We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Above and Beyond the Call of Duty”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Courtyard Newport News Airport
Ranked #8 of 38 Hotels in Newport News
Certificate of Excellence
Atlanta, Georgia
Level 4 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Above and Beyond the Call of Duty”
Reviewed February 20, 2014

We recently stayed here for along weekend, during which I facilitated a Firm Retreat for a local law firm in the meeting room of this new property. The folks running this hotel exceeded expectations in almost every category. Rooms were just fine, and staff was accommodating and super friendly, without exception. But here's the kicker....I forgot to pack my I-Phone charger. When I asked the front desk if they had one in lost and found that I could borrow, they were happy to let me sift through the drawer full of left-behind chargers, but we couldn't find a compatible charger. Next thing I know, the GM of the hotel insisted on driving me to the Verizon store located nearby and waited while they tested my phone and, ultimately sold me a replacement charger. I couldn't believe it! Kudos to the management and staff at this property. I highly recommend this place you're in the area.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingFlaGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, February 23, 2014
Dear TravellingFlaGator;

Thank you so much for writing a wonderful response in TripAdvisor!

We have a really close knit team here at the Courtyard Newport News. We are ranked in the Top 15 Courtyards out of 879 Courtyards in the World that has the Best Overall Guest Service. I'm really proud of that.

It was my pleasure to take you to the Verizon Store. I'm just glad they had what you needed. If you need anything in the future, please give me a call.

Take care and be safe in your travels,

Elizabeth A. Parker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

247 reviews from our community

Traveler rating
    133
    64
    25
    13
    12
See reviews for
94
31
19
81
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
Reviewed February 17, 2014 via mobile

We took a last minute family weekend and glad we did. The staff was very nice attentive and hospitable. The hotel upon walking in was more then we expected, very nice looking and clean. The Bistro was a great accompaniment, prices were expected. We had breakfast there and the french toast was amazing! Kids and I both enjoyed it. The room was spacious including the bathroom. Clean bedding and all around great appeal.
My only issue was the pool area. It needs to be redone!! We all left with scrapes and abrasions. The pool lining is very harsh, bumpy and caused bleeding. My kids like to do flip turns and I was swimming did a flip turn scraped my foot and lost skin. Upon closer look there was a "ring around the pool" of scum body oil that I didn't expect in the "off season". It was disturbing but not fun stopping. The deck of the pool is exact opposite very smooth slippery and needs to be cleaned with bleach and texturized so its not so slick. It all needs to be revamped!
Overall we would stay again, the staff were amazing, good breakfast, clean spacious room, just wish they would fix the pool.

Stayed February 2014, traveled with family
Helpful?
Thank Minnesota M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny M, Guest Relations Manager at Courtyard Newport News Airport, responded to this review, February 18, 2014
Greetings from the Courtyard by Marriott in Newport News!

Thank you for your review regarding your recent stay. We are delighted to hear that you and your family had an enjoyable weekend! And I completely agree that the French Toast is amazing!

Thank you for your comments regarding our pool and spa area. We appreciate these candid comments to help us find areas to be better and improve everyday. We are in the process of revamping the pool area this very weekend, February 21-23, 2014.

We hope you visit us again and check out the improved pool and spa area!

Thank you again for choosing the Courtyard Newport News!

Happy Travels!

Jenny Monokrousos
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staunton, Virginia
Level 4 Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 8, 2014

this is a beautiful hotel. the best part was the comfortable bed which i always believe makes or breaks a night away from home. i stayed 2 nights for business. the room was very well appointed and wifi worked great. the large tiled shower had strong water pressure and because it was a glass shower i didnt bump up against a shower curtain. the staff was friendly and warm. the location has the patrick henry mall across the street.

Helpful?
Thank Brenda M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, February 9, 2014
Dear Brenda M,

Thank you for those wonderful comments. It is so important to me and my staff to know how each of our guests feel while here at the Courtyard. Your hotel experience is really important to us.

We hope that you visit us again when in the area for business or pleasure.

Again, thank you for choosing us out of all of the other hotels in the area! We want you back!

Sincerely,

Elizabeth A. Parker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Rancho Palos Verdes, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 22, 2014

I arrived late Sunday evening, the bistro was open and I was greeted with a warm smile and someone happy to help me. What a welcome after a long day of travel. I have been here 5 days and it feels like home. ALL of the staff are warm, friendly and helpful. They should be the poster child for customer service, they get it!!!!

Vivienne is awesome, she cares and makes you feel special and taken care of.

The rooms are quiet, clean and spacious.

Room Tip: 5th floor. Mid floor away from elevator
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shopgirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, January 28, 2014
Dear Shopgirl2014,

Thank you so much for writing a wonderful comment about my hotel and the great customer service my staff offers! I just love it when I read reviews like this. You have just made my day!

Please let me know when you come back to town. I would love to meet you. Vivian our supervisor in the Bistro is a jewel. Everyone loves her!

Take care and be safe in your travels,

Elizabeth A. Parker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
2 reviews
Reviewed December 30, 2013

It was me and my husbands anniversary, we didn't really want to deal with traffic back and forth to Williamsburg and Virginia Beach...we already drove 8 hours from South Carolina. He picked this hotel because of its location to the mall but still quiet and cozy. He contacted the Director of Sales, Scott Cox and he took care of everything. Gave us a suite with breakfast the next morning. My husband knows I'm picky but this place passed with flying colors. The colors are sooo classy. Very nice staff and they had a hot tub too! A++

Room Tip: Ask for the suite on the 3rd floor
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaiya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, January 10, 2014
Dear Kaiya K,

Thank you for the delightful comments about the Courtyard Newport News. We like to think that our hotel is classy as well. The decor is outstanding!

I'm glad that Scott Cox our Sales Manager was able to assist you in your stay. He's really good at that.

Again, thank you for selecting my hotel over all the others!

Take care and be safe in your travels,

Elizabeth Parker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
2 reviews
Reviewed December 19, 2013

The staff was nice and friendly. Deena and Susan at the front desk were very pleasant. My room was clean and they put me away from the elevator so I could get some good rest in between my flights. Also the first Courtyard I been to that had a free evening reception with free drinks!!! Yum!!! I will definitely come back.

Room Tip: Ask to be away from the elevator
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nairobi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, January 2, 2014
Dear Nairobi C,

We are so fortunate to have two very good front desk associates; Deena and Susan. They absolutely ROCK! Glad that you had an enjoyable stay here, at the Courtyard. Its nice to know that you had a great time at our 5 o'clock whistle blow Welcome Reception on Wednesday nights. Hope you choose us again on your next trip and I'm glad you enjoyed the free Starbucks latte's!

Take care and be safe in your travels,

Elizabeth Parker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 6 Contributor
307 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed December 17, 2013

The staff at this property were excellent - very friendly and helpful - always with a smile - great job
The hotel itself is very modern and clean and just a few minutes drive from the airport. We had some minor problems with the TV and the breakfast was a little average. Only other irritations were the air conditioning which seems fixed and did not allow you to vary the room temp from hot to cool plus the fridge was rather noisy as it was close to the bedroom. Otherwise the hotel was fine for a few days stay. Wireless is free which is also a plus.

Room Tip: Ask for room at back of hotel just a little bit quieter from main road but not a major issue as the...
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ichdien000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, January 2, 2014
Hello Anthony100!

Thank you for the wonderful comments about my hotel. I'm glad that you and your family had a delightful time in Newport News, VA. I'm going to investigate the AC problem and the refrigerator too. Thank you so much for letting us know. We can only get better if we know the things to fix.

Take care and be safe in your travels!

Elizabeth Parker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Newport News hotels
0.3 mi away
Hampton Inn & Suites Newport News (Oyster Point)
2.9 mi away
Holiday Inn Express & Suites Newport News
1.9 mi away
Hilton Garden Inn Newport News
Hilton Garden Inn Newport News
#3 of 38 in Newport News
505 reviews
Show Prices
Show Prices
Show Prices
1.9 mi away
Hampton Inn Newport News-Yorktown
1.3 mi away
Comfort Suites Airport
Comfort Suites Airport
#10 of 38 in Newport News
230 reviews
0.1 mi away
Residence Inn Newport News Airport
Show Prices
Show Prices
Show Prices

Been to Courtyard Newport News Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Newport News Airport

Property: Courtyard Newport News Airport
Address: 530 Saint Johns Rd, Newport News, VA 23602-4509
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Newport News
#5 Romantic Hotel in Newport News
#8 Family Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Newport News Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
With an ideal location near the airport, attractions, universities and shopping, the Courtyard Newport News is ideal for business or leisure travel. You'll find perfect accommodations in Hampton Roads with functional work space in each guest room, complimentary wireless Internet, and a 24-hour food market. Our sleek lobby bistro offers opportunities to eat, drink, and connect with others or online throughout your day. After meetings or sightseeing, unwind in our indoor pool and whirlpool or stay fit in our fitness center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Priceline, Hotels.com, Orbitz, Travelocity, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Courtyard Newport News Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Newport News Airport Hotel Newport News
Courtyard Newport News
Newport News Marriott
Newport News Courtyard

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing