price Range: $54 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

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