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“Very Nice Hotel!”

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Courtyard Newport News Airport
Ranked #8 of 38 Hotels in Newport News
Certificate of Excellence
Virginia Beach, Virginia
Level 4 Contributor
32 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very Nice Hotel!”
Reviewed August 31, 2013

I unexpectedly had to stay over one night near the Newport News Airport in early August. I called and got a room at the Courtyard by Marriott (Newport News Airport) and checked in around 9pm.

The hotel is very clean and modern-looking; I was impressed with the lobby and bar area (there was a small circular bar where you could order some foods or drinks, even late on a Thursday night). The staff were very friendly, including the older bellhop who took my bags up to my room and the young receptionist. I also liked how they had basic food available for purchase 24-hours a day (bottled drinks, yogurt, muffins) and had someone at the front desk round the clock.

The bathroom was really nice for a mid-level hotel. There was a very large glass-walled shower and plenty of towels. (Warning: There was no tub in my room -- not sure if other rooms offer them for travelers with kids, etc.) My room overall was a little on the small side but was nicely furnished with a queen bed and a sofa / coffee table and desk. It also and included a small refrigerator and flat screen TV.

The hotel staff were very knowledgeable about airport hours, etc... The hotel is very close to the airport -- I think about one mile away (no more than a five minute drive).

Overall, I was very impressed with this hotel and would highly recommend it to anyone who wants to stay near the airport.

Room Tip: Nice shower in the room but no bath tub!
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank VirginiaGrad1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, September 11, 2013
Dear Virginia Grad,

Thank you for writing a wonderful response in TripAdvisor! I'm glad that we were able to accommodate your last minute reservation need while visiting Newport News.

With all the hotels to choose from in the area, you chose the Courtyard Marriott Newport News Airport! THANK YOU!

We're proud that our hotel looks, feels and displays itself as still the "New kid on the block". I'll be sure to tell Kenneth our evening Van Driver/Bell Man and the front office staff to keep up the good work!

Again, thank you for the kind comments and I welcome you back to our hotel anytime.

Take care and be safe in your travels,

Elizabeth Parker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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Concord, New Hampshire
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 11, 2013 via mobile

We stayed here for three days and thought it was great. Had the pool and hot tub to ourselves. Hotel was emaculate..the only downfall is that you now have to pay for the coffee and breakfast which we didn't expect for a Marriott. This hotel is the perfect location to stay for shopping and dining It's only 20 minutes to Williamsburg and close to the highway. All in all a good choice for a stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rsm0039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, August 13, 2013
Thank you very much for your recent stay at the Courtyard by Marriott Newport News Airport! I greatly appreciate the time you took out of your day to send in a review to TripAdvisor. Your review is important to me and its a way of how we measure our success and improve our services.
Recently, Marriott rolled out some new initiatives for the Courtyard brand. One of those initiatives was to remove complimentary coffee service and replace it with Starbucks to be served 24 hours. The other was to remove breakfast buffets and offer a better dining experience in the Bistro that was personable. We're really sorry that you were unaware of these changes.
In closing, I'm glad you chose us out of all of the other hotels in the Hampton Roads area. As you mentioned, our location is perfect for shopping, dining and a day trip to Williamsburg.

Thank you for being my guest and be safe in your travels!

In hospitality,

Elizabeth Parker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holly Springs, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2013

We spent the night and I will never return to this hotel. We checked in and entered our room to the smell of mold it was so strong it would knock you over. We complained to the front desk and there solution was to spray the room with air freshener. To say the least that did not cover up the smell or solve the problem. We asked to be moved to another room but we were told that the hotel was sold out and that was the best the hotel could do. The front desk representative never apologized or offered to do any thing else to solve the problem. We checked out the next morning and when asked by the same front desk representative how our stay was we again complained and she tried to act as if we never spoke completely ignoring what we said.

Room Tip: Don't stay in this hotel unless you like stinky moldy rooms
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank stanleymarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, August 7, 2013
Greetings from the Courtyard by Marriott at Newport News!
Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated. The Courtyard by Marriott Newport News is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our valued guest, to tell us how we are doing and how we can better meet your needs. We apologize that our staff made you feel unheard and due to the sold out nature of our hotel, we were unable to accomodate you and your family. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from Marriott Hotels.

At your service,
Jenny Monokrousos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Hills, Pennsylvania
Level 6 Contributor
153 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed July 22, 2013

Centrally located, the Newport Courtyard Marriott makes for a nice holiday or business hotel stay.

The rooms are clean and spacious. The beds were comfortable.

On- site parking is free.

If you have the time, I recommend stopping by the Mariners Museum.

Overall, an excellent stay!

Recommended.

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank chezcalais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, July 25, 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed your stay! We take great pride in our hotel and our people, and in turn they take great care of our guests. We love your recommendation of the Mariner's Museum!
We hope to be able to serve you again should your travels bring you back to the Newport News area. Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
Level 1 Contributor
4 reviews
Reviewed July 8, 2013

Was EXTREMELY PLEASED with my stay for variety of reasons:
--very convenient to I-64, plethora of restaurants, Walmart, grocery minutes away by car. Many 'day trip' options nearby (e.g, beaches, historical, museums, etc)
--reasonable rate
--very friendly, accommodating staff 'southern hospitality'
--don't need a valet to use one of the luggage carts to bring your own luggage coming and/or going
--spacious, clean, nicely decorated & lighted room - very quiet --can't hear bathroom or other noises from adjacent rooms. Free internet from room.
--lit, outdoor basketball court on premises;pool; fitness room; onsite self-serve laundry for guests
--starbucks in lobby; spacious lobby with lots of comfortable seating and computer stations; ample, comfy rattan seating areas with individual firepits outside.

  • Stayed July 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank xrsiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, July 11, 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you very much for your review regarding your recent stay. We are thrilled to hear that you enjoyed your stay and our many ammenities our hotel has to offer. Guests love our 24 hour Starbucks! We especially love hearing that guests are able to check out our wonderful and cultural city of Newport News.
Thank you for choosing the Courtyard Newport News for your lodging needs. We look forward to serving you again! Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mashantucket, Connecticut
Level 5 Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 8, 2013

We arrived very late but the staff was friendly and courteous when we arrived. Check in was smooth and efficient. Our room was clean and set up as expected. It was cozy but well laid out. The bed was a proper king size and very comfortable.
There was no closet but we did have a small wardrobe. It was an odd shape to fit the curve of the room. We had free wifi but it required a log in through the browser which was frustrating when using it on the phone.
There is a small food kiosk in the lobby but no continental breakfast. The only thing that I didn't like is that the price was well over what similar rooms at Marriott's are listed for.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank NancyCWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, July 11, 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your review regarding your recent stay with us. We are pleased to hear that you enjoyed your room and our king bed. We take great pride in our hotel and our people, and in turn they take great care of our guests! We strive to be your number one choice for lodging needs in Newport News, and we work with our fellow hotels to ensure our customers find competitve pricing for comparable local hotels.
We hope to serve you again should your travels return you to the Newport News area.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 28, 2013

High standards for a business hotel. Rooms are quiet spacious and modern. Bed was very comfy with high quality linen. WiFi was included free with the room, a big plus point for me. Surprisingly this was not the case in most of the other hotels stayed at during my week travelling in the US. Good location on main highway, only 5 mins drive from airport. For the price excellent.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank advice55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, May 31, 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your stay and our always hotel-wide complimentary wifi. We hope to serve you again should your travels bring you back to the Newport News area.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Newport News Airport

Property: Courtyard Newport News Airport
Address: 530 Saint Johns Rd, Newport News, VA 23602-4509
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Newport News
#5 Romantic Hotel in Newport News
#8 Family Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Newport News Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
With an ideal location near the airport, attractions, universities and shopping, the Courtyard Newport News is ideal for business or leisure travel. You'll find perfect accommodations in Hampton Roads with functional work space in each guest room, complimentary wireless Internet, and a 24-hour food market. Our sleek lobby bistro offers opportunities to eat, drink, and connect with others or online throughout your day. After meetings or sightseeing, unwind in our indoor pool and whirlpool or stay fit in our fitness center. ... more   less 
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Also Known As:
Courtyard By Marriott Newport News Airport Hotel Newport News
Courtyard Newport News
Newport News Marriott
Newport News Courtyard

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